Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
caring KIA
by Gale on 07/03/2023attentive, caring staffThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service experience
by Matt on 06/30/2023Great staff, friendly, helpful and took care of my concerns quickly. Really appreciated the excellent service by Service Manager John and his team!Matt, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, staff and location
by Jennifer on 06/30/2023Friendly and knowledgeable service. Communicates updates and options clearly. Great waiting room.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John Obacz
by Jenna on 06/27/2023Richard Obacz was so helpful and amazing.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
EV6
by Brian on 06/24/2023Jim sales rep spent an entire day with us going over the options and details of the EV6Hello Brian! It is great to hear about your recent service experience. I will certainly pass on your feedback to Jim as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you!
by Karen on 06/20/2023updated 06/26/2023Pleasant and checked what needed to be checkedThank you for this amazing review, Karen! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New Car!
by JS on 06/19/2023Ramiro was quick to respond on my initial contact to your dealership and he kept me informed on the progress of my vehicle's arrival. Appreciate the communication for sure. Upon meeting him while picking up my vehicle, he was friendly and… helpful.Thanks for your outstanding review! I'm very happy to hear that Ramiro was of such helpful and friendly to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2020 Kia Soul Service
by Alan on 06/12/2023The service was professional and prompt.Alan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Cory on 06/13/2023Advisor was great, dealership was clean, service was on time, waiting area was perfect to get some work done.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff
by Terrell on 06/10/2023Accommodating and customer focused. I’m always greeted with prompt acknowledgment! John and Staff always take the time to give me a detail report of what’s happening with my vehicleThanks for the feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience.
by Jennifer on 06/10/2023I was told it was going to take a bit of extra time from what they originally estimated. Came to give me an update as they were getting close to done. Washed and vacuumed the car as well.Jennifer, We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
KIA of North Aurora
by James on 06/02/2023pleasant people to deal with.Thank you for reaching out, James! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia North Aurora oil change and service
by Anthony on 05/31/2023Service was quick and well-explained. Everyone was friendly.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always Great Service
by Anthony on 05/28/2023The team there is always so kind and courteous - we won't go anywhere else.Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great, consistent service dept!
by Barbara on 05/27/2023Friendly reliable serviceThanks for your perfect review, Barbara! We're glad to hear that our team was friendly and reliable service! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Maintenance work
by Shalene on 05/27/2023Everyone was so nice!Shalene, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service experience at Gerald Kia in North Aurora
by Randy on 05/16/2023Service Advisor meets you upon arrival and inquire how can they help. Advisor listens to what your car needs and prepares document. They then walk you to door for service lounge that has amenities. Advisor gives you a time frame when… your car will be completed. All of my vehicles services have been performed right and completed in the time frame mentioned to me.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome service experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service Team
by Yvette on 05/16/2023Overall service and the fast turnaround!Hi Yvette and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by James on 05/13/2023Service was complete and timely, with personnel very friendly and accomodating.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appt
by Mark on 05/09/2023Service Dept staff was friendly and helpfulThank you for this amazing review, Mark! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Steve Shrader
by Stephen on 05/01/2023Fast, easy. Price for work stated upfront.Stephen, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Gerald Kia of North Aurora satisfied. We are very appreciative of your 5-star review. We appreciate you trusting us with your car-buying needs and we hope you enjoy your new vehicle! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025