Webb Ford

I brought my F-150 in for service and the woman who registered it told me that due to my mileage, the service would be complimentary and that I would receive a text in an hour when my F-150 was ready. After almost 2 hours I never received a text so I went in to check on the status of my service. The vehicle had been ready for some time and I was billed over $60 for the service, although I was told it would be complimentary! When I brought this up to the man who handed me the bill he went back to the computer and told me there was nothing in the system mentioning that my service would be complimentary. After 5 minutes of going back and forth I decided to pay for the service with my Ford Points. The man checked his computer and told me I had no Ford points, from then I pulled out my phone and noted my Ford points on the Ford Pass app. Suddenly after 10 minutes waiting for the app to load, he checked his computer again and said he now saw my Ford points. I shouldn't have had to pay for the service with Ford points regardless because the service was supposed to be complimentary based on my mileage, and not much was done to my vehicle at all (no fluids were changed, no air added to my tires, Im not even certain the tire rotation was done). I am very disappointed with the service trip and demand a refund on my Ford Points for that trip, which I consider a waste.