Tom Wood Honda

I was stranded on my way through Indiana, and I can only assume that the fact that I am a black woman traveling alone is the reason I was thoroughly taken advantage of by this dealership. My alternator had failed, and instead of giving me the option of a Honda alternator, they (without my knowledge or consent) installed an O'Reilly alternator in my car. This alternator then failed two weeks later and they refuse to honor the warranty (just take it to an O'Reilly store and ask for a new one, they say!) or refund my money (I have since had a Honda alternator installed by an honorable Honda dealership). The service is also poor...it takes multiple calls to get to a human (my service advisor Collin, the service manager Dennis, the GM Damion, etc), voicemails returned more than 3 days later if at all, not to mention comments from the staff such as "I feel sorry for you that you don't understand how car repairs work." Beware if you choose to have service done here, or better yet, just don't.