Tom Wood Honda
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Customer Reviews of Tom Wood Honda
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Tom Wood sales review
by Pilot buyer on 03/01/2025John was very knowledgable re: the Honda Pilot.Good Experience
by JR on 10/17/2024I worked with John and Dylan on a lease of a CR-V through Costco. They were both great to work with, reasonable, accommodating, and professional. We made a good deal that made both parties happy. I would return to do business again.We're delighted to hear that John and Dylan provided a positive leasing experience at Tom Wood Honda. It's fantastic knowing the deal met your expectations, and we look forward to welcoming you back in the future!
DO NOT GO HERE!!!
by Nick may on 08/14/2024You will be treated as a number and not a person! They sell junk that will have serious problems and cost you dearly!! They will prey on you so they can make as much money and scam you every chance they get! Beware!!!!Nick, your feedback is very concerning to read. We strive to treat every customer with respect and provide quality vehicles, so it's troubling that you feel this way. Please reach out directly so we can discuss your experience further and work towards a resolution. Thank you, Jason Broaddus - Parts & Service Director - 765-203-0993
Best experience in 30 years
by RichRider on 06/29/2021I received several thousand more for my trade than any other dealership and got my wife her dream passport fully loaded with accessories. They even delivered the vehicle to her to surprise her. Su h a relief to have a dealership that is… straight forward and wants to help!!!!!Poor service
by Poor Service on 06/05/2021I purchased a 2018 Honda CR V from Tom Wood Honda the sales person said the car had been serviced but there was no warranty this week I turned the air conditioning on for the first time and the fan made a loud noise and no air came out I… called service and they said it would be 21/2 weeks before they could service the car I called the salesman and he promised an immediate response that was 2 days ago and no response we had to cancel a trip because it is too hot in the carIf I could give 0 I would.
by Bailey F on 03/31/2021Do not shop here if you can avoid it. The sales team made several false claims about the vehicle. She could not get the car to lock and was not knowledgable. After I found the gas panel (the piece you open when you fill up your gas) was not… able to lock she tried to tell me that cars do not lock that panel anymore. When I insisted that it had to have a locking feature because I could see the part that locks the door shut she claimed it wasn't a feature any cars have. The breaks shook as well. She told me that the car had been certified pre-owned and that because it was certified the car did not have any issues and that she did not feel any shake. She called the next day and said after her second test drive she did feel a shake. Before I left the dealership, they handed me a piece of paper with the price of the car which was indeed $600 higher than the price was when I first walked in. They called the next day and tried to get me to buy the same car "lowering" it back down to the price on the website. I am beyond insulted by this experience and ashamed on their behalf. I spoke to a young woman named Kailey. I suggest you take your business elsewhere. I wouldn't trust them at all.unhappy
by unhappy on 03/08/2020Today I went to Tom Wood Honda to look at this car. I spoke to Alex on Wednesday or Thursday to let him know that I would be up there to look at it and possible buy the car. When I walked up to the car this is what the car looked like. What… a disgrace on waste of time. The general manager comes out and tells me that the detailer has been out since earlier this week. So, it takes a detailer to just come clean out the car? Something should have click in my head when they only had pictures of the outside of the car online and not one picture of the inside. I WOULD NEVER BUY A CAR FROM TOM WOOD HONDA IN ANDERSON INDIANA, NOR TELL ANYONE TO GO TO THEM. I get it's a cheap car, but it doesn't take much to clean it out so you could possible have a sell.Goes Far Beyond the Normal Salesperaon
by PstrBill on 07/13/2017I've had the pleasure of working with Zach Logan on two occasions to put me into the car that I wanted. He is always courteous, respectful, and thoughtful. He is good listener, and extremely diligent in working to get you the best deal on a… Honda car. It is a real pleasure for me to deal with Zach.They had the used truck I wanted.
by ramtruck on 02/10/2017Purchased a used Ram 2500. Salesman was new to deanship, but did an excellent job and was very helpful. The only reason I am not giving 5 stars is because I explained that I had a pre approved finance deal and I didn't want my offer… shopped around and they did it anyway. Then when I went to sign the loan documents they had added an extended warranty and gap insurance without even speaking to me about it. It added $60 a month to my payment. They should have asked and tried to sale me on the benefits and not just added without any prior consent. I have purchased other products from the Tom Wood franchise and always been satisfied. These guys just assumed I would be happy with a payment under a certain amount and added as much as they could a keep me under a payment amount. I know its common practice in this industry, but for some reason I expected more out of this dealership. I had them remove it and purchased the vehicle anyway. I will look into extended warranty elsewhere. I would recommend but would ask friends and family to proceed with caution.I'm Super Pleased, Thanks Zachary Watters!
by RozHarris on 02/02/2017Before driving 20 miles to Tom Wood Honda in Anderson, I visited another dealership in 2 miles from my home. At the other spot, I picked a car, did a test drive and just sat and sat and sat in a cold showroom, no water, no coffee and… sitting at a desk by myself. I waited so long to start the conversation with the Finance Guy, that I had to leave for another appointment, offering to come back in the morning... Thank God! Thank God, I had the chance to look around, because I found Tom Wood Honda. I had a great buying experience and left knowing more about my new Accord, that now this is my my Accord car ever. Thank you Zach, you do customer service excellently, down to the Starbucks coffee, too!Great Experience
by indyguy98 on 01/17/2017Purchased a Honda CRV here in the Fall. I secured a great price and experienced wonderful customer service. They were respectful, professional and did not push for a decision yet made the process very easy. Our sales rep was Travis from… Internet sales team and he was fantastic! We will look here first when we are making our next Honda purchase. I would also easily recommend for family and friends!Just bought our 2nd Honda
by kharris2 on 01/04/2017We bought 2 Hondas in 16 months from Zachary Watters. He has been great to work with. We feel like he does everything he possibly can to make us happy. We would definitely recommend him. Hopefully we will not need to buy another car for a… while but when we do we will definitely contact Zachary again.Jordan Taylor was Excellent
by brianlb926 on 12/08/2016Can not recommend Tom Wood Honda and salesman Jordan Taylor enough. Jordan was great and made me feel like he truly wanted to help instead of just make a sale. He answered all of my questions and got me a great deal on my new HRV.Great Experience
by sethcassel on 11/18/2016Great experience on my recent purchase. Travis and Jason were great to work with. They were friendly and professional. I drove 2 hours to buy my truck and they stayed late to accommodate me. Definitely recommend them for your next purchase.Great Service
by kkel_14 on 11/04/2016I was shopping for a new car. I had it narrowed down to a Chevy Cruze or a Honda Civic. Caitlin made the decision very easy for me. She was helpful, knowledgeable, and not at all pushy. She has also checked in several times since my… purchase to make sure I'm still loving my car and remembering how to use all the technology. I will be a Honda buyer for life. Thanks Caitlin!Great Experience!
by Sheryl65 on 11/04/2016My husband and I have purchased many cars over the years through different dealerships but our experience at Tom Wood Honda was fantastic. Our sales associate Caitlin was such a sweetheart and we really enjoyed working with her!Thank you for letting us know about your experience.
Great experience
by Jay2016 on 08/26/2016Awesome service before and after the sale. Zach and team were able to find the exact vehicle my wife wanted at a great price. I could tell that he really knows his stuff and takes pride in selling Hondas, patiently answering every… question I asked even the most specific. When it came time to actually buy the car, the process was efficient and painless. Zach followed up after the sale a couple times to make sure everything was going OK.Bad salesmab
by Cwilliams78 on 06/12/2016Chris bowsman was helping us find a car we found one wanted to take paper work home and think about it and he just kept pushing us to buy it before we left he went to get paper work and he said oh my lord because we wouldn't make a decision… was really crappy toward us as we were leaving and rudeHappy Customer
by L_Smith67 on 03/11/2016I recently bought a new civic from Tom Wood Honda. Caitlin McConnell was my sales associate. She was very sweet and really easy to talk to. She took time to work with me and provided me with options, she wasn't pushy like some sales people… can be. Over all, my car buying experiance couldn't have gone better.BUYER BEWARE
by happinesshaven on 12/10/2015I have never been so disgusted with any place of business yet. We spent a least 3 hours in the sales office doing paperwork before we were even allowed to look at vehicles that we may be interested in. We told them what we were looking for… and they told us what they were willing to have us look at, it went downhill from there ~ they tried to force us into purchasing a high priced sports car when we wanted a low priced small vehicle~ when I found one that I wanted to look at they tried to tell me that it couldn't be done ~ yeah, right!! I caution against trusting anything that the salesperson tells you, and I caution against purchasing ANY vehicle from this place. "Sam" sold us our VW Beetle- and told us that he would "make it right" when the windows didn't work and the headlights were hooked up incorrectly. After 3 weeks of waiting for return calls and a date to have these repairs made we FINALLY got ahold of a lady in an upstairs office who put us on hold until she got someone to actually acknowledge our many attempts at rectifying this situation we took the car in for the repairs- they gave us a "loaner car" that was falling apart (literally- I had to snap the bumper back on) and was absolutely filthy inside and out- we were limited to only 50 miles on the loaner car ~ considering where we live and such that is less than we travel in a day so it has been a nightmare, finally after two days the service person "Brandon" called us and stated that they would in fact repair the vehicle at OUR cost !!!!!! ~no matter what was told to us by "Sam" who now says he only stated that they would "look" at the problems and not repair them. I am furious!!!! - to say the least~ and I hope that other people have enough sense not to be taken in by these highly dishonest business people. BUYERS BEWARE!!! Go to Ed Martin and get a GOOD vehicle from an HONEST dealer with salesmen that DO FOLLOW THEIR WORD!!TOM WOOD... YOU GOT ME
by 2186 on 10/16/2009We called Tom Wood with our payoff and told the salesman what price we would pay. He said they could work with us so we drove 80 miles to Anderson. When doing the numbers in the dealership, they had a different payoff amount for our civic… (trade-in). When I brought this to their attention, they said dealerships sometimes get lower payoff amounts. When I went to call my bank the salesman said he double checked the payoff. I asked what would happen if it wasn't the right amount and he said the dealership would "make it right." When we were doing the paperwork, I also brought the payoff difference to the finance manager's attention and he said he triple checked it and it was correct. When I told him that the salesman said if it was wrong they would make it right, he said "we absolutely will." Well, six weeks later, I get a call from the finance manager saying that they messed up the account numbers for my civic (after triple checking) and the payoff is more. The actual pay off for the trade it was exactly the same amount I told the salesman over the phone and the same amount I brought to the dealership. Ironic! Since I signed a form that on the back (in fine print) says I am liable for the difference I now have 10 days to pay. The salesman no longer works there; the finance manager now says he never said they would make it work. Funny how the sales manager can get the account number wrong THREE times. I am in the Military and used an online discount (price guarantee) offered by Tom Wood through our military bank. If they will do this to people serving our country, they absolutely will do this the general public. They got me. Don't let them get you. Get everything they say in writing - even if it is on a yellow sticky. Get a copy of everything they write down - everything. I could have gotten the same deal (now that I have to pay that difference) here in Indy - 4 miles away from my house. I believe the error in the trade in payoff may have been intentional to get me to purchase a new vehicle. That error got the new vehicle within $5.00 of my bottom line purchase price. Suspicious how that worked out, huh? Also, I must advise anyone doing business with Tom Wood Honda in Anderson to carefully check the VIN number on the sales contract. The dealership had my VIN number incorrect on the original sales contract so two days after the purchase I had to drive back to the dealership to get a new contract with the correct VIN number. For a car dealership to make two critical errors (incorrect pay off amount for trade in and incorrect VIN number for new vehicle) is a display of sloppy and questionable competency.Thank you for your comment. Your concerns were addressed and investigated immediately and it was found that your payoff amount we received from the lender was inaccurate and that they had mistakenly had the electronic wrong account number. Your lender however would do nothing to compensate this mistake. You agreed to remove your blog . We kept our part of the agreement and were able to negotiate with the Zag Representative on your behalf to waive the $299 program fee which reduced the balance owed to $874.05 to your lender. Balance due was paid on October 26, 2009. You did not uphold your part of the agreement. Tom Wood Honda was unable to reach you by phone which resulted in a letter sent on April 7 2010 to ask you to comply with your agreed terms. To show our support we do offer Military discounts which we presented you with that pricing thru USAA. With many 100 %completely satisfied customers through this USAA Car Buying Services, it shows Tom Wood Honda prides in our customer service. We regret that you feel any mistakes were made by Tom Wood Honda when it really comes down to your own bank mistake on the payoff quote being inaccurate. Tara F Customer Relations Manager Tom Wood Honda
I originally wrote the review of Tom Wood "You Got Me" and I told Tom Wood I would edit the review after we came to an agrement. (Can't seem to figure that edit part out) They ended up paying $299.99 of what I owed for the difference of pay off for my Honda Civic. I still had to pay close to $900.00 out of my pocket for the rest. I will say that when I spoke to someone that seemed to be the "public affairs" person for the dealership it made me feel better. However, no one ever apologized for the mistake or admitted that it was a fault of the dealership that clearly it had to have been. For them to pay $299 was pretty much admitting it to me anyway. I did say that I would write that they did do something for the situation. Truth be told, I would not buy another car from this dealership. Almost everytime I drive that van I cringe and think about the experience...eight months later. Its a good thing my wife drives it more. Still to this day I would rather be driving my Civic than to have paid what I paid and have to have gone through what we did to get it. Oh, its convienent, but the experience has made me not want to EVER buy a new vehicle unless I pay cash money for one again. My advice is to drive to Indianapolis.
About our dealership
Here at Tom Wood Honda, we are always thankful for positive feedback from our customers. Thank you for giving John a shout-out!
by Tom Wood Honda on 03/03/2025