Tom Wood Honda
Dealership Service Review
Purchased a car 5/21/23. Used, the day after driving off the lot I had a flat (not the fault of the dealership), however the spare that was in the car does not fit the vehicle I purchased, this left me stranded on I-70 with my two children. Moving forward, the engine light came on 3 days after purchase, which came back to throwing 3 codes for evap. When I had the dealership inspect the vehicle they estimated me at $3,800 in repairs. After so much back and forth we were able to get it down to where I am only paying $500 for the repairs. However the vehicle went in 2 weeks ago tomorrow, and I still have no idea what is going on with it. I was told the motor mounts are bad (Which they replaced the motor in February of this year, how would they not check the motor mounts when replacing a motor is beyond me), and the struts were completely blown. Now they are just telling me "There is still a hard shift and vibration", but that was last week and I still have no update even with speaking directly with the Service Manager (Mind you who promised a call back last Friday, which I still have not received) Massive lack of communication, and selling cars that fall apart 3 days after driving them off of the lot. Now 8/17 it is not running, sitting at another dealership because Honda can't work on a Jeep. They basically told me to kick rocks. Definitely not recommended.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No