Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
Gerald Kia North Aurora oil change and service
by Anthony on 05/31/2023Service was quick and well-explained. Everyone was friendly.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always Great Service
by Anthony on 05/28/2023The team there is always so kind and courteous - we won't go anywhere else.Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great, consistent service dept!
by Barbara on 05/27/2023Friendly reliable serviceThanks for your perfect review, Barbara! We're glad to hear that our team was friendly and reliable service! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Maintenance work
by Shalene on 05/27/2023Everyone was so nice!Shalene, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service experience at Gerald Kia in North Aurora
by Randy on 05/16/2023Service Advisor meets you upon arrival and inquire how can they help. Advisor listens to what your car needs and prepares document. They then walk you to door for service lounge that has amenities. Advisor gives you a time frame when… your car will be completed. All of my vehicles services have been performed right and completed in the time frame mentioned to me.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome service experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service Team
by Yvette on 05/16/2023Overall service and the fast turnaround!Hi Yvette and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by James on 05/13/2023Service was complete and timely, with personnel very friendly and accomodating.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appt
by Mark on 05/09/2023Service Dept staff was friendly and helpfulThank you for this amazing review, Mark! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Steve Shrader
by Stephen on 05/01/2023Fast, easy. Price for work stated upfront.Stephen, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Gerald Kia of North Aurora satisfied. We are very appreciative of your 5-star review. We appreciate you trusting us with your car-buying needs and we hope you enjoy your new vehicle! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service!
by Therese on 05/01/2023As always the Kia service personnel are very professional and trustworthy. They explain anything I may need fixed and only recommend maintenance as needed. I never feel as though I am being pressured into doing anything.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Worth the drive
by MJP on 04/28/2023Starting with the inside sales coordinator on the phone through our sales associate and finance manager, everyone we dealt with was great.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia 2019 NIRO
by Robert on 04/26/2023Great customer service, went above and beyond to help meRobert, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know we went above and beyond to help you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great people
by Holly on 04/24/2023Everyone has been so nice - on both the sales side when I purchased my car & recently when I brought it in for oil change & tire rotation. No pressure - at all - to try to get me to add on a bunch of services I didn’t need. They were… upfront on time & price & no surprises when they finished!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience
by Carol on 04/22/2023Appointment on time - quoted finish time accurateCarol, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
No Title
by Jose on 04/03/2023Asen el trabajo rápido y te atienden muy bien,,¡Gracias por dejarnos esta excelente evaluacion! Nos agrada saber que fuimos de gran ayuda durante su reciente visita con nosotros. Esperamos verlo en un cercano futuro ¡Cuídese! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
1st service
by Jack on 04/03/2023Everything went smoothly and didn’t take super long.I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Center
by Anthony on 04/01/2023professional service all aroundAnthony, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Kia of North Aurora provided you with the professional and excellent service that you deserve! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service department staff
by Cindy on 03/29/2023The staff in the service department were absolutely wonderful. They provided details about my service and informed me about the shuttle service that is offered during weekdays. It was a great experience all around.Cindy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
SERVICE
by Kenneth on 03/27/2023quick service, they washed the carKenneth, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Wonderful service department
by Richard on 03/26/2023I was informed of progress along the way and things explained to me. Was greeted nicely by my service rep.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful service experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, helpful technicians
by Lynette on 03/20/2023When I need help they are there. A few months ago the check tire light came on in my car. I few weeks before my daughter had a tire blow out on a local highway and I did not want to be stranded with a car that had no spare tire. Like she… was. I called the local KIA dealer around 4:00 PM and was told we can look at it tomorrow. John from the service department said bring it in and I'll look at it tonight. I got there 15 minutes before the service department closed. John looked at my car that day and made sure everything was OK. I'm grateful that I can bring my car in on a Saturday and have my car worked on so I don't have to take off of work.Lynette, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025