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Customer Reviews of Gerald Kia of North Aurora

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1229 reviews
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  • My Experience

    5 out of 5 starsby Jeff on 07/31/2023

    Clean, professional, courteous employees, and fair pricing. Not sure what else you could ask for!
    • To say thank you is not enough, Jeff! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Gerald Kia of North Aurora again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 08/03/2023

  • Appointment

    5 out of 5 starsby Jennifer on 07/29/2023

    I was able to drop off and pick up with no problems. Staff was very friendly
    • Hi Jennifer, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 08/01/2023

  • Great place to buy a car and get service!

    5 out of 5 starsby Meredith on 07/23/2023

    All the staff were very friendly! Quick service and good results!
    • Thank you for reaching out Meredith! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/26/2023

  • Very good service

    5 out of 5 starsby Alanvarghese on 07/21/2023

    Ramiro was very knowledgeable. Though I had done some research on my end he was able to explain each and every feature of the car and helped me understand the finance options
    • We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Kia of North Aurora was able to provide you with a very good experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/26/2023

  • Attentive Service

    5 out of 5 starsby Heather on 07/16/2023

    I was helped immediately, everything was explained to me, and all my questions were answered.
    • Heather, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/19/2023

  • Service

    5 out of 5 starsby Jose on 07/13/2023

    Andrew, service advisor went above and beyond
    • Jose, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Andrew went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/15/2023

  • Great service!

    5 out of 5 starsby Kimberly on 07/08/2023

    The people in the service department were very courteous and polite and they completed the work on my car quickly. They also took the time to explain what was done and the results of all inspections.
    • Kimberly, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/11/2023

  • Always Professional

    5 out of 5 starsby Raymond on 07/05/2023

    They do a great job!
    • Thank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/07/2023

  • Great service

    5 out of 5 starsby Ivonne on 07/05/2023

    Everyone very nice and informative
    • Ivonne, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/07/2023

  • caring KIA

    5 out of 5 starsby Gale on 07/03/2023

    attentive, caring staff
    • Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/06/2023

  • Great service experience

    5 out of 5 starsby Matt on 06/30/2023

    Great staff, friendly, helpful and took care of my concerns quickly. Really appreciated the excellent service by Service Manager John and his team!
    • Matt, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/04/2023

  • Great service, staff and location

    5 out of 5 starsby Jennifer on 06/30/2023

    Friendly and knowledgeable service. Communicates updates and options clearly. Great waiting room.
    • Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 07/04/2023

  • John Obacz

    5 out of 5 starsby Jenna on 06/27/2023

    Richard Obacz was so helpful and amazing.
    • Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/29/2023

  • EV6

    5 out of 5 starsby Brian on 06/24/2023

    Jim sales rep spent an entire day with us going over the options and details of the EV6
    • Hello Brian! It is great to hear about your recent service experience. I will certainly pass on your feedback to Jim as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/27/2023

  • Thank you!

    5 out of 5 starsby Karen on 06/20/2023
    updated 06/26/2023

    Pleasant and checked what needed to be checked
    • Thank you for this amazing review, Karen! I really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/26/2023

  • New Car!

    5 out of 5 starsby JS on 06/19/2023

    Ramiro was quick to respond on my initial contact to your dealership and he kept me informed on the progress of my vehicle's arrival. Appreciate the communication for sure. Upon meeting him while picking up my vehicle, he was friendly and helpful.
    • Thanks for your outstanding review! I'm very happy to hear that Ramiro was of such helpful and friendly to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/22/2023

  • 2020 Kia Soul Service

    5 out of 5 starsby Alan on 06/12/2023

    The service was professional and prompt.
    • Alan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/16/2023

  • Great Service

    5 out of 5 starsby Cory on 06/13/2023

    Advisor was great, dealership was clean, service was on time, waiting area was perfect to get some work done.
    • Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/15/2023

  • Great staff

    5 out of 5 starsby Terrell on 06/10/2023

    Accommodating and customer focused. I’m always greeted with prompt acknowledgment! John and Staff always take the time to give me a detail report of what’s happening with my vehicle
    • Thanks for the feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/13/2023

  • Great experience.

    5 out of 5 starsby Jennifer on 06/10/2023

    I was told it was going to take a bit of extra time from what they originally estimated. Came to give me an update as they were getting close to done. Washed and vacuumed the car as well.
    • Jennifer, We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/13/2023

  • KIA of North Aurora

    5 out of 5 starsby James on 06/02/2023

    pleasant people to deal with.
    • Thank you for reaching out, James! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com

      by Gerald Kia of North Aurora on 06/03/2023


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