Customer Reviews of Lexus of Orland
Review type:
Stressful process made easy
Excelent service,
by Artur on 04/27/2019With purchasing rather expensive vehicle there is quite a bit of excitement and worry about various aspects. it is nice to have a little help with the process. I found it there- my seller. Very honest, informative and friendly person. More… importantly pressure free environment made me feel like I had stress-less and total control whether to buy or not select model/options. Keep up the good work , Thank youHi Artur and thank you so much for sharing your 5-star feedback with us! We're glad your purchase went so well and we look forward to being able to assist you again in the future. Best, The Lexus of Orland Team
Mileage maintenance
by Iwona on 04/27/2019Always a great pleasure to work with Tony. Professional, knowledgable, and trustedThank you very much for taking your time to leave us a great review, Iwona! We greatly appreciate the opportunity to work with you and earn your business. We’ll be sure to share your feedback with Tony and please let us know if we can ever help you in the future. Best, The Lexus of Orland Team
Ms
by Cheryl on 04/26/2019I liked the fact that my salesman and his manager worked with me to find a car that was both pleasing to me as well as keeping me in the price range with a car note affordable for me.Thank you very much for taking your time to leave us a great review, Cheryl! We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Best, The Lexus of Orland Team
Not happy with my service
by Donna on 04/25/2019I was disappointed when I came to pick up my car, usually it is inside and ready to go. This time when I came it was in the parking lot and when they brought it to me my floor mat, driver side, had a muddy foot print on it. Not the way I… brouymy car in. So the porter, who was very apologetic, took the mat to try and clean it. So I waited and finally got the mat back. Not happy with that experience.Donna, we're very sorry to hear that you are unhappy with your experience at our dealership. We would like to discuss this situation further with you. Please do not hesitate to contact us directly. We look forward to hearing from you. Sincerely, The Lexus of Orland Team
Professional
by Janine on 04/25/2019Everyone was welcoming and Tony thoroughly explained to me how everything worked on my car and made sure I knew how it worked before I left also my Salesman LG was very helpful as well.Thank you for your business and this review, Janine. Congratulations on your purchase! We are happy to hear Tony and LG were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, The Lexus of Orland Team
Quality Service Department
by John on 04/25/2019The service writer was pleasant and the service was completed in a timely manner. I turned down cabin air filter replacement because I thought $70.00 to for a filter was too costly. I can do it myself for lessThanks John for the outstanding review! We are very happy to hear that your service was completed in a timely manner. Please let us know if there's anything else we can do for you. Best, The Lexus of Orland Team
Setting the standard
by Ronald on 04/25/2019The Team verified what my appointment was for. Updated with issues or concerns found with a recommendation for repair.Thank you so much for your review, Ronald! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Best, The Lexus of Orland Team
Great service!
by Barbara on 04/25/2019The dealership offers courteous service and I was seen at the scheduled time of my appointment. My service rep was knowledgeable and expressed concern for my needs.Barbara, thank you for leaving us your feedback. We are happy to hear that you were pleased with the service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Best, The Lexus of Orland Team
5 Star
by Don on 04/25/2019Always feel welcomed and my service advisor Tony can't be beat, he's the best.Automotive Service
by Edward on 04/24/2019The quality of service, the waiting area, and the wait time.Great Service
by Felicia on 04/24/2019The staff, especially Morgan, is always helpful and professional.Excellent Service
by Louis on 04/24/2019Very professional and courteous.Mister
by James on 04/24/2019Quick in and out and always professionalEquipment Warrenty & Maintenance
by Edward on 04/24/2019After reasonable discussion the Management went out of its way to satisfy a customer compliant & concern. They worked to find an agreeable solution.Edmunds
by Richard on 04/24/2019Great service. My service adviser Joe is very helpful.Always a pleasant experience
by Joshua on 04/24/2019The courteous and professional staffLexus of Orland
by Richard on 04/24/2019Service rep was efficient and pleasant. Work was done as indicated.Happy to be a Lexus customer
by Christopher on 04/24/2019Staff was so nice. Every time I come there I received Excellent services.Great Dealership
by James on 04/24/2019The hospitality and professionalism.
As a premier Illinois Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Lexus of Orland online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Lexus of Orland a preferred dealer.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
George, it's great to know that Chris and our team at Lexus of Orland made your car buying experience smooth. We're here for any future questions or concerns you might have!
by Lexus of Orland on 09/08/2023