Customer Reviews of Lexus of Orland
Review type:
Stressful process made easy
18,000 mile maintenance for my Lexus RX350
by Cynthia on 05/04/2019updated 05/13/2019From the time I entered the service area, the service team, led by Joe Pervazas, made me feel very welcome and interested in my car. Starting with resetting the time clock right when I told him it was off one hour. Then discussing the… recommended service procedures for my car at 18,000 miles. I opted to go ahead with realignment based on his advice and the fact that I just completed a trip from Key Largo, Fl to Palos Park this past Wednesday and knew we went over many potholes along the way. I enjoyed waiting in the lounge while service was completed. And then when I paid my bill, the receptionist asked if there was anything else she could help me with. That's when I brought up something I had brought up on two previous visits. When I bought my car in the fall of 2017, I was only given one key. I did not realize this until I came in for my first maintenance visit. Although I spoke to an administrator that time who said he would get back to me, nothing happened. Well, this time the issue was solved. There was a key in stock and it was programmed for my car. I really felt good that my concern was taken care of in a kind and efficient manner. Thank you.Cynthia, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We're very glad to hear that your experience with Joe and the rest of the team have been very positive. If there is anything else that we can do for you please don't hesitate to reach out. Kind regards, The Lexus of Orland Team
Customer review of Lexus of Orland Dealership and Service Dept.
by Perpetua on 05/12/2019I trust the service that I receive each time I come to Lexus of Orland. The customer service rep, Justin, was very friendly, efficient and comfortable to talk to.Thank you for leaving us your review, Perpetua. We're happy to hear that you were pleased with the service you received from Justin. If there is anything more that we can do please come back and see us again. Take care! Be well, The Lexus of Orland Team
Service visit of May 9, 2019
by Al on 05/10/2019same day made appointment and had the work done, while waiting.Thank you for leaving this excellent review, Al! We are pleased to know you had a pleasant visit to our service department. We hope to see you soon, take care! Be well, The Lexus of Orland Team
Oil change
by Carla on 05/02/2019updated 05/10/2019Very helpful!!Thank you, Carla. We are happy to know that our team was helpful. We look forward to seeing you again next time! Kind regards, The Lexus of Orland Team
Recall Issue - Service Department
by Karen on 05/02/2019updated 05/10/2019Everyone was courteous and helpful. Everyone seemed to pitch in and work as a team.Thank you for reviewing your service experience, Karen. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Kind regards, The Lexus of Orland Team
Nice job!
by Timothy on 05/02/2019updated 05/10/2019The service representative and quality of work!Timothy, thank you for leaving a fantastic review! We are truly dedicated to providing quality customer service in all areas of our dealership. If there's ever anything we can do for you, please come back and see us! Kind regards, The Lexus of Orland Team
Lexsus
by Rawan on 05/02/2019updated 05/10/2019Salesman was laid back and niceRawan, we are very happy to see that you had a positive experience with us. Take care and have a great day! Kind regards, The Lexus of Orland Team
Orland Lexus is the Best!
by Shari on 05/01/2019updated 05/08/2019I had a pleasant experience today. Everyone was so courteous, reasonable wait time, saved with coupons. Snacks/coffee available during wait. Clean environment, even offers shopping options. Pleasant atmosphere. Thank you!Shari - We appreciate you taking the time to write about your experience. We're thrilled to hear that you enjoyed your time with us. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Lexus of Orland Team
ES350 Air Bag Recall
by Janie on 05/07/2019The intake lady was very nice & helpful. It was also great to know you can get a text notifying you of the srvcs needed for your vehicle and you can approve/decline services right away. It was also great to have the boutique rep. Check on… you from tome to time.We appreciate your review, Janie! Thank you for letting us know how your experience was, and please always feel free to reach out if you need anything! Kind regards, The Lexus of Orland Team
Very satisfied!
by Gabriel on 04/25/2019updated 05/02/2019Everything was taken care of without a hassle.We're glad to hear that your service visit went so well, Gabriel. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Lexus of Orland for your vehicle needs. Best, The Lexus of Orland Team
Excellent Five stars
by Donna on 04/25/2019updated 05/02/2019Our salesman Sammie Scott was very helpful, knowledgeable about the vehicle and made sure we got the best deal possible on the vehicle we purchased. Lorenzo was also very helpful and extremely knowledgeable on the tech side. Manager Mike… was also a pleasure to work with.Donna, we are pleased to hear that you had an excellent experience with our team. Congratulations on your purchase! We would like to sincerely thank you for your business and encourage you to contact or visit us anytime with any questions that may arise. Best, The Lexus of Orland Team
Positive Experience
by Joan on 04/25/2019updated 05/02/2019Chris was informative, friendly and made the whole purchase process easy. Mike in finance was awesome, too.Thank you and congratulations on your purchase, Joan! We are happy to hear that Chris and Mike were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, The Lexus of Orland Team
Service
by Rachael on 05/01/2019It was easy to find a time to schedule a service before work. The service was quick and I was able to be productive in the service lounge.We appreciate your time to share us this review. We are pleased that our team was able to provide you a quick service experience. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Best, The Lexus of Orland Team
You can't go wrong with a Lexus!
by Karen on 04/24/2019updated 05/01/2019Bob V. and Chris were extremely helpful, patient, and trustworthy. The people are very friendly and listen to your needs, while staying in line with your budget.Thank you Karen for the kind words about Bob and Chris! We thank you for your business and look forward to your next visit! Best, The Lexus of Orland Team
Trustworthy Dealership
by Gail on 04/24/2019updated 05/01/2019People and service. Our family has been buying cars for years from Bob Vittorio. We trust him. He and Chris Merx delivered again finding the right car for me when I needed it. I appreciate their commitment to excellence.Great service
by Sabeen on 04/24/2019updated 05/01/2019I like the service definitely plus the ambience and the courteous and kind behaviour of over all staff . They always offer water, coffee or cookies ... that's really nice.Tires replacement
by Elaine on 04/24/2019updated 05/01/2019Completion time was on schedule Loaner carrecall repair
by Michelle on 04/24/2019updated 05/01/2019Kathleen was excellent. they had me out with loaner quickly and when I brought it back I was out quickly40,000 mile service
by Susan on 04/24/2019updated 05/01/2019Very accomodatingCustomer Number One
by Wilbert on 04/24/2019updated 05/01/2019Thorough and thoughtful service and attentionProfessional and courteous
by Pauline on 04/30/2019ease to get repairs madeThanks for the kind words, Pauline! We are pleased to know you had a pleasant visit to our service department. We hope to see you soon, take care! Best, The Lexus of Orland Team
As a premier Illinois Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Lexus of Orland online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Lexus of Orland a preferred dealer.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
George, it's great to know that Chris and our team at Lexus of Orland made your car buying experience smooth. We're here for any future questions or concerns you might have!
by Lexus of Orland on 09/08/2023