Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
My Experience
by Jeff on 07/31/2023Clean, professional, courteous employees, and fair pricing. Not sure what else you could ask for!To say thank you is not enough, Jeff! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Appointment
by Jennifer on 07/29/2023I was able to drop off and pick up with no problems. Staff was very friendlyHi Jennifer, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great place to buy a car and get service!
by Meredith on 07/23/2023All the staff were very friendly! Quick service and good results!Thank you for reaching out Meredith! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very good service
by Alanvarghese on 07/21/2023Ramiro was very knowledgeable. Though I had done some research on my end he was able to explain each and every feature of the car and helped me understand the finance optionsWe love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Kia of North Aurora was able to provide you with a very good experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Attentive Service
by Heather on 07/16/2023I was helped immediately, everything was explained to me, and all my questions were answered.Heather, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Jose on 07/13/2023Andrew, service advisor went above and beyondJose, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Andrew went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service!
by Kimberly on 07/08/2023The people in the service department were very courteous and polite and they completed the work on my car quickly. They also took the time to explain what was done and the results of all inspections.Kimberly, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always Professional
by Raymond on 07/05/2023They do a great job!Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Ivonne on 07/05/2023Everyone very nice and informativeIvonne, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
caring KIA
by Gale on 07/03/2023attentive, caring staffThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service experience
by Matt on 06/30/2023Great staff, friendly, helpful and took care of my concerns quickly. Really appreciated the excellent service by Service Manager John and his team!Matt, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service, staff and location
by Jennifer on 06/30/2023Friendly and knowledgeable service. Communicates updates and options clearly. Great waiting room.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John Obacz
by Jenna on 06/27/2023Richard Obacz was so helpful and amazing.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
EV6
by Brian on 06/24/2023Jim sales rep spent an entire day with us going over the options and details of the EV6Hello Brian! It is great to hear about your recent service experience. I will certainly pass on your feedback to Jim as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you!
by Karen on 06/20/2023updated 06/26/2023Pleasant and checked what needed to be checkedThank you for this amazing review, Karen! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New Car!
by JS on 06/19/2023Ramiro was quick to respond on my initial contact to your dealership and he kept me informed on the progress of my vehicle's arrival. Appreciate the communication for sure. Upon meeting him while picking up my vehicle, he was friendly and… helpful.Thanks for your outstanding review! I'm very happy to hear that Ramiro was of such helpful and friendly to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2020 Kia Soul Service
by Alan on 06/12/2023The service was professional and prompt.Alan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Cory on 06/13/2023Advisor was great, dealership was clean, service was on time, waiting area was perfect to get some work done.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff
by Terrell on 06/10/2023Accommodating and customer focused. I’m always greeted with prompt acknowledgment! John and Staff always take the time to give me a detail report of what’s happening with my vehicleThanks for the feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great experience.
by Jennifer on 06/10/2023I was told it was going to take a bit of extra time from what they originally estimated. Came to give me an update as they were getting close to done. Washed and vacuumed the car as well.Jennifer, We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
KIA of North Aurora
by James on 06/02/2023pleasant people to deal with.Thank you for reaching out, James! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025