Customer Reviews of Schaumburg Toyota
Review type:
Outstanding Service, As Always
by Kevin on 09/15/2025Sean Richmond is my go-to service representative and he is always up front as to what, if anything, needs to be serviced on my Highlander. I have worked with Sean for years and depend on his guidance. This visit was like all before,… efficient and out the door just when he said we would be.Great Service
by Dave Wiesenmayer on 09/09/2025Randall was informative and was quick to check me in. Service was spot on and only had to wait 45 mins on a Friday. I’ve been going here since 2012 for service and never had an issue.It’s always our pleasure assisting you with your service needs, Dave! Thank you for sharing—we truly appreciate your continued support.
Happy Customer
by MW on 08/14/2025I am once more delighted to be a customer of nearly 3 decades! You have the best service department I have ever dealt with. You have an especially exceptional employee in Rafael Sanchez. He is a great member of your team! It is always a… pleasure to deal with someone who genuinely cares for his customer's, and takes the time to clearly explain the required work needed. Never let him go!It is always our pleasure assisting you with your auto needs. We truly appreciate customers like you!
Great Servicd
by Matt Ditka on 08/08/2025Great service experience Rafael could not have been nicer. Quick.Always happy to help! Thanks for sharing, Matt! Your support is truly appreciated.
Great service
by Tina on 07/25/2025Went in for an oil change and was out in less than 30 minutes.We do our best as we know your time is valuable! Thanks for sharing and for the 5 stars. Your support is truly appreciated.
Service
by Hemal Dave on 06/06/2025Very nice peopleThanks for your kind words. Your support is appreciated.
Service review
by Marcia on 04/28/2025I was there for an oil change and tire rotation. I was advised on tire life and provided a quote. Always treated fairly and courteously. And...my car gets washed!We are here to help with all your service needs. Thanks for sharing\. Your support is appreciated, Marcia!
Best toyota ever
by Lora on 04/28/2025Everyone is so friendly and helpful. 10/10.Always happy to assist in your Toyota needs! Thanks for sharing. Your support is appreciated.
Excellent Service as Always
by Kristine on 03/29/2025Staff were very professional and efficient. Services were explained in detail. Questions were answered.Glad we could help! Thanks for sharing. We appreciate your support.
Perfect😊
by Larene on 02/28/2025Your c/s reps are the very best😊 They’re very knowledgeable, kind & helpful & it’s always a pleasure working with them.Thanks for your kind words, Larene! Your support is appreciated.
Outstanding
by Patrick Jost on 01/30/2025I'm always pleased with the service I get, Patrick always goes above and beyond and does and definitely and outstanding job...plz say thanks for all the great service he does.Thanks for the wonderful review! Your support is appreciated.
Always Reliable
by Linda Koch on 01/25/2025I took the car in for a minor problem which was cared for quickly. A couple of trouble spots (dirty filters) were found and were also addressed. All of this was done in a very timely manner!Glad we were able to assist with your vehicle. Thanks for sharing your thoughts and for the 5 stars, Linda. Your support is appreciated.
No worries
by Vlynn212 on 01/17/2025I had a lot of work done but now I will have no worries for the rest of winter and beyond.Glad we could assist in bringing your vehicle to its optimal running condition. Thanks for sharing. Your support is appreciated.
Good servvice
by Jim on 01/11/2025First time at this dealership since just moved to Illinois. Accustomed to good service from my old dealer. This routine 45,000 mile maintenance was equally satisfying.Welcome to Illinois! We are thrilled to have you as our customer and look forward to assisting you with your Toyota needs for years to come.
Mr
by Thomas T Mao on 01/03/2025It were satisfied with Steve Lowell.Happy to hear things went well! Thanks for sharing. Your support is appreciated.
Service
by Diane Woodard on 10/26/2024I have always been happy with Schaumburg Toyota service department. I’ve been going there for over 20 years.We are thrilled to have you as our customer, Diane! Thanks for sharing.
Toyota Service
by Joe S on 10/21/2024I was in Schaumburg last week - and had the 30K-servicing done on my 2022 Toyota Corolla Cross. Everything was completely explained to me - and I thought that the cost (out-of-warranty) was very reasonable !! The staff was most friendly -… and I was on-and-out of there, in a little over an hour !! :o)It is our pleasure assisting you with your service needs! Thanks for sharing, Joe!
Great Work!
by Satisfied Customer on 10/19/2024Excellent service department and service writer (Steve Krueger). They are always very thorough, but also efficient, so you don't wait forever. Highly recommend!We are always glad to help! Thanks for sharing. Your satisfaction is our goal!
Service review
by Jesus Perez on 10/05/2024Excelente serviceThanks for being an excellent customer, Jesus! It is our pleasure assisting you with your auto needs.
Very Good Oil Change
by Jim on 09/26/2024Oil change and vehicle check was done right and completed in a timely manner.Glad we could help! Thanks for sharing.
Battery change
by Frank on 09/23/2024First experience with a service advisor was not pleasant Paul Lee stepped in and made my experience exceptional he was very professional and replaced may car battery in a timely matter. If more dealerships had employees Loke Paul I truly… believe the experience for every customer would be fantastic, Many time you go to dealership and for lack of better words you walk out feeling like you have been greased and bent over. Not with Paul Toyota should be truly grateful to have such an employee!We are thrilled to hear Paul stepped in and made things right! Please reach out to Paul directly when you are in need of service and he will gladly assist you. Our apologies if things started off wrong but we will always do our best to make things right.
Schaumburg Toyota has become one of the leading dealerships serving Elk Grove Village, Barrington, Palatine, Schaumburg, and Hoffman Estates by putting the customer first. That means we won’t try to sell you the wrong vehicle at the wrong price, or make it a hassle to get service. In everything we do, we aim to offer you more. That’s why so many of your friends and neighbors rely on us to meet all their automotive needs.At Schaumburg Toyota, we carry the full lineup of new Toyota vehicles in a wide variety of trims and colors. There are models to suit any driver no matter how you drive or how much you have to spend. We also have a huge inventory of pre-owned vehicles from many major automakers. If your goal is to save money on a quality used car, count on finding it here.
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- English
- Russian
- Polish
- Tagalog
We are thrilled to have you as our customer and will continue to do our best in assisting you with your service needs. Thanks for sharing, Kevin. Your support is appreciated.
by jjoern on 09/18/2025