Schaumburg Toyota
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Dealership Service Review
service Rating
Battery change
Written byon 09/23/2024
First experience with a service advisor was not pleasant Paul Lee stepped in and made my experience exceptional he was very professional and replaced may car battery in a timely matter. If more dealerships had employees Loke Paul I truly believe the experience for every customer would be fantastic, Many time you go to dealership and for lack of better words you walk out feeling like you have been greased and bent over. Not with Paul Toyota should be truly grateful to have such an employee!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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jjoern on 09/26/2024
Dealer Response
We are thrilled to hear Paul stepped in and made things right! Please reach out to Paul directly when you are in need of service and he will gladly assist you. Our apologies if things started off wrong but we will always do our best to make things right.
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