Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Gerald Kia, Aurora, IL
by Margaret on 11/17/2023Your service department was excellent … Richard was courteous, knowledgeable and conscious of my time. They were on time, and clean and neat.Your kind words and fantastic review are greatly appreciated, Margaret! I am elated to hear that our team was able to provide you with the great service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome dealership
by James on 11/16/2023Great staff Richard answered all my and concerns awesome environment to be inJames, thank you for taking the time to write this review. Our highest priority is satisfying our guests and I am delighted to know that Richard made sure your concern was addressed properly. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tires and brakes
by Nathan on 11/13/2023Serviced my car in a timely manner; friendly and courteous staffThank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again, Nathan! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil and tire rotation
by John on 11/11/2023Friendly and kindYour great feedback truly made our day, John! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service visit to Gerald Kia of North Aurora
by SJ on 11/07/2023The service staff was very courteous and kept me informed about updates on work. He was very helpful.Thank you for leaving us this great review, SJ! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great oil change experience
by Joseph on 11/04/2023Everyone was extremely friendly and helpful. The car was washed and vacuumed in addition to the oil change and tire rotation service requested.Joseph, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your ree car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Professional Service
by Cindy on 11/04/2023All of the staff were amazingly welcoming and I was given a thorough rundown of the inspections on my car.Cindy, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Kia of North Aurora provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Eduardo on 10/29/2023Everyone was really nice and friendlyWe appreciate you for letting others know about your experience, Eduardo! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Driver window problem
by Rosemarie on 10/28/2023The work was completed on time at the price quotedHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department and personnel
by Ed on 10/22/2023Treated respectively by personnel at the service center. Have been bringing my wife's Soul here to be serviced since we bought it Dec. 2015. If I wasn't happy with the service, would I keep coming back for 8 years? John Kainz, the service… manager, made me feel comfortable the first time I met him. Whenever they had suggested something, never felt as if I was being strong armed into something. When the time comes will return for another Kia.Ed, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald kia experience
by Randy on 10/22/2023Gerald kia in North Aurora has a facility that looks nice and clean appearance for the customers. The facility is customer friendly with amenities. Staff was very friendly and helpful for customer satisfaction. Gerald kia has a good… selection for customers needs and wants.We appreciate your marvelous feedback, Randy. It's our commitment to ensure quality customer care by providing nice and clean facilities as well as friendly and helpful service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New car
by Kay on 10/22/2023Sales person wes so niceThank you for this amazing review! We really appreciate your business, Kay. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fast service
by Jennifer on 10/22/2023Service was fast.Jennifer, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very informative
by Herman on 10/19/2023Friendly staffThanks for your perfect review, Herman! We're glad to hear that our team was friendly! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Unexpected great service.
by Jimmy on 10/18/2023I liked that despite being a walk up appointment they where able to service my vehicle in a reasonable amount of time and still give me excellent service.Jimmy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Did what they said they'd do
by David on 10/17/2023Service is important, and along with doing accurate work, communication and respecting my time by keeping to the promised timeframe is important to me. These guys provide that.Thank you so much, David, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Car 15000 mile service
by Brian on 10/15/2023Rich was very helpful. He explained everything that had to be done with the car. Very polite.Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always a great place
by Eric on 10/11/2023Always friendly, knowledgeable and courteous staff.Eric, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I wouldn't go anywhere else.
by Barbara on 10/06/2023Honest and efficient service.Barbara, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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by Richard on 10/04/2023Friendly peopleThank you so much for the wonderful compliments! We look forward to seeing you again whether for routine service or car purchase. Thanks again, Richard! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Under promise and over deliver
by Jose on 10/04/2023The representative attempted being transparent regarding the wait time, and then delivered the vehicle much faster than expected.We appreciate you for letting others know about your experience, Jose! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025