Tom Wood Honda
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Customer Reviews of Tom Wood Honda
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Minor warranty work
by Steven Allen on 03/28/2025Brought the CRV in to have a minor component replaced. Had to order the part. Came in the next day and I was back out in less than half an hour.Honda Service without worry
by Jay on 03/13/2025Jon at Tom Wood has been a trusted service advisor. No BS, always helpful. If you need additional work, he explains it thoroughly and in complete detail. Also if you have upcoming preventative maintenance work, he will bring that to your… attention so you can prepare the time and funds that will be required. You can be assured that the work is performed properly by a qualified technician using Honda parts and leave with peace of mind that no “extra parts” were left behind.Jay, we're delighted to hear that Jon has been such a reliable advisor for you at Tom Wood Honda. It's great knowing he provides thorough explanations and helps with planning future maintenance. Thanks for sharing your experience!
Service for you
by Genice on 12/20/2024updated 12/27/2024This was a positive experience for maintaining and meeting required maintenance schedule. Thank you for having actually members of your team answer the phone, schedule appointments, and members available for questions. The old automated… phone system in place earlier this year was very frustrating.We're delighted to hear that your experience with Tom Wood Honda was positive and that our team could assist you directly. We appreciate your feedback on the phone system, and we're glad the changes have made a difference for you!
Great service!
by Polina on 12/13/2024My experience was great! Everyone was very kind and attentive to me!Polina, we appreciate the 5-star rating of Tom Wood Honda! We're glad to know you had a positive experience with our team.
Professional Service
by RJ on 11/22/20242016 CR-V oil change and tire rotation. (65K mi.) Inspection revealed worn serpentine belt and leaking valve cover gasket which they recommended to be replaced. They were able to do the work on the same visit. Staff was courteous and… professional.Thank you for trusting Tom Wood Honda with your 2016 CR-V's maintenance! We're glad our team could address the issues promptly and provide courteous service. Safe driving ahead!
Great service
by Jason on 06/29/2024Clean and professional. Service employees don't try to over sell services you don't need.We can't thank you enough for your support of Tom Wood Honda. We hope to see you again down the road, Jason!
Lack of communication/ Professionalism
by Amber on 08/17/2023Purchased a car 5/21/23. Used, the day after driving off the lot I had a flat (not the fault of the dealership), however the spare that was in the car does not fit the vehicle I purchased, this left me stranded on I-70 with my two… children. Moving forward, the engine light came on 3 days after purchase, which came back to throwing 3 codes for evap. When I had the dealership inspect the vehicle they estimated me at $3,800 in repairs. After so much back and forth we were able to get it down to where I am only paying $500 for the repairs. However the vehicle went in 2 weeks ago tomorrow, and I still have no idea what is going on with it. I was told the motor mounts are bad (Which they replaced the motor in February of this year, how would they not check the motor mounts when replacing a motor is beyond me), and the struts were completely blown. Now they are just telling me "There is still a hard shift and vibration", but that was last week and I still have no update even with speaking directly with the Service Manager (Mind you who promised a call back last Friday, which I still have not received) Massive lack of communication, and selling cars that fall apart 3 days after driving them off of the lot. Now 8/17 it is not running, sitting at another dealership because Honda can't work on a Jeep. They basically told me to kick rocks. Definitely not recommended.Amber, I'm really sorry to read about the issues you've been experiencing with your car and the lack of communication from our team. This is not how we aim to operate or treat our customers. We'd like a chance to make things right for you - please reach out directly so we can discuss this further and find an appropriate solution together. Thank you, Jason Broaddus - Service and Parts Director 765-203-0993
Beware if you're a woman, a minority, or...just have a car that's broken
by Kla on 09/13/2022I was stranded on my way through Indiana, and I can only assume that the fact that I am a black woman traveling alone is the reason I was thoroughly taken advantage of by this dealership. My alternator had failed, and instead of giving me… the option of a Honda alternator, they (without my knowledge or consent) installed an O'Reilly alternator in my car. This alternator then failed two weeks later and they refuse to honor the warranty (just take it to an O'Reilly store and ask for a new one, they say!) or refund my money (I have since had a Honda alternator installed by an honorable Honda dealership). The service is also poor...it takes multiple calls to get to a human (my service advisor Collin, the service manager Dennis, the GM Damion, etc), voicemails returned more than 3 days later if at all, not to mention comments from the staff such as "I feel sorry for you that you don't understand how car repairs work." Beware if you choose to have service done here, or better yet, just don't.Great Job!
by ConnieLueH on 03/11/2016I had some service done on my car here recently. Everyone in the service area was kind, especially Kim, she even ran my car through the wash. She's a sweet girl. I was very pleased with the whole thing. I really felt like I was being taken… care of.Typical dealer, only cares about the sale!!
by MattSolloway on 02/15/2016Very poor customer service. I purchased a used car from Tom Wood Honda. I was told it had been inspected and was lead to believe everything was fine on the car. During a short test ride (due to weather and time) the low coolant light came… on. The advised me that the would take care of that, along with the missing reverse lens, and a new key fob. We scheduled with service the following week in order to give them time to get the lens and key. On the way home, about 15 miles, the low coolant light and engine light come on. I returned the following week to have them take care of the problems. When I arrived, they had the wrong lenses, the key had not been ordered yet. I was advised the long duration of diagnosing the problem was due to they did not have the proper tools for a BMW and that they would be taking it to a local BMW technician to repair it. After the car was there 6 days, I picked it up. Still no lenses and no key, but I was advised the light issue was fixed and it was just a sensor. on my way home, the lights came back on, I immediately called my salesman. He said to bring it back, we decided to wait until the following week in order to give them time get the key and lenses. The following week I returned the car, this time the lenses were fixed, and I was again advised that the car was repaired, they had flushed and filled the coolant. (Keep in mind, the car has yet to see a BMW tech as I was told.) I did get the key this time though. Again, on my way home, the lights came on again. Frustrated, but trying to be patient, I called the service department and advised them I would be returning the car again. On the third attempt, the car again stayed a week. I was notified that the car fixed. They were sure this time. It was the float in the coolant bottle. (Again, the car was never looked at by a BMW tech). I again returned to pick up the car. Feeling confident, I picked up the car. This time I didn't even get out of the parking lot and the Engine light come on. Furious, this time, but still keeping calm. I drove around the building and right back in to service. The service advisor came to see what wrong. I told him the light was back on and he advised me he was only instructed to fix the low coolant light. This was the first time I had been lead to the idea that the lights were not related. I proceded to go up and talk to my salesman and he went to get the Sales Manager. We went to an office and discussed the situation. I explained that I was never told the lights were not related, that the car had not been to BMW (like I was told) and that they had the car more than I did over the first 5 weeks I owned it. The Sales Manager pulled out the "We Owe" form from the deal. It was listed that they would take care of the Low coolant light. And since the Engine light was not related they would not be able to fix that problem. I proceeded to state that their service advisor lead me to believe that they were related. He was actually called in to the office and stated the same thing, that he was lead by the tech to believe that they were related. The sales manager agreed to have the car taken to a BMW tech in Carmel. After 2 days I was called and advised that the problem was not related to the Low coolant light and that it would be $550 to repair it. I declined the repair at my cost. When I arrived to pick up the car, I met my salesman and the sales manager on the showroom floor. The sales manager offered his apology (which I do not agree with) and told me he did all they could to make me happy. He also told me that typically on used vehicles they do not even repair, or take care of warning lights before they are sold, (Buyers Beware) and that he not even sure how I got them to agree to it in the first place. Now, I admit, I made a 2 HUGE mistakes here, #1 not test driving the car far enough, and #2 doing business with Tom Wood Honda. As a newer dealership, you would have thought they would want to show their customers great service, but apparently they are just another dealer that only want the sale. I will say this, the salesman, Zach Logan, was great, the management at the dealership had his hands tied to be able to provide the level of customer service that in this current day is required to build a great dealership with returning customers.
About our dealership
Steven, we're glad to hear that your visit was quick and efficient at Tom Wood Honda! Thanks for sharing your experience with us. Safe travels in your CRV!
by Tom Wood Honda on 03/30/2025