Friendly Chevrolet
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Customer Reviews of Friendly Chevrolet
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3 sales reviews
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Erika Campas
by Erika Campas on 03/20/2025Everyone was so nice and helpful. It was easy and quick to purchase a vehicle from them.Valued Customer Returns
by Joseph P on 03/12/2025Buying a car is never an easy experience, but after dealing with very pushy sales agents at another dealership, I went back to Friendly and Kurt for a less intrusive and more trusting experience. Overall, I am pleased with my purchase.Thank you, Joseph! We appreciate your kind words about your experience with Kurt at Friendly Chevrolet Springfield. We're glad to hear that you found the process to be trusting and less intrusive. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! Enjoy your new vehicle! - Bill Lynch, General Manager, blynch@susansautomall.com
"FAMILY" Chevrolet
by Dori2174 on 02/21/2024I never felt as if I was an outsider. They made sure that I was always comfortable and they took care of me.Dori, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! - Bill Lynch, General Manager, blynch@susansautomall.com
The following reviews are more than two years old. They are not included in the overall rating.
8 sales reviews
Bad communication with sales man
by Jeff on 01/16/2018My husband and I were trying to purchase a vehicle , the sales guy said he'd het a hold of us the following day , he contacts us said was waiting on a response from another lender call back the following day , so we call back supposably hes… at lunch , called back later and they say hes off today , so we sit and wait for 3 days never here anything . My husband starts calling leaving messages and no returned call back to him . Just very poor service we received .I would like to apologize for the bad experience you had with one of our salesmen, Jeff. I want you to know that it is our priority to satisfy every customer that enters our dealership. Please call me at your earliest convenience so that we can speak about this issue. Sincerely, Bill Lynch, GM, (217)-547-0700
Don't buy from Friendly Chevrolet - Read my experience
by Jmh0424 on 03/15/2017DO NOT BUY FROM FRIENDLY WITHOUT READING THIS! I am severely disappointed with this place. The "salesman", Derik Hymans, was not even discreet when attempting to "tag team" me into purchasing they're stupid extended WARRANTY with his… co-workers. Your team even caught me hearing it! After telling him no, it still appeared on the first draft of the loan agreement. They don't care about you. Spiffs and commissions... Forget humanity or basic decency. Ask your questions ahead of your purchase, because there is 0 chance you will receive any calls back, from anybody. Multiple emails, voicemails left unreturned. Once the sale is made, you are unlikely to get questions answered... Heck, or even a call returned if you're lucky. If you win the lotto, you might get an email from the most unprofessional email address ever (@aol.com or some private yahoo), or maybe a text with the bare minimum or low resolution image of the paperwork you requested for a month. As far as the Pre-owned Certification... Well... They're full of $&+!... All fluids are checked and filled? DEF filled within 400 miles. Fuel filter... 41% at 1300 miles since purchase. Oil is at 46% at 1300 miles since purchase. Detailing before purchase? Well that means a quick automatic car wash... The soda or tobacco spit on the interior will be as is. So then let's get into the third party licensing fees. REQUIRED to leave the lot for out of state purchases. Told a titling specialist would get everything taken care of. After two hours at the courthouse, I was finally informed by the dealership that I needed further information that they hadn't previously provided to me and I had been begging for all along. Keep in mind I've been assured they frequently do out of state sales and know Missouri. Apparently, they don't. After another hour at the court house, I sent all additional information they needed within 13 days of purchase. No license plates received. Day 29 tomorrow. I purchased a trailer and was getting the plates licensed yesterday. (wow, easy) They told me the paper had just been received yesterday. I sent everything weeks ago! What do I do if I need the truck and the plates haven't arrived?! Better call my untrustworthy friends and Un-friendly Chevrolet. But would anybody answer the phone? No. Would any of them be a decent person and call you back? No. They act like a bunch of people hiding behind text and email after the sale. Amazing the reception before you buy the car. Oh, and I'm talking about voice mail messages left for Derik Hymans, Used Sales Manager (dude sells 20-30 cars a month! Less than 1 a day, but is just so busy he won't return calls! Great manager. Great leadership. Great integrity!), multiple calls to the titling dept that went unreturned (although were at least trying to help, calls went unreturned in leau of email responses which were entirely unprofessional after a return call was requested) and even a voicemail to the GM Bill! I like the truck. I do. But shoot, this is just unprofessional, shady and irresponsible. I would never purchase a car from this place again. I'm old school and like to trust people, but I do not trust this place. If it wasn't a Duramax, I'd be more concerned. I hope you take this as a very serious warning. Buy elsewhereVery disappointed in what I found in my NEW vehicle
by Panda423 on 11/01/2016I was completely happy with my purchase of the Chevy Equinox and also my salesman!! However, once I took my vehicle home and loaded some stuff into the back seat I noticed an OPEN BOTTLE of FIREBALL hidden under my drivers seat!!!!!! An… OPEN BOTTLE of ALCOHOL!!!! This is very unacceptable and very unprofessional like! I could have gotten in LEGAL trouble if I got pulled over and authorities found that OPEN container under MY seat!! I am VERY unhappy with this and demand something be done at Friendly Chevrolet about alcohol use!! I have plenty of friends I could send to purchase vehicles at your dealership but I won't if your staff doesn't care about their customers enough to not drink and drive!!! That's ridiculous!!! I'd also like to add the fact that I had to have my car re-detailed twice before being able to take it home. The first time I got it there was still plastic from transport on the vehicle and the entire inside was filthy as if someone had already driven it!! Mind you I bought the vehicle at only 82 miles!!! So I sent the vehicle back to be redone and then got it back and the interior was still a mess. I was fed up by that point and didn't want to wait around any longer. I took it upon myself to clean the vehicle how it should have been given to me.The car of my dreams!
by Lisab1957 on 02/06/2015From the moment I walked into the dealership, the "friendly" staff was attentive and willing to do whatever it took to get me the car of my dreams - and they did! Ben Bergner is an awesome salesman and we will HIGHLY recommend that all of… our friends go see him when they are looking for a new or used vehicle! I love my new Equinox!Outstanding service
by PMBC on 01/28/2015updated 02/06/2015Everyone was so nice and attentive. Ricky Simmons was especially friendly and helpful. I never felt pressured into making a decision, or uncomfortable about asking many questions. John McCoughlin was so kind - great sense of humor. He… walked out in the cold just to see me off in my new car.Great Customer Service From Nick
by Rbuffy2 on 01/06/2015Nick was very polite. He showed us all the features of the car while we went on a test drive and after we purchased the car. He told me if I ever had an problems or concerns that he was there for me. He gave me his business card.2014 silverado
by jimvh11 on 07/02/2014Really need to work on the cleanliness of vehicles at delivery time. My2014 Silverado was not clean.windows were dirty..dash and interior panel were dusty an had cobwebs. Wheels were not clean. Overall sloppy detail job on a brand new… truck. Even after a 2nd trip . The truck was still not as detailed as what I expected.Very happy!
by julie76 on 12/28/2013updated 09/02/2025Everyone was pleasant, helpful and courteous. My salesman, Frank S., was great! He found what I wanted and made the whole process easy. He made me feel like a person, not a number. Having worked in retail myself, I appreciate that!
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About our dealership
Thank you so much for your kind words! We’re thrilled to hear that you found your vehicle purchase quick and easy at Friendly Chevrolet Springfield. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We look forward to serving you again in the future! - Bill Lynch, General Manager, blynch@susansautomall.com
by Friendly Chevrolet Springfield on 03/21/2025