Gerald Kia of North Aurora
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Dealership Service Review
service Rating
Great service, helpful technicians
Written byon 03/20/2023
When I need help they are there. A few months ago the check tire light came on in my car. I few weeks before my daughter had a tire blow out on a local highway and I did not want to be stranded with a car that had no spare tire. Like she was. I called the local KIA dealer around 4:00 PM and was told we can look at it tomorrow. John from the service department said bring it in and I'll look at it tonight. I got there 15 minutes before the service department closed. John looked at my car that day and made sure everything was OK. I'm grateful that I can bring my car in on a Saturday and have my car worked on so I don't have to take off of work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 03/22/2023
Dealer Response
Lynette, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers.
Sincerely,
Chuck Settles
General Manager
Gerald Kia of North Aurora
csettles@geraldauto.com
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