Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
Great experience
Gerald KIA impressive work
by Edward on 04/29/2025The service agent Mike was very helpful in providing the service detail about my car and he kept me updated about the status of the vehicle throughout the process.Thank you, Edward, for your wonderful review! We're thrilled to hear that Mike provided you with helpful service details and kept you informed throughout the process. At Gerald Kia of Naperville, we strive to offer excellent communication and service. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
SERVICES VISIT 24 APRIL 2025
by EVL on 04/28/2025Everyone as usual were friendly and professional. The requested services were completed in a timely manner and explained. My vehicle was returned much cleaner than when I arrived. It had been used as target practice by the neighborhood… birds. 😡Thank you for your review! We're delighted to hear that you found our team at Gerald Kia of Naperville friendly and professional. It's great to know that the services were completed promptly and that your vehicle was returned in a cleaner condition. We appreciate your feedback and hope to see you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great buying experience
by Margie on 04/05/2025updated 04/10/2025Andre was a great person to work with in making the choice to purchase a Kia. He was patient, attentive and very helpful during the buying process.Thank you for your wonderful review, Margie! We're thrilled to hear that Andre provided you with great service during your purchase of a Kia. His dedication to our customers at Gerald Kia of Naperville truly makes a difference. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Love Gerald KIA
by Dennis on 04/09/2025Adrian was great - very personable - very understanding of our needs and wants. Our 2025 Telluride is a very nice ride.Thank you, Dennis! We're thrilled to hear that Adrian provided you with such great service and that you're enjoying your new 2025 Telluride. At Gerald Kia of Naperville, we strive to meet our customers' needs and are grateful for your positive feedback. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Highly Recommend
by Katharine on 04/07/2025Connor was great from the beginning. This was by far the most pleasant buying experience I have had so far. I never felt pressured into the sale or felt like I was being haggled. Connor was honest and helped me get to the price and payment… I was comfortable with. I would highly recommend Gerald Kia of Naperville and highly recommend Connor. 100% will be coming back here when it is time to buy again.Thank you for your wonderful review, Katharine! We’re thrilled to hear about your pleasant buying experience with Connor at Gerald Kia of Naperville. It's great to know that you felt comfortable and appreciated the honesty throughout the process. We look forward to welcoming you back when it’s time for your next vehicle! Feel free to share your experience with others. Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
no title
by Richard on 04/04/2025Took my car on time, did the work on time, cleaned my car,Thank you for the wonderful review, Richard! We're thrilled to hear that you had a positive experience with us at Gerald Kia of Naperville. We always strive to provide timely service and a clean car for our customers. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service
by Tiffany on 03/26/2025updated 04/02/2025Staff was nice, there was no problems with getting appointment, also service didn't take long.Thank you, Tiffany! Gerald Kia of Naperville appreciates your positive feedback! We're glad to hear that our staff was helpful and that your appointment went smoothly. We look forward to serving you again on your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald Kia of Naperville
by Alyssa on 03/23/2025updated 03/31/2025Quinten was my salesman and he made the experience not only enjoyable and quick, but comfortable as well! I'm in love with my car and I would refer all of my friends to go to Gerald Kia of Naperville!!!!Thank you, Alyssa! We're thrilled to hear that Quinten made your experience enjoyable and comfortable. It's fantastic to know you're in love with your car! We appreciate your kind words and referrals to your friends. We look forward to seeing you again at Gerald Kia of Naperville! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience
by Rich S on 03/29/2025First time Kia buyer. And this was a great experience at Gerald. Adrian and Gino were pleasant, knowledgeable and welcoming. Give them a chance, you’ll be satisfied too!Thank you for your wonderful review, Rich! We're thrilled to hear about your great experience at Gerald Kia of Naperville. It’s fantastic to know that Adrian and Gino made your first time Kia purchase enjoyable. We truly appreciate your recommendation, and we look forward to welcoming you back for any future needs! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Amazing experience!
by Rich S on 03/29/2025Friendly and informative staff! Welcoming environment! Adrian was amazing to work with!!!Thank you so much for your wonderful review, Rich! We're thrilled to hear that you found our staff friendly and informative and that Adrian provided you with an amazing experience. At Gerald Kia of Naperville, we strive to create a welcoming environment for all our customers. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Oil change and service
by Robert on 03/23/2025Had 2:30 appointment for a oil change he said about an hour I was out with-in 30 min. And I mind you very friendlyThank you, Robert! We appreciate you taking the time to leave us a review. We're glad to hear that your oil change was completed quickly and that you had a friendly experience at Gerald Kia of Naperville. We look forward to seeing you again for your next service! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Job well done at Gerald
by Scott on 03/24/2025The drop-off area for service moves quickly, and a service advisor was getting me set up shortly after that. All of the services and costs were spelled out up front, so no surprisesThank you for your wonderful review, Scott! We’re glad to hear that your experience with our service team at Gerald Kia of Naperville was swift and transparent. We strive to keep our customers informed every step of the way. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
by Julie on 03/20/2025the professionalism of the staff and the quick service the great waiting areaThank you for your fantastic review! We're thrilled to hear that you appreciated the professionalism of our staff and the quick service at Gerald Kia of Naperville. We strive to provide a comfortable waiting area for our customers. We look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service Repair
by Anthony on 03/09/2025updated 03/17/2025Always friendly and professional. Fast service yet they take enough of time to identify your problem and any additional concernsThank you, Anthony! We truly appreciate your kind words about the friendly and professional service at Gerald Kia of Naperville. We're glad to hear that our team was able to promptly address your concerns while providing thorough assistance. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Go8d service
by Cecilia on 03/08/2025updated 03/17/2025It was quick and efficientThank you for your positive review! We're glad to hear that you found our service at Gerald Kia of Naperville quick and efficient. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Quick Service This Time
by Stephen on 03/17/2025I was having issues with my vehicle stalling and losing power. Service rep Mr Park was very helpful in getting my vehicle looked at right away.Thank you for your review, Stephen! We're glad to hear that Mr. Park was able to assist you promptly with your vehicle issues. At Gerald Kia of Naperville, we strive to provide excellent service to all our customers. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great
by Vanessa on 03/15/2025It's always a pleasant time, even though I'm waiting on my car. It's comfortable and familiar. The people are very friendly and make sure you are taken care of.Thank you, Vanessa! We appreciate your wonderful feedback about your experiences at Gerald Kia of Naperville. It’s great to hear that you find our atmosphere comfortable and our team welcoming. We look forward to serving you again during your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Purchasing Experience
by Marlo on 03/03/2025updated 03/11/2025The friendliness of the sales team, finance team and the overall ease and process.Thank you for your wonderful review, Marlo! We at Gerald Kia of Naperville are thrilled to hear that you had a positive experience with our friendly sales and finance teams. We're glad the process was easy for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Margaret Lauber 3/1/25 oil change appointment
by Margaret on 03/03/2025updated 03/11/2025Very efficient from start to finish. I like seeing the status on the whole vehicle in general along with the oil change.Thank you for your wonderful feedback, Margaret! I'm delighted to hear you found our service efficient and appreciated the status updates on your vehicle at Gerald Kia of Naperville. We strive to keep our customers informed and satisfied. We look forward to seeing you again for your next service! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Excellent service, great lounge area with coffee and food
by Norman on 03/11/2025Good people, nice lounge area with coffee and foodThank you for your kind words, Norman! We're thrilled to hear that you enjoyed our lounge area and found our team to be good people. At Gerald Kia of Naperville, we strive to create a welcoming experience for all our customers. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Mfg recall on my Kia Telluride.
by Wayne on 03/05/2025Mike was friendly and professional. He explained exactly what the recall involved and assured me it would not be a problem in the future.Thank you for your positive review! We're glad to hear that you had a great experience with our team at Gerald Kia of Naperville. We appreciate your recognition of our professionalism and commitment to transparency, especially regarding your recall. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you, Jordan, for your wonderful review! I'm glad to hear that your experience at Gerald Kia of Naperville was smooth and that Matthew was able to assist you in getting a great deal. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 07/08/2025