Cedar Rapids Toyota
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Customer Reviews of Cedar Rapids Toyota
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Assaulted and Harrassed a return customer.
by Patrick on 12/17/2024Will never buy from here again. I was assaulted by the GM and 3 employees. The GM (bald guy who would not tell me his name) threatened to punch me and "beat the [non-permissible content removed] outta me" ... Then got into my car while I… was in front of it and he continued to drive into my legs, hitting me and as I lose my footing and fall into the hood of the car... I'm in literal shock. As I'm walking outside to try and get into my car... 3 other employees including BryceLanghurst, Mike Bushman, come to harass me. The GM gets out of my car to get in my face again to assault me ... Before getting back into my car to drive it clear across the lot... As I walk to my car across the lot, the 3 other employees insist on harassing me to my car... Then tell me I cannot leave... While 2 others tell me to leave and blocking my car. I have made a police report. I have video and pictures. Bought a 2023 Crown Limited that was suppose to be Gold Certified. To find out it was not properly certified being bated to buy this vehicle and lied to on the certification. Within the day of purchase I experienced problems like the software being 2 years old on the infotainment system which made my screen glitch, backup camera not working... Lane assist not working... Heated seats don't work.... Knocking in the engine when reversing... Horrible wind noise in the driver side... This is just a few. When I discuss these concerns in detail to the manager John, I get a one word reply, "Yep.". Absolutely unacceptable. This is shady and did nothing to compensate for this stress and straight up lie to a returning customer. dealership. Sad, unprofessional, unacceptable. My software was never updated the 7 days it was here... And when I complained about new scratches that were clear as day new from when I had dropped of the car.. (I have pics and video of my car after detailing it for hours before dropping it off), that apparently was the last straw and they couldn't bare to take responsibility. I had just dropped a $14k down payment buying a $42k car... Didn't think my concerns were out of reach. No apology yet from Toyota or this dealership for such a horrible experience to a returning (multiple times) customer.
The following reviews are more than two years old. They are not included in the overall rating.
3 sales reviews
Excellent
by jcfiala on 06/27/2009Purchased a used car from CR Toyota, initiated contact via internet from multiple dealers. I liked the response and responsiveness(emailed at 2am, received response at 4am) I received from Phil at CR Toyota. Started negotiations via… email, came in for a test drive, negotiated some more, and purchased car for a fair price. Time from start to finish 2 days. Time at dealership, including 20 minute test drive and financing setup was 2 hours. Financing dept did not press unneeded services, very fair and fast. Highly recommended.First new car
by jblackbird on 03/04/2008My experience was quite pleasant. I worked with an associate named Becky. She was quite pleasant and easy to work with. I had done sales before (not cars) and was pleased she didn't try some of the sales tactics like hard sell, puppy dog… close, etc. I was leaving for a trip and she worked very hard to get the vehicle in for me in time. It had to be brought from another dealership to this location. The finance guy was pleasant and easy to deal with also. I have only purchased a car from two different dealerships. The first dealership was to say the least and politely was not good. This experience was quite easy. I absolutely LOVE my car and enjoyed buying it.1st time Toyota buyer
by lowk on 11/23/2007I bought a new 06 Camry, and like most dealers they use various sales tactics to your disvantage. Specifically after testing my trade-in, the vehicle was locked and the keys 'disappear' - so they have you for as long as it takes so to… speak. If I bought there again, I would make a key and then keep my key-fob in my pocket and leave if they want tp pull the delay game. I basically hate the car buying process - any body else out there in this camp?
About our dealership
I wrote the review. I didn't mention in the review that my trade-in was involved in an accident and was not expecting much for trade-in value.
by jblackbird on 12/06/2010