Customer Reviews of Napleton's Autopark Urbana Pre-owned
Review type:
Visited dealership to look at the only GV80 in our region
by Tigger0729 on 01/08/2021Emma was very knowledgeable with all of the bells and whistles with the GV80 that we were wanting to look at. She was with a customer when we got to the dealership but she had a co-worker finish with them to help us. Both were very… professional in handling the situation.A+++
by DanielEllis on 12/30/2020The place was a welcoming change to the car buying process. Friendly faces and knowledgeable employees. Zakaia was superb.Congratulations on your new car! It is great to hear Zakaia was knowledgeable and pleasant to work with. We hope to see you again! Safe travels!
Good service, one criticism of (potentially shady) ordering of documents
by HyundaiBuyer on 08/26/2020In looking for a car to buy, Adante was very hard-working, helpful, and knowledgable. Everyone there seemed very nice and did not assume that we were there just to test drive (as the nearby Toyota dealership did). One thing that we didn't… like was that after signing all of the documents to get the car, the guy gave us a paper to sign saying that we acknowledge that the car may have been damaged and subsequently repaired. He told us that this was because of the recent hailstorm. I don't know if that is standard protocol, but it seemed a bit shady to have us sign it last. Finally, although the employees that we interacted with were wearing masks, not everyone was.Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!
New Car
by Alex Bolyard on 12/07/2019updated 12/13/2019Its was a pleasant experience. Woody was amazing. Helped us out tremendously.Alex, we're glad to hear you found Woody to be so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Good time
by Brandnewkia on 12/06/2019updated 12/11/2019Pleasant experience. Bianca was very helpful and happy to work with me. Unlike most car buying experiences, I never found myself bored or disappointed. Would recommend 100%We appreciate you taking the time to leave a positive review! We hope to be of service to you again! Take care!
Anthony Fitzgerald
by Bb01212 on 11/25/2019Great salesman! Worked hard for me! Honest!Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Anthony was so helpful! Our team is available should you require any extra help.
Never had a better experience
by Truttling on 11/15/2019Bianca at Napleton in Urbana is by far the greatest saleswoman of all time. Very knowledgeable and honest and guided us in the right direction to purchase a brand new Kia. She made us feel very comfortable and really took the edge off of a… major purchase with her lovely personality as well as her wit and humor. If I could buy cars for fun everyday, I would want Bianca selling them to me as well.Hi, thank you for your positive review. We're glad to hear that you found Bianca here at Napleton's Auto Park of Urbana so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Woody of Napleton's is an asset to the business!!!
by rwg030550 on 11/09/2019This Salesman, is one of the GREATS!!!!! I had a pretty tough go of getting this to all work out. I was in a wreck, and totaled my leased car. That is how this all got started. I thought it would be a quick and somewhat easy process.… OH NO!! But thanks to Woody, he kept me level headed and helped me understand what part of the process that couldn't, and it finally got done. I want to say thank you to him and to any one else who may have helped through the process (that I don't know of) now that I am now in my new car!!!!! Thank you again, every one!!!!!!Thanks for sharing your recent service experience with us! We are happy to hear our team took such great care of you and helped you get into a new vehicle! We value your business and hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Drive safe and we'll see you on the road! Take care!
Just bought a new Mazda CX-5 here
by Yifan Zhao on 10/29/2019Just bought a new Mazda CX-5 here with the help of Dante Amos, on Oct. 28, 2019. He is very professional, knowledgeable, and helpful throughout the whole process that I truly appreciated. Thank you to Dante Amos and the whole Napleton's… team! Would definitely recommend them for buying a new car from.Yifan, thank you for your positive review. We're glad to hear that you found Dante and the team here at Napleton's Auto Park of Urbana so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Amazing buying experience!
by Tillman's on 10/23/2019Excellent service and assistance with choosing the perfect vehicle for our family! Ask for Woody he is AWESOME!!!Congratulations on your new car, Tillman! It is great to hear Woody was knowledgeable and pleasant to work with. We hope to see you again! Our team is available should you require any extra help.
Owner of a Palisade
by LivNLife on 10/22/2019Thanks to Kaylea for answer(not a computer) the phone on Oct. 20th. Having my Palisade waiting for me to drive. Woody Deck for getting the deal together. Need a new car and want a quick turn around. Get out of Spfld and take a drive to… Napletons in Champaign, IL. Ask for Woody.Congratulations on your new Pailside! It is great to hear Kaylea and Woody were knowledgeable and pleasant to work with. We hope to see you again!
Customer Experience
by PJK0101 on 10/19/2019We worked with Angel Peddycoart at Napleton's Urbana on the purchase of a 2020 Kia and were very pleased with the excellent service he provided us.Hello, congratulations on your new 2020 Kia! We're glad to hear Angel took such great care of you. We hope we can continue to be of service to you down the road! Safe travels!
Great buying experience
by Gabriel on 10/05/2019Thank you Jim Clarkson for getting me my new Genesis G70 at Napletons in Urbana IL. I have been eyeballing this car for over a year and very happy to be able to drive one home today. I went in knowing the incentives and Jim and his team… agreed to everything with no problems. What an easy and transparent way to buy a car. Highly recommended.Congratulations on your new Genesis G70, Gabriel! It is great to hear Jim was knowledgeable and pleasant to work with. We hope to see you again! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
New car with Ben
by FredandRobinHess on 08/14/2018updated 08/24/2018We worked with Ben again to find just the best new car for us and our needs! He knows his products, walked us through our options, and was so pleasant from beginning to end! Thanks again, Ben!!! (See you in 2 years - LOL!)amazing and excellent customer service
by GregApple on 08/13/2018updated 08/24/2018I came in with a car that I was upside on and Jessie Mannin and crew worked out a great deal for me and I couldn't be happier. I love and highly recommend Napleton's auto park ALWAYS!!My new explorer
by rafael on 08/15/2018updated 08/24/2018Jim was real friendly , got a great deal on the Explorer we wanted.Excellent Service Makes you feel at ease.
by SuePonder on 08/08/2018updated 08/15/2018Ben took the stress out of the car buying process. Extremely friendly and knowledgeable. He went the extra mile to help me get the deal that I needed. I will recommend him to anyone that needs to buy a car.Jim Stevens was Great!
by Hsufeng on 08/13/2018Jim was as professional, and efficient as anyone I have seen, to find a car that worked for me, and get the price right after I found out that the Honda Fit I came in to see, was a manual transmission I couldn't drive. Great job , Thank… you Jim !!!Easy purchasing
by sstuart on 08/11/2018We had a great experience working with Jesse Mannin at Napleton's! He made the buying experience easy and the least stressful possible. Answered all our questions thoroughly and helped us through the buying experience. It's our second car… purchased through the dealership and we have always had positive experiences here.HIghly Recommend Jim Stevens!
by Subrina on 07/25/2018updated 08/09/2018After visiting a couple of Toyotas dealerships, I came to conclusion that this is the best dealership. . Jim Stevens is the person to go to when buying a car. Best experience. Will be coming back in the future for sure! Thank you Jim!Leo Davis was an awesome salesman
by patriciawilliams on 07/24/2018updated 08/09/2018Leo Davis was very helpful and a pleasure to deal with.
Jeep Grand Cherokee L
Ram 1500
Dodge Durango
Toyota 4Runner
At Napleton's Auto Park of Urbana, we take pride in making sure our customers come first. As a car dealer, it is our goal to make sure you find the car you want at the best price possible. Our experienced staff is here to help you in every step of the car-buying process. Whether you need help from our sales team, service team, or finance team, we look forward to serving you!
Don't just take our word for it, let us demonstrate our commitment to excellence and stop by 1111 Napleton Way, Urbana, IL today! If you have any questions before you come in or if you would like to schedule a test drive ahead of time, our team would love to hear from you. You can reach our sales team at 888-355-0139, or our service team at 888-353-8957. You can also browse our entire new inventory, used inventory, or visit our service center online to learn more.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Spanish
Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!
by System Administrator on 01/29/2021