Auffenberg Ford O'Fallon
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Dealership Sales Review
sales Rating
Doing Bad Business
Written byon 03/04/2015
Seen a truck online from Auffenberg and emailed them to set up an appointment, came in a couple days later and started test driving it once they had to jump start and put fuel up the truck only to find out someone had come in during the morning and had signed paperwork to buy it. They didn't care to inform me before test driving that I wouldn't have the opportunity to buy it or even in the 20 minutes it took to get it started. Would not recommend buying from here as that is bad business on their part.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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edurdel on 03/10/2015
Dealer Response
We had a communication break on our endunintentionally causing a situation was that confusing inconvenient for youwe understand that and we take full responsibility. Please accept our apology. Our General Manager, Jeff Haynes is available to discuss this further with you. Feel free to call him directly at (618) 624-2277, ext. 1208. Thank you for your feedback and we hope to hear from you.
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