Webb Chevrolet Plainfield
Customer Reviews of Webb Chevrolet Plainfield
Review type:
Bad Service
by Tommyk80 on 01/19/2021Back in March of 2020 I brought my 2012 Chevy Traverse in because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy and let them do it and they… charged me roughly $3,500. Shortly after they did the timing chain I got a message of low oil. When I went to check it I found out that they didn't even reinstall the dipstick. Then some time toward the end of July or beginning of August my check engine light came on. I believe it took this long only because I wasn't driving in to work everyday. So I took it back there. First they told me it was my battery, $300, then they said it was the battery. Told me they could re-diagnose it for another charge. I just do it and then they said it was the alternator and would be $1,400. I decided to have my mechanic do it. Shorty after that the check engine came back on and when I tool it back they said it was still my charging system. Now fast forward to the end of December I started to hear a noise and the said that my pistons are shot and would need to have a new engine and exhaust put in $10,000. Now I may not be a mechanic by trade but I am extremely mechanically inclined and have not had less then 240,00 miles on any of my previous Chevy vehicles. But consider they didn't install the dipstick and could properly diagnose the problem when it was brought back to them it makes me wonder what they messed up when they did the timing chain. To make matters worse when I was called by the Service manager to make sure I new what the problems were, because I picked it up after service hours, and he tried to make me feel it was my fault even after I was trying to explain all this to him. I am not one to write reviews but I felt this need to be shared and I can guarantee that I will NEVER do any Business with Webb Chevy again.Webb survey
by Corner229 on 02/08/2016updated 02/28/2016Everyone is very professional, friendly they make you feel at home. They came to give me updates. Made sure there was popcorn and fresh coffee which was actually very good.Great Service
by Sean091 on 02/08/2016I brought my car in for service due to a coolant leak. After having the run around with two AutoNation dealerships (where I purchased the car) and them telling me there was nothing wrong with the car, I took it to Webb and decided to have a… real Chevy shop look at my car. They found the problem and the mechanic stayed later to get my car fixed for me so I didn't have to leave my car over night at the dealership. I'll definitely use Webb again! Thanks for great service :)Thank you for writing this five-star review of our service department. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Mrs. Allison
by DavidA11 on 10/29/2015updated 11/11/2015I've never had a problem with the customer service or service repair. Overall, they are always available for me. Thank youThank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Webb Chevrolet of Plainfield. Kind regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Excellent service and facilities
by Saphire56 on 10/03/2015updated 11/09/2015I was very pleased to know that my 2011 Malibu was still under warranty. Dan and his team went above and beyond to make sure that I had a excellent experience at their facility. I will recommend them to everyone I know!We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt Dan and the rest of the team went above and beyond to help out with your vehicle needs. Thank you for your recommendations and we look forward to the opportunity to see and service you in the future! Kind regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
1st Service for my Chevrolet Trax
by Jesus_83 on 09/24/2015Friendly staff, popcorn cart in launch area, and zero-issues after the service appointment to my vehicle! However, you could improve in your available 'wifi' connectivity in the launch area, appointment set-up over the phone, and reminding… your technicians to re-set the oil-life monitor back to 100% again after oil-change service, now that would complete at least some of the few problems I encountered during this last visit.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Jackie Webb | Sales Manager | jackie@webbchevy.com
Survey
by Anselmo_Jr on 08/08/2015updated 08/14/2015I dropped off the car the night before and picked up my car the next evening. I need to call as I did not completely understand some of the work per the description that was warranty work.Thank you for the excellent review! It is great to know that our team was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Jackie Webb | Sales Manager | jackie@webbchevy.com
Honesty is still the BEST policy at Webb Chevrolet
by redbirdgal76 on 06/12/2015I recently went in for a routine maintenance check on my camaro. When it was completed, the agent handed me the keys and then explained a situation. While backing the car out of the bay, two scratches were put on the bumper. He explained… he had already called the collision shop to have the repairs made, and would work around my schedule. I was blown away with his honesty. He could have handed me the keys, let me drive away, and said nothing. I will tell family and friends of this kind and honest deed. Webb Chevrolet is very luck to have Dan as an employee!Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Jackie Webb | Sales Manager | jackie@webbchevy.com
Bill is awesome !
by JDChesser on 04/02/2015Bill, service mgr, is awesome ! Very helpful and knowledgeable. Was accommodating and got me in and out in timely fashion even though I had just called in minutes earlier for oil change appt. THANK YOU ! Keep up the great service and… quality work.Thanks for your outstanding review. We're glad to hear that Bill was very helpful and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jackie Webb | Sales Manager | jackie@webbchevy.com
Thanks for your outstanding review. We're glad to hear that Bill was very helpful and knowledgeable. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jackie Webb | Sales Manager | jackie@webbchevy.com
Webb Chevy
by sandyammtg1 on 03/03/2015Everyone was helpful and courteous Have been very satisfied with all my experiences there I tell all me friends to shop for their new cars thereThanks so much for going out of your way to write this great review! Its delightful to hear that you have been very satisfied with your experiences with us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
Elusive Oil Leak
by Ferdinand815 on 10/23/2014I noticed a small oil drip on the garage floor after the oil change. I called and I was requested to bring the car back in. No oil leak could be found. The next day there was another oil drip on the floor. I called and was requested to… bring the car in again. No leak could be found. Service Manager put a tracer in the oil and said to bring it back in 2 weeks. This time the leak was found at the crank shaft oil seal on the passenger side of the engine. Seal was replaced and no more oil drips. Great Job!Thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. While we hope nothing else happens to you car, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
I LOVE THIS DEALERSHIP
by Judithsheldon on 08/30/2014updated 10/03/2014The employees at Webb Chevy are some of the most friendly and helpful that I have ever met at a car dealership. The service done on my vehicle done well and in a reasonable amount of time.Judith, thank you for taking the time to share your feedback. Each employee is a valued member of the team and we all strive to provide excellent service! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to seeing you again in the future. Thanks again! Jackie Webb | Sales Manager | jackie@webbchevy.com
lisa
by chevy_cobalt on 08/12/2014They got the work done in an hour even though they were very busy, I was on my lunch hour and had to get back to work.Thanks for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Thank you again and hopefully we get to see you again! Jackie Webb | Sales Manager | jackie@webbchevy.com
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Blazer
Thank you for your review! We're glad to have been of service and I'm happy to see you enjoyed our waiting area. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Jackie Webb | Sales Manager | jackie@webbchevy.com
by webbplainfield on 03/04/2016