Webb Ford
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Customer Reviews of Webb Ford
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awesome place and people
by Jarhead on 12/27/2024
Jeff Cote was a great salesman. He was very helpful during the whole transition. Webb Ford is always helpful for all your car or truck needs. A great to buy a vehicle.
47 reviews
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2017 suburban with issues
by Micheal mcgee on 06/23/2025Buyers beware 06/12/2025 sold me a vehicle under extended warranty with a problem I explained my situation I’m a single father of 5 kids the knowingly sold me a vehicle with problems.Hi Micheal, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (219) 924-3400 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
⚠️⛔️Just got off the phone ⚠️⛔️219-924-3400 ford Webb dealership who responded claiming to want to make this rite but tells me there no person by the name Nia sterling who works for there company this is so disgusting of for I worked for ford motor company for 7years never expected this from a company backed behind for beware of these people there ripping people off and the Hispanic guy who acts like a good guy is the one who does the dirty work along with a few older Caucasian men . ⚠️⛔️9809 Indianapolis Blvd ⛔️⚠️STAY AWAY FROM THIS PLACE
awesome place and people
by Jarhead on 12/27/2024Jeff Cote was a great salesman. He was very helpful during the whole transition. Webb Ford is always helpful for all your car or truck needs. A great to buy a vehicle.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Webb Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
New bronco
by John wurst on 05/23/2023It was very pleasant awesome very simple my salesman Kevin very good guyFRAUD
by tfagan on 03/29/2023FRAUD! - Just bought a truck from them on Tues 3/16. Host of issues, found out battery was disconnected to clear codes. Just paid $850 bill to fix coolant leak that only could have been un-noticed by dealer if salesman, porters, and… literally everyone else was blind. TPMS sensors all out ($799). Puddles in driveway from day 1. Warning lights from Day 1. Truck is now making weird noises at low speed. I purchased an extended warranty but just like this truck it's one more thing I spent money on that doesn't work. Spoke with Denny Webb, he's a "Webb" but I don't think he's "The Webb". Someone needs to talk to the Webb family and let them know that their [non-permissible content removed] is about to cost them their reputation. I will be on the phone w/the Indiana State's Attorney's office tomorrow and extremely active with promoting a negative online presence for this dealership.Service Review
by TD Edwards on 12/09/2022Robert from Webb Ford was fantastic to deal with. Very knowledgeable and bent over backwards to help me out when I was in a pinch. I have been to other Ford Dealerships for Service and Webb Ford has been the best.Webb Ford represents!
by PAULINSKI on 05/18/2022I had service at our dealership. I dropped my car off for an oil change. They called by 10:00 am the next day. It was done no waiting in a Covid room just picked up car and it was good to go.Recall
by Suzy820 on 01/30/2021Fast service. Very accommodating and trustworthy. Definitely be back.Webb Ford Service Review
by Anthony on 01/22/2020I brought my F-150 in for service and the woman who registered it told me that due to my mileage, the service would be complimentary and that I would receive a text in an hour when my F-150 was ready. After almost 2 hours I never received a… text so I went in to check on the status of my service. The vehicle had been ready for some time and I was billed over $60 for the service, although I was told it would be complimentary! When I brought this up to the man who handed me the bill he went back to the computer and told me there was nothing in the system mentioning that my service would be complimentary. After 5 minutes of going back and forth I decided to pay for the service with my Ford Points. The man checked his computer and told me I had no Ford points, from then I pulled out my phone and noted my Ford points on the Ford Pass app. Suddenly after 10 minutes waiting for the app to load, he checked his computer again and said he now saw my Ford points. I shouldn't have had to pay for the service with Ford points regardless because the service was supposed to be complimentary based on my mileage, and not much was done to my vehicle at all (no fluids were changed, no air added to my tires, Im not even certain the tire rotation was done). I am very disappointed with the service trip and demand a refund on my Ford Points for that trip, which I consider a waste.service
by nonenow on 01/07/2020Very nice people. Just bought Taurus Sho and they are making me wait to check my transmission, not happy about having to wait and bring it back to dealership.Lee Muhammad
by Leemx19 on 12/13/2019updated 12/20/2019Good service and nice texting ability.Webb Ford Service
by Don Winchell on 11/26/2019updated 12/04/2019Very good job! Easy in , fast service, and thorough work performed.Work on Ford Escape
by Steven M. on 08/01/2019Once the dealer could take my SUV the work was done well. I came 45 minutes before opening time two days earlier,and was turned away. I was third in line but was told that I would have to leave my car. I only needed an oil change. I hope… you guys can find more mechanics.Webb Ford Highland Indiana
by Frankie Cap on 05/21/2019My Experience Was Top Notch ..Excellence Is An UnderstatementVery disapointed
by eaglepiper on 04/15/2019I paid $600.00 to have car 2013 Taurus tuned up and the oil changed. Up until them I had no trouble with the car or the service I thought I was getting from Webb. After the tune-up I made it home, but the very next time I drove the car. I… went to get on a 6 lane express way and as I started to accelerate the car suddenly and completely died. I barely made it to the right shoulder without getting run over and killed on this very busy expressway. I called the dealer and they sent out a tow truck and towed it back to Webb Ford to find out WHY, just after having it tuned up, that it would completely die on me and leave me in a very dangerous situation. After getting towed to Webb they looked at my car and after a while told me that the Air filter had lifted up (failed) on one side and allowed some debris left in the air box to be sucked up into the air sensor in the engines air intake thereby shutting down the engine. Now, their explanation is total bs, as the lid to the airbox holds down all the edges of the air filter, thereby making it an act of God for a full one third of the air filter to "curl up and let debris left in the airbox (right after a $600.00 tune-up) get sucked into the air sensor. Now you'd think that in a $600.00 tune-up that the air filter and air box would be checked by the mechanic; as I'm told they have to remove to entire top of the engine to do the tune-up. So I had the so called defective air filter replace. Problem is I get stuck with a $100.00 tow bill, on top of paying them for a $600.00 tune-up, because the mechanic, during a $600.00 tune-up didn't even bother to look at the, so called, defective air filter. I may have been born at night, but NOT last night. I use to have full confidence in Webb's service department, but after this and the bs explanation, and to witness the job performance on this "tune-up" Not any more! I'm very disappointed. I use to think I could completely trust them with my safety. Up and until now NO other shop and even so much as touched my car other than Webb Ford.Service Call
by OIL CHANGE on 04/06/2019updated 04/11/2019Routine Service Call for Oil LChangeRecent purchase of used 2017 Lincoln MKZ
by TMOTTIND on 04/01/2019updated 04/08/2019I typically buy a new Ford, and most often from Webb Ford. I found a used 2017 Lincoln MKZ, and as soon as I saw it, I knew I had to have it. The guys in the used car area are great, especially Joe and Doug. I was very well informed,… treated with respect, and I am very pleased with my new used purchase.Quality Service
by 2017 Focus on 04/06/2019Great service DepartmentReggie46368
by Reggie46368 on 02/27/2019Rich Pauley the sales associate was great. He even paired my phone and Ford app. to my phone.Fusion 2014
by Vernwright on 01/24/2019My experience was very satisfying! The agent was very polite and the work done was quicker than what I expectedCustomer Service
by Satisfied on 01/11/2019Service was good and sufficientGreat service always at Webb Ford of Highland, Indiana
by 2010 Mustang on 01/09/2019Always have Great service at Webb Ford of Highland, Indiana...Keep up the Great Job... many Thanks
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About our dealership
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Webb Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
by Andy James on 12/31/2024