Customer Reviews of Mercedes-Benz of Naperville
Review type:
MB E450
by Jay- MBE 450 on 08/07/2024updated 08/16/2024Purchased a vehicle made to order along being a newly released model. The sales team was great to work with, explained in great detail how the order would go through along with a timeline for delivery. Date was right on and vehicle is… amazing. I will be back for my next vehicle.Used car purchase
by *Customer*22 on 06/17/2024An easy experience from my contact online to the sales room floor and finalizing with finance. Could not have more pleasurable or professional.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Mo Manchanda on 04/12/2024MB of Naperville - especially Joe (sales mgr) and Liz went above and beyond. They worked hard and with us to find us what we ultimately ended up with. No pressure environment, just willingness to help and making sure customer is content… and happy with their purchase. Highly recommend.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
Car buyer
by Chris sims on 04/05/2024My experience with my car salesman Ron and manager Juan was great details that were given to me were enlightening and made my experience worth the while in buying a quality vehicle Big ups to the team including the loan officer who made my… buying experience the best I have ever had Thanks Chris simsHi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
New Car
by BMcD4444 on 03/27/2024Everyone was very knowledgeable and friendly. My only complaint was how long it took (a little over 3 hours) to purchase the car - even when I booked an appointment ahead of time and came prepared with all necessary documentation on my end.Hello, thank you for taking the time to share your feedback and letting us know how we can improve. We hope you will consider us again in the future. Take care.
Purchasing a New Mercedes
by Mercedes2024 on 03/12/2024From the moment I walked into the Naperville Mercedes dealership I was greeted by the Sales Manager and asked the purpose of my visit. I was then introduced to a sales associate who would be able to tell me all the details I would need to… know to make an informed decision about purchasing a new car. The entire team was courteous, knowledgeable and very thorough on all the details of the Mercedes 2024 E Class. I enjoyed the whole experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great first car purchase experience!
by Imani on 02/13/2024They helped me find the car I wanted which had limited availability at a fair price. Love my car and Sean my sales person was super kind and helpful through the process.Hi Imani, we're so happy we were able to help you out! Thank you, and have a fantastic day!
Wonderful Experience!!!!!!!
by Kspangler on 02/08/2024Had a wonderful experience buying my first Mercedes!!! Amazing customer service. They answered all my questions and made it a smooth and easy transaction. The car is unbelievable with the technology and luxury combined into a smooth quiet… ride. Love this car!!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by Shay on 12/14/2023My entire dealership experience was wonderful! With just graduating from college, this was my first big purchase and everyone was very helpful, accommodating, and professional in allowing me to get my dream car!Hi Shay, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Remarkable Experience at MB Naperville
by ShowtimeWRM on 12/08/2023The team at Mercedes Benz Naperville thoroughly impressed me from first entry to driving off the lot in my new Mercedes Benz. I was greeted promptly upon arrival and treated with kindness and respect. My sales rep Liz was phenomenal! She… was knowledgeable, helpful, and energetic. The management team was incredible. The GM Joseph Wasson and manager Juan are excellent people and do whatever it takes to make a deal that benefits both Benz and their clients. I couldn't be more pleased with my new vehicle and the entire experience was positive. Highly recommend you consider purchasing your next MB from the team at Mercedes Benz of Naperville.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
Great Buying Experience with Angel
by JM12 on 11/08/2023As a first-time car buyer, Angel was helpful and not pushy as a salesman. I really appreciated his honest approach, and I had fun with the process. I feel like this dealership does a good job of giving you the facts and the time/space to… make decisions.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
Mercedes S550
by Curtis Blake on 09/30/2023Rod and Tim were very professional and honest in my purchasing of my dream car.. Naperville staff was very perlite and friendly. I would recommend Naperville mercedes for anyone looking for a vehicle.Hi Curtis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.
New EQB
by MKreuser on 08/30/2023Good experience with Daniel Torres purchasing a new EQB. He was communicative and helpful.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Committed to give an excellent service
by Carlos Avila on 08/30/2023The entire team was amazing but Dani Torres find me the car I was dreaming, you want the best and look like a winner come to see Dani at Mercedes Naperville.Hi Carlos, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Superb
by DANI0518 on 08/22/2023Elmis gave us a very comfortable atmosphere during our purchase of a 2024 GLE 350. Nothing beats the Mercedes Benz of Naperville experience! We are very much satisfied of the great service from the Sales Department.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
My first and new 2024 GLE350W4 Purchase
by Ram's Benz on 08/18/2023AWESOME customer service experience. More than the product, the entire process is smooth and hassle-free, which I feel is the most important factor in any purchase. We just sat and relaxed. Everything taken care by sales person, Daniel… Torres. Being it my first purchase of luxury brand, I thought lot of stress involved in decision making, purchase process, deal etc., but to my surprise it was just simple and straightforward. In the second visit, the vehicle is with me. I can term the experience among the highest levels of customer service I have experienced. All this won't be possible without the prompt, polite and well-informed Daniel. He was very helpful and answered my all questions about the product, service and deal. Responses to queries were turned around very fast, answers were clear and detailed enough for us to make informed decisions quickly. Definitely he knows business and I bet, he will be a best asset for your company. I can't desist from saying that my family likes and thanks the customer-friendly and professional customer service team, especially Tim Burns, the Financial Services Manager, who helped us in understanding warranties, coverages, and payments. Thanks for the wonderful experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Easy Sales Process
by JoeGLC300 on 08/03/2023Simplistic processHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience
by AMGSL55 on 07/18/2023The sales staff was knowledgeable, attentive and professionalWe are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Mercedes-Benz GLA 250 2020
by Marie B on 07/16/2023Dealership is very good, honest, and accommodating.Hello Marie, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
First Mercedes purchase!
by M Kole on 07/12/2023My husband and I had a wonderful experience purchasing our first Mercedes with Rob DeBosko at Mercedes Benz Naperville! We knew exactly the specs of car we wanted so we were thrilled that they were able to accommodate not only last minute… but also same day appointment, which we really appreciated! Rob was extremely knowledgeable and went above and beyond in making sure we had a great customer service experience! Thank you again and we highly recommend this dealership, especially working with Rob!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Owner
by RonNapervil on 07/10/2023Gil made buying process easy, simple and we felt the deal was fair. He spent time explaining the car and getting it set up.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLB-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
by Nora Sutter on 08/17/2024