Dewey Ford
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Customer Reviews of Dewey Ford
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Thats not the way you do business!
by Jeff on 07/16/2025Took my SUV in on 06/30/25 and was told it needed a new transfer case and it would take 2 days for the part to arrive. Was also told the latest the repair would be done would be on 07/16/25. I called the service rep. and left a message and… did not get a return phone call. I called them today and was told the person who is "going" to work on my SUV called off sick and when he gets back, they will have a better idea on when he will do the repair. They have had my SUV for a week and STILL have not started the work. Not only did they not call me and tell me they could not meet the timeline THEY set, but never even returned my call. Thats not the way you do business! Very disrespectful.Terrible Pricing and Poor Customer-Focused Policies – Avoid Dewey Ford!
by Jeff B on 02/23/2025I recently took my 2018 Ford Explorer to Dewey Ford for a few issues: my navigation system, my passenger side mirror, and my driver’s seat heater that wasn’t working. I also made it clear that I had a Route 66 warranty to cover the… repairs. Right away, I was hit with an outrageous diagnostic fee of nearly $600—just for them to look at the issues! I understand charging a diagnostic fee, but that price is completely unreasonable. It gets worse: Dewey told me that while Route 66 would cover parts and labor, they wouldn’t cover diagnostic fees, shop supplies, or taxes on parts—so I was still looking at a $600 bill before they even started working on anything. Because of this ridiculous upfront charge, I told them to only look at my navigation system. Even after limiting the work, I was still left with a nearly $500 bill for just one repair, which I had to pay completely out of pocket. What really baffles me is why Dewey doesn’t apply the diagnostic fee toward the actual repair if they know the work is guaranteed. Any reasonable business would either roll part of the fee into the repair cost or at least cut it in half. Instead, they chose to take advantage of the customer, which ultimately cost them more business—I will now take my other repairs elsewhere to a shop that doesn’t gouge customers with excessive fees. Dewey Ford lost out on three more repairs and my future business, all because of their greed. This is exactly why dealership service centers are going downhill—they overcharge and drive customers away with unfair pricing. If you value your money and good service, go somewhere else!Very happy
by Brenda on 04/29/2022Thank you Jason and crew for giving us wonderful fast and friendly help. I just keep coming back because of the friendly help we always get. Keep up the awesome work.Terrible Customer Service
by TK on 02/16/2022It took 3 weeks to get an estimate after our minor accident. Found out later they had already ordered parts 2 weeks earlier. Ordering parts before the estimate is done is a poor way to handle an insurance claim and is simply backwards to… how it is supposed to be done. We called and called the estimator, but he only called back once - 2 days before he finally turned in the estimate. According to our insurance claims dept, we were supposed to approve the estimate before any work was done. They didn't even tell us the estimate was done. I had to look it up on our insurance company's app to find out it had finally been done. According to his boss - the collision center manager - there was also miscommunication between the service dept and the collision center. Our insurance claims dept would not intervene and help us get answers and updates even though this company is a preferred provider of theirs. Perhaps they wouldn't help because this company is a preferred provider. Our insurance agent, though it was not his job to do so, tried in vain to get their claims dept to help us or get the estimator to return our calls. Turns out the estimator did not return our agents 3 calls either. This 6 week nightmare did not need to happen and it did not need for our claim to take this long. We now have our Escape back. So far (one day in)....it seems to be fixed. We will never use Dewey again.
About our dealership
Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Teri Saenz tsaenz@deweyford.com
by Teri Saenz on 02/17/2022