Auffenberg Ford O'Fallon

by Michael on 10/09/2023

Sales agent Cody was excellent. He filled in for my agent of record, Andrew when Andrew was out. My experience was easy and fast. I have only on negative comment, on the order itself, not for the agent. When I ordered, I was explicit that I wanted quad exhaust on my Mustang. It did not have the quad exhaust. Also wanted FULL ELECTRIC front seats. The seat back is not electric. Other than those two items, a great sales experience. It is a great automobile. I love it more that the Chevy Camaro 2SST I owned four years ago. The mustang drives smoother and has a better driving experience for those wanting a 60's experience.

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by Anna Cornelison on 08/23/2023

It had been 17 years since we had bought a new car so the process had change somewhat but we found it to be much easier. We were "assigned" 1 salesman but were handed off to another, Phil Stewart, because the 1st was too busy. Phil was fantastic! The only down side about the experience is there was some sort of swirl on the back passenger door. We left the car with them for a week (while we were on vacation), but when we came to pick it up, it was still there. Manager Jack Flowers got involved and made sure it was taken care of by the next day.

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by Disabeled vet on 06/21/2023

I was sold a mustang with no mufflers no antenna no headrests faulty breaks and transmission the bumper was ziptied on. It had aftermarket products causing performance issues and the list goes on. On top of that they damaged my stereo an a family heirloom an haven't made any real attempt to resolve this as more problems keep coming up the service is horrible the sales team are crooked and the managers don't care an Mr auffenberg hides behind them!!!!!!!!

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by Jenny S on 07/02/2022

Last update: Emailed the GM so I got a call back from Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than 30 minutes to diagnose the Flex needed freon and now I have ac, so the appointment to fix it was a crock and if a mechanic really looked at it, he needs fired. The only offer from Auffenberg was to return the vehicle and get the trade in value for my car. That's not acceptable considering I am a single parent and have a 60 mile commute daily for work. I cannot be without a car. Update 3: Got my car back and the ac is not fixed! But Vince sure did ask me to change this review. Now it's going to my mechanic so it will actually be fixed. Suprise, suprise, I emailed and called Vince and have not heard back. Update 2: today at noon was the apt to get the ac fixed. I had to reach out to confirm if it was done at 430 as I got no call. No shock that it took an hour to get return contact and be told the vehicle wasnt ready. Update, had to call my salesman back after over 6 hours and a pointless trip I was told the apt for it getting fixed is a week away. But he cant tell me where it's being worked on. I'm supposed to show up, hand over my keys and just believe they are going to have it fixed correctly?!? I'm supposed to drive with no ac for over a week in 95+ temps, which means to take my son anywhere I will have to rent or borrow a vehicle. No questions answered, no getting me a vehicle to drive for a week that has ac. This problem should have been fixed before the vehicle was put out for sale. A manager agreed to a rental after me arguing for one, but failed to mention I had to be in before 6 to get it. So I got the rental on Thursday, not the 7 seat vehicle the manager told me that I would get, but at least it has ac. It is filthy and almost on E. At this point I am not surprised at another false statement. After a previous horrible experience I saw the new management and decided to give Auffenberg another shot. Let the sales rep know I was very cautious and explained about last experience. Huge mistake!! Never again will I even consider Auffenberg and I will warn anyone I know car shopping to avoid them as well! Bought a car Saturday and verified it had been thoroughly checked in the shop prior to being put on the lot. Big fat lie! The air conditioning went out less than 48 hours later. I left a message Monday evening with the shop and didnt hear back. On Tuesday I called my salesman since the shop told me only he could get the ac fixed at no charge to me. He said to come in today and it will be fixed. He knew I was having to leave work, since I told him. Got to the dealership, he sat in it for 30 seconds and agreed it was out. Lie #2, now he needs to make an appointment for me to get it fixed. Best he can probably do is a week out. Been over an hour and still no appointment call or email. Guess I am paying for this myself since I cant have my son in a car with no air and temps this high. I guess he thought wasting my time today and costing me money was funny. There's no other reason to do it when he could have told me about the appointment needing to be made over the phone and saved my time and money!!! Word of advise run as fast as you can away from auffenberg!!! I email the GM and owner, no responses.

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by mjmclodi on 10/16/2016

We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, and helped entertain our boys while we worked out all the paperwork with Shaun in finance. Shaun explained everything thoroughly and creatively worked out an affordable method for the extended warranty. All while salesman Dave popped popcorn for our boys and even gave them each a few quarters for being good while waiting. You won't be disappointed with the service you receive from Auffenburg Ford North!

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by Wayne_K on 09/06/2016

Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left messages and called back the following Monday when they opened and got through to my salesman, Jerry Schaefer. He hadn't called me back, I had to call him. He said he'd look into it. 4 hours later, I called back for an update. Again, I had to call, no call from them. He said I could come in on Tuesday and have a new key made. This happened without a hitch, new key made, they covered the cost, just cost me 3 hours of my afternoon/ evening. Fast forward 5 days (so 8 days after I bought the truck) and it dies doing 70 down the highway. My family of 5 stuck on the highway, truck will not start. I had it towed to the local ford dealership to where I was (Cuba, MO) to be looked at. I called Jerry again, leaving a message. Do you think he called me back on Tuesday (Monday was Labor Day)? Nope, I had to call him. He said without them looking at it in their service center, he didn't think there was much he could do, but that he'd call me back. Never got a call, and I've left several messages. I've talked to his boss, he says because I didn't buy the warranty, they couldn't do anything. The kicker is what was wrong with the truck. The body control module was loose, unclasped, causing the truck to stop running and not start. You'd think that they would inspect their vehicles before they sell them. How could something so important be left as this was? I guess with auffenberg you have to buy the warranty to protect yourself from their negligence. I will never go back to this dealership. It's the worst post-sale service I've ever gotten.

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by jn1025 on 04/25/2015

My wife and I recently visited Auffenberg Ford and Erik Schroen was our salesperson. He was a huge help and very knowledgeable. We will definitely be coming back! Five stars for Auffenberg and Erik!!!

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by Stang50 on 04/01/2015

I drove past several closer Ford dealerships all the way to Auffenberg for a reason. I got prompt courteous service from Vicki. I got a new Mustang GT convertible for a great price and couldn't be happier. Thanks Vicki

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by cargone on 03/04/2015

Seen a truck online from Auffenberg and emailed them to set up an appointment, came in a couple days later and started test driving it once they had to jump start and put fuel up the truck only to find out someone had come in during the morning and had signed paperwork to buy it. They didn't care to inform me before test driving that I wouldn't have the opportunity to buy it or even in the 20 minutes it took to get it started. Would not recommend buying from here as that is bad business on their part.

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by kmorgason14 on 02/06/2015

Ryan Beyer and Auffenberg were fantastic. It was a great deal and everything went so easy. I will recommend this place to everyone.

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by WhoDatLou on 01/23/2015

Just want to say our salesman Jermaine was outstanding. He went above and beyond in explaining every step of the process from start to finish. He got us a great deal and I will definitely be requesting everyone I know to him. Thanks for the great experience on my first car Jermaine

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by Tiffany_cooper on 01/15/2015

I appreciate everything Nathan Koch did to get us into the 2012 kia soul this week. Our family really needed a new one and have had plenty of bad luck with our vehicles up to this point. Riding nice so far. Thank you again.

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by wowza1 on 01/04/2015

I had a pleasant experience and found Dustin Baron and Nate Koch extremely accommodating. I will easily recommend your dealership to all. I found the take-home test drive very helpful. My only criticism would be that the cars I wanted to see were somewhat difficult for the salesperson to locate, and on one occasion, I had to return to the dealership after the car was located the next day. Also, the second "key" to the car I eventually purchased could not be located, which may lead to another trip to the dealership on Monday, hopefully not.

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by SteveandMonica on 01/02/2015

We have never dealt with a large dealership before and were surprised at the customer service. Vicki, Randall, Anthony and everyone was very warm and helpful. We will be back and will send our friends and family to Vicki. We have already told a friend to see Vicki. They are interested in the vehicle that we traded on our 2014 F150 XLT. Thank you for surprising us and we will be back.

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by melissa69 on 12/31/2014

TJ Chilton is awesome! He made the process very stress free & easy to understand. I highly recommend him to anyone wanting to purchase a car.

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by jmjack1 on 12/31/2014

This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google.

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by MustangMan88 on 12/24/2014

Vicki Robison my sales person was once again outstanding. Vicki and Aaron Paton were extremely helpful in helping me order my 2015 Competition Orange Mustang GT Premium. I was called immediately when the car was on it's way and the folks at Auffenberg Ford North lead by Vicki Robison kept a close watch on her for over a week until I could get there to pick her up. Auffenberg Ford North in O'Fallon Illinois in my opinion is the best dealership I've dealt with. I'm 52 years old and I've been buying cars from them since 2000. I spent over 28 years in the military moving all over the US and no other dealership has made me fell as important as the folks at Auffenberg Ford North. Vicki Robison my sales person, Anthony Brinker my Finance guy are the absolute best. Like I said, I've been dealing with Auffenberg Ford North since 2000 and I can say top to bottom they are without question the best. Whether it's sales, service, parts or whatever you need this dealership will make sure you are taken care of right everytime.

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by rxdrj8409 on 12/16/2014

I had an awesome experience at Auffenberg with Ken Carril and am more than satisfied with my experience! I am a returning customer and will definitely come back! I love my new truck!

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by BSS68 on 12/10/2014

Left the dealership feeling good about the deal, how we were treated & the overall experience. Vicki was knowledgeable & very pleasant to deal with.

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by largenta on 12/02/2014

The dealership was very engaged and willing to deal. Rob was very kind and made the process very simple. I would buy a car from him again.

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by redvan on 12/01/2014

My saleswoman, Vicki Robison, was very helpful with helping my husband and I find a vehicle that met our needs. She is very good at what she does. Thank you so much for taking the time to help us.

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