Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Great Place to do Business
by Keith on 01/10/2024Always professional and courteousKeith, we are pleased to hear that you had an excellent experience with the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Perfect!
by Rayanne on 01/10/2024In on time, answered questions, offered additional services, got my work completed quickly, cleaned my car! Kind, friendly and efficient. What more could I ask for?Rayanne, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Service from Gerald Kia in North Aurora
by Tom on 01/07/2024The staff are always courteous, and many go out of their way to greet me on arrival. I was impressed at their speed and ability to respond to an unexpected engine problem with my car. We did not have an appointment, but when we called to… describe the problem, the service staff was reassuring and helped us arrange towing and had the car fixed within twenty-four hours. Very impressive!Solid Service Department
by Linda on 01/06/2024Service dept did a very quick turnaround on our repair, completed it to our satisfaction, and washed the car to boot!Great service
by Susan on 01/03/2024Friendly staff and great customer service! I came in needing a front license plate bracket and they were so kind and understanding of my situation. I definitely will recommend this company and use them again.Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Experience
by Rosa on 12/27/2023Although I live closer to Naperville, Kia in North Aurora DOES IT RIGHT !!!!! From the moment I walk in is a welcoming and professional ambiance from the North Aurora Kia family. My advisor Rich, was absolutely amazing. Welcoming , honest,… transparent, knowledgeable and consistently kept me up to date with my services , while assuring my comfort in the overall process . I always know I’m in good and honest hands from the moment I arrive and until my departure. Although we are all busy busy with very busy lives , justice would not be served unless I was able to spare even 5 minutes to show my appreciation of what excellent service looks and feels like . Thank you for making what seems a less than excited tasks , be a pleasurable experience and one of my favorite errands to be completed.Thank you so much for taking the time to share your feedback with us, Rosa! We work hard to make sure our guests have an excellent experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome experience
by Thomas on 12/17/2023All employees were awesome! We were treated like family, they explained everything from what was needed and what will be needed in the future. All costs were given and helped us understand what was covered under the warranty. Very… comfortable waiting area and great snacks!Thank you for visiting our service department and for leaving the kind words, Thomas. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Maintenance
by Brian on 12/11/2023We were treated very well last year when we purchased our Kia. We bring our car in for oil changes and they are very nice. They make sure we know what is needed. They treat you very well.Brian, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 years and 250,000 miles is possible with Gerald Kia Service
by Alan on 12/10/2023It was professional I took some business paperwork to do while the service was in progress I was able to book future service for my car at the time and weekday that suits meThanks for giving us the opportunity to service your vehicle, Alan. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Survey
by Angela on 12/09/2023I didn’t wait as long as usualHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change
by James on 12/08/2023Short wait timeWe appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great service department
by ggelfer3 on 12/08/2023I trust the folks at Gerald to take care of my Sportage. They never do repairs that aren't needed and my car always comes back cleanThank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service and staff at Gerald Kia
by Alex on 12/06/2023Friendly staff and set great expectations on when the service will be complete. Clean sitting area with plenty of snacks and drinks to hold us over. Staff was very communicative throughout each step which I greatly appreciated.Thank you for the kind words, Alex. I'm completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Gerald Kia of North Aurora, we value our customers and I look forward to seeing you down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Jenny on 12/05/2023Gerald Kia of North Aurora has professional and friendly staff, timely maintenance, the waiting area is clean and comfortable, and my vehicle was given back much cleaner than how it arrived to them.Hi Jenny, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Customer Experience
by Kelly on 12/05/2023Thomas was very polite and explained everything to me. Made my experience at the dealership easy.Thank you for your outstanding rating about our service department, Kelly. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department
by Chris on 12/04/2023Drew the service tech was great. He gave me an overview of the work and an accurate timeline. The waiting room was clean and had WiFi so I could work while I waited. The complementary car wash was a really nice touch.Thank you for visiting our service department and for leaving the kind words, Chris. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Robert on 12/03/2023Associates were kind and knowledgeable and spoke highly of the vehiclesRobert, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tom and Richard are awesome
by Molly on 12/01/2023How fast and how well informed Tom and Richard did greatHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Usual quick, courteous service
by Joyce on 12/01/2023Quick service, options and charges well explainedJoyce, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Adonis on 11/26/2023They were fast and efficientWe cannot thank you enough for this glowing review of our service center, Adonis! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff and service
by Lindsey on 11/20/2023The staff I worked with was very friendly and helped me answer all of my questions, couldn't have asked for better!Lindsey, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025