Customer Reviews of Lexus of Orland
Review type:
Stressful process made easy
Summer Service
by JRB on 08/04/2021I bought my certified Lexus sedan two years ago. The two year free routine service expired soon so I scheduled an appointment. Intake was well organized and I met with a service representative who was professional and thorough. He warned… that due to some unexpected work on earlier appointments that it might take several hours. I called my wife for a ride home. Later I received a call saying the front brakes needed replacing so I okayed that. After six years and 41,000 miles that’s good brake life. I received a call when my car was ready and paid through the service rep. Again, everything was explained thoroughly and my car was washed and the interior cleaned. This is a great dealership!Thank you for the great review! We strive to deliver a seamless and straightforward service experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Orland team. Drive safely, and please don't hesitate to reach out if there is anything more we can do for you in the future!
Unplanned Service
by Tabbys Chauffeur on 07/26/2021I had to be towed in due to a problem with the oil cooling systems and oil streaming out from underneath my car! No appointment obviously, they were wildly busy but Dave got my car assessed in about an hour and I was driving out in my… loaner 30 minutes later. Fantastic customer service.It's our pleasure to assist you! Thank you for supporting us by sharing this positive feedback. All of us at Lexus of Orland are glad to know that you're a satisfied customer.
Recall
by David on 03/10/2021updated 03/17/2021Fuel pump recall was taken care on very fast. A new car was given to me to drive and went I picked up my car the gas tanked filled. Great serviceDavid - thank you for trusting us to get the job done. We're grateful to have you as a Lexus of Orland customer!
Outstanding, prompt, informative service
by Patricia Sajewich on 03/03/2021Service details were thoroughly explained. Prompt and courteous personnel. Service people were very professional.Patricia - Thank you for this wonderful feedback! We appreciate you trusting us with your vehicle and look forward to your next visit with us.
Excellent Service
by AMoran on 01/07/2021Mark in service is an honest, personable and professional service advisor. I highly recommend he and this dealership in Orland Park.Thank you for posting about your 5-star experience with Mark. It was a pleasure to have your business at Lexus of Orland and we look forward to working with you the next time you bring your vehicle in for service!
Quality at its best
by Paul Moore on 11/18/2020Marks professionalism in the service department was second to none. Timely,courteous and informative. Lexus at its Best!Paul, thank you for the review! It was our pleasure to service your vehicle here at Lexus of Orland, and if you ever need anything else, don't hesitate to come back and see us again!
Always Exceptional Service!
by Yemi on 11/17/2020Every time I come to have my car serviced at this dealership I am floored by the exceptional work and customer service provided. I am near the end of my lease term and have been eyeing other brands, but every time I come here they make a… strong case for me to remain a customer. Anthony was wonderful, the facility in terms of waiting rooms is probably the best I’ve seen. Much appreciated for teams hard work and customer dedication.Thank you for taking the time to leave us a review! It is always a pleasure to work with you here at Lexus of Orland, and we will certainly let Anthony know that you appreciate his help. We look forward to your next visit!
The Place to Buy a Lexus
by drs1962 on 12/10/2019Lexus of Orland has the ideal personnel to make the experience of buying a luxury car enjoyable. The showroom is laid out beautifully, and everyone is greeted as they enter. Chris Merx was my sales rep, as he handled all of my questions… with great patience and knowledge of the product. He has excellent people skills and conducts the process of buying and selling seamlessly, smoothly. Overall, the staff operates at a high level, and does so with great courtesy and attention to detail. This dealership is also pleasant to visit for service stops and regular car washes, as there is a lovely café and adjoining spaces offering comfort and convenience, whether is watching big screen TV, getting work done on the computer, or getting complimentary goodies and drinks. This is a five-star experience.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! -The Lexus of Orland Team
SATISFIED
by Mike on 07/10/2019updated 07/17/2019My wife and I purchased from this dealership a little over a month ago. Chris was our sales rep and he really took care of us. His smile and warm interaction was not fake. We were able to get a lower interest rate than what we thought going… in. He answered all of our questions and the best thing of all, they provided us with an out the door price before we stepped foot in the dealership. MCGrath Lexus was unwilling to do this. We would buy here again with hesitation. Thanks Lexus of Orland and Chris. Oh Yeah, can not forget the finance person, she was great as well and did not try to pad the deal with useless add-ons. I feel bad that I forgot her name, but she was great to work with.Great Experience
by John on 05/17/2019updated 05/24/2019Everything. Chris is exceptional. He's friendly, knowledgeable, flexible in time and makes the experience great.Best place to get your car worked on!
by Kim on 05/12/2019updated 05/20/2019As always your service department excelled. I would never take my car anywhere else.Service
by Denise on 05/09/2019updated 05/16/2019John Bobowski was most accommodating on 4/30/19. He advised me several times as I waited to have my car services He let me know that I didn't need to replace the battery. The Tech: David cleaned the corrosion buildup on the battery. John is… an excellent Service Advisor. You are fortunate to have him as an employee.Orland Lexus THE BEST,
by Charles on 05/15/2019Courteous, professionalGreat place!
by Yvette on 05/15/2019The customer service was A plus, great customer service goes a long way with me. My car was ready in the time frame they said it would be and the associate working with me, kept me aware of what was going on. The customer waiting area was… very inviting and clean which made for a pleasant visit.Professional!
by Bianca on 05/08/2019updated 05/15/2019Extremely professional and friendly !! Everyone is knowledgeable and won’t try to give you the run around . I also like how they’re very attentive to the customers.Thank you for reviewing your service experience, Bianca. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Best, The Lexus of Orland Team
O
by Wendell on 05/15/2019Tony was a very knowledgeable consultant, he greeted me as soon as I came in. He explained the process and I was on my way with a loaner is less than 20 minutes.service
by Michael on 05/07/2019updated 05/14/2019prompt and courteousThank you for the excellent review, Michael! It is great to know that our team was able to provide you with courteous and prompt service. Please feel free to call or stop by if there is anything else we can do to help you. Kind regards, The Lexus of Orland Team
Pleasant experience
by Judy on 05/14/2019My Service Advisor, Tony, was very polite and knowledgeable. He also arranged my transpiration home. Also, this Lexus dealership makes wait-time more pleasant, since they offer a comfortable cafe area and boutique.Thank you Judy for the kind words about our Service Advisor Tony. We're glad to hear how he provides you with such excellent service! We look forward to working with you again! Kind regards, The Lexus of Orland Team
Great Service!!!
by Joehar on 05/13/2019I sincerely appreciate the efforts by Mr. Justin Sese to assist me. He was wonderful and professional. I was stuck in a predicament and he found a way to help me. I thank him for that. His professionalism has made me a loyal customer.Thank you Joehar for this awesome review! Happy to see and hear that your visit with Justin was excellent and we look forward to seeing you again! Kind regards, The Lexus of Orland Team
Service
by Lashawna on 05/05/2019updated 05/13/2019Fast serviceThanks for the review, Lashawna! We're happy that we were able to get you in and out at your convenience! We hope to work with you again in the future! Kind regards, The Lexus of Orland Team
Battery Replacement on Lexus GS F
by Flogyug on 05/04/2019updated 05/13/2019Fair cost for battery replacement among Lexus dealers.Thank you for your review. Don't hesitate to reach out if you ever need anything! Kind regards, The Lexus of Orland Team
As a premier Illinois Lexus dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Lexus of Orland online and offline customers enjoy vehicle specials every day. We offer Lexus service & parts, an online inventory, and outstanding financing options, making Lexus of Orland a preferred dealer.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
George, it's great to know that Chris and our team at Lexus of Orland made your car buying experience smooth. We're here for any future questions or concerns you might have!
by Lexus of Orland on 09/08/2023