Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
2016 Kia Optima
by Angelyn on 09/30/2023The mechanics were very kind and advised me on what type of oil to use in my car.Angelyn, I appreciate your kind words about our service team. Thank you for choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2018 stinger
by Jeffery on 09/28/2023Service was done on time. Very knowledgeable and friendly service coordinatorThank you for reaching out Jeffery! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Advisor at check in.
by James on 09/27/2023The service advisor , Richard Olsen was friendly, informative, and thorough with his explanations. Addi he taught me the nuisances of the power locks on my vehicle. Richard overall gets an A+ from me.James, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Satisfied with Service
by Brooke on 09/24/2023Service Department was kind professional and understanding.Brooke, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2024 Telluride
by Tamara on 09/22/2023Everyone is very helpful and very accommodating with what ever you need help with. They take time to explain everything. Thanks Sam for helping with buying my 2024 Telluride.Thank you for this review, Tamara. We really appreciate you leaving us your input. We are very pleased to hear that San could make your car shopping experience so pleasurable and stress free. I am glad to hear you are loving your new Telluride. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department
by Kurt on 09/21/2023You have a great service staff. They got me in and out quickly. Explain everything being done and the wait. They made sure I was comfortable. Got my car back cleaner than when it arrived.Hi Kurt, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia
by John on 09/20/2023Great staff… polite and competent.John, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Diagnostic work
by Kelly on 09/20/2023Took care of everything asked gave me a loaner car as soon as it was availableThank you for your positive review, Kelly! We are so glad to hear that you had a great experience with us. We strive to provide the best outcome and we appreciate your feedback. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Ray on 09/17/2023Because the work to be done on my Niro, they gave me a free shuttle ride home. Also, I forgot to give them a coupon card when paying and drove back to see if they would honor it and they did! I appreciate that very much.Ray, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Would Definitely Return and Have for 10 Years
by JGerds on 09/13/2023Very thorough service and everything was well-explained.Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Katherine on 09/13/2023Great service, as always. Car was done before time promised, Everything is explained and recommendations were made.Katherine, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Quick and high quality service. AAA+++
by Jesse on 08/31/2023Very quick service, professional and courteous staff. I believe that this is the best service that I have ever received. The mechanics were very informative and cared for all my concerns.It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Experience
by Charles on 08/26/2023Quick, Friendly, Knowledgeable staff. Timely updates on progress.Charles, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Nice staff
by Brenda on 08/24/2023Very nice person who checked me in and outThanks for your outstanding review, Brenda! I'm very happy to hear that our staff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A+++ experience
by Caylee on 08/21/2023Friendly staff and easy to work with.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Another satisfied soul
by Michael on 08/21/2023Jacob Larson my salesman was really good to work with!! Pleasant experience and definitely appreciate you!!Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Timely & Great Service
by Tracy on 08/15/2023Took me right away and was finished when they had indicated. Took care of the things I had come in for.Tracy, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Kia of North Aurora provided you with a great dealer experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
quick & efficient
by Teresa on 08/14/2023wifi. loved the wifi.Thank you for visiting our service department and for leaving the kind words, Teresa. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia new vehicle purchase
by Richard on 08/08/2023cordial, quick, easy,We appreciate you for letting others know about your experience, Richard! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service from Adil
by DeeAnna on 08/07/2023Adil was wonderful and very helpful. We did not feel pressured.Thank you for taking the time to write about your experience with us, DeeAnna! At Gerald Kia of North Aurora, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Adil was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Routine end of 3rd year Telluride service
by Roger on 08/03/2023Clear explanation of evaluations and work done. Summarized that all applicable service bulletins had been performed.Thanks for giving us the opportunity to service your vehicle, Roger. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025