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Tom Wood Honda


5920 S Scatterfield Rd, Anderson, IN 46013 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating
Recommend:
Yes (6) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Lack of communication/ Professionalism
Written by Amber on 08/17/2023

Purchased a car 5/21/23. Used, the day after driving off the lot I had a flat (not the fault of the dealership), however the spare that was in the car does not fit the vehicle I purchased, this left me stranded on I-70 with my two children. Moving forward, the engine light came on 3 days after purchase, which came back to throwing 3 codes for evap. When I had the dealership inspect the vehicle they estimated me at $3,800 in repairs. After so much back and forth we were able to get it down to where I am only paying $500 for the repairs. However the vehicle went in 2 weeks ago tomorrow, and I still have no idea what is going on with it. I was told the motor mounts are bad (Which they replaced the motor in February of this year, how would they not check the motor mounts when replacing a motor is beyond me), and the struts were completely blown. Now they are just telling me "There is still a hard shift and vibration", but that was last week and I still have no update even with speaking directly with the Service Manager (Mind you who promised a call back last Friday, which I still have not received) Massive lack of communication, and selling cars that fall apart 3 days after driving them off of the lot. Now 8/17 it is not running, sitting at another dealership because Honda can't work on a Jeep. They basically told me to kick rocks. Definitely not recommended.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Tom Wood Honda on 08/18/2023
Dealer Response
Amber, I'm really sorry to read about the issues you've been experiencing with your car and the lack of communication from our team. This is not how we aim to operate or treat our customers. We'd like a chance to make things right for you - please reach out directly so we can discuss this further and find an appropriate solution together. Thank you, Jason Broaddus - Service and Parts Director 765-203-0993
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