Gerald Kia of Naperville
Customer Reviews of Gerald Kia of Naperville
Review type:
Service
by Bob on 06/27/2025Service advisor explained fully the cars service needed. Service completed very timely.Always great. Always on time and caring!
by Kevin J. on 06/21/2025Friendly, efficient and caring is what I get every time I step into Gerald Kia. From the time I pull into the service bay and greeted to the time they show me to my vehicle when finished. These guys are first class and extremely attentive… throughout the servicing process. It's one thing to get a vehicle you really love and enjoy but it is another whole level when you are treated the same way if not better than when you were first considering purchasing the vehicle. This is truly the mark of a world class organization from top to bottom. I love my Kia dealer and staff.Thank you so much for your wonderful feedback, Kevin! I'm thrilled to hear that you consistently have a friendly and efficient experience at Gerald Kia of Naperville. Our team is dedicated to providing top-notch service, and it's great to know that you feel well taken care of from start to finish. We appreciate your loyalty and love for your Kia! We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Survey
by Ann on 06/17/2025Professional and fastThank you for your wonderful review, Ann! I appreciate your kind words about your experience at Gerald Kia of Naperville. It's great to hear that you found our service professional and fast. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Kia Service
by Don on 06/07/2025Polite, respectful, and kind people.Thank you for your kind words, Don! I truly appreciate your feedback about the team at Gerald Kia of Naperville. Our goal is to provide a welcoming experience, and it's wonderful to hear that you felt respected and valued. We hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Satisfied Kia Customer
by J D on 06/01/2025Staff was nice. Waiting area nice and good snacks. Communication was great.Thank you for your wonderful review! We at Gerald Kia of Naperville are glad to hear that you had a positive experience with our staff, enjoyed our waiting area, and appreciated the snacks. We strive for great communication and are happy that it made a difference for you. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Satisfied customer
by John on 05/31/2025Work performed as promised in a timely mannerThank you, John! We appreciate your positive feedback about your experience with us at Gerald Kia of Naperville. We're glad to hear that the work was performed as promised and in a timely manner. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great experience!
by Ana on 05/31/2025Friendly staff! Great customer service! Clean environment! Professionalism Kyle Vallino provided an outstanding service.Thank you, Ana! I truly appreciate your kind words about the friendly staff and great customer service at Gerald Kia of Naperville. It's wonderful to hear that you had a positive experience, and we're glad Kyle could assist you so well. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Finest car dealership I have experienced
by BryanM on 05/29/2025Clean, friendly and efficient dealership with professional service advisorsThank you for your wonderful review, Bryan! We're thrilled to hear that you had a clean and friendly experience at Gerald Kia of Naperville. Our professional service advisors are dedicated to providing efficient service, and it's great to know that you noticed. We appreciate your support and look forward to welcoming you back soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
You have my business
by Jason on 05/23/2025Friendly service and both Adrian and Quention were a pleasure to work with.Thank you for your wonderful review, Jason! We're thrilled to hear that you received friendly service from Adrian and Quention at Gerald Kia of Naperville. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Good Experience finally
by Nicole on 05/13/2025Luke is an awesome service advisor. He listen to my concerns compared to Maria who no longer works there. Richard worked on my car and told ‘me' what was and wasn't done properly with my last service which doesn't surprise me. Last guy who… worked on my car is no longer there and I'm happy about that!Thank you for your feedback, Nicole! We're thrilled to hear that Luke provided excellent service and addressed your concerns. It's great to know Richard was also helpful in ensuring your vehicle received the care it needed. We appreciate your support and look forward to serving you at Gerald Kia of Naperville again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Experience
by Frank on 05/08/2025Very attentive and thorough in explaining my service options, including costs.Thank you for your wonderful review, Frank! We're glad to hear that our team was attentive and thorough in explaining your service options and costs. At Gerald Kia of Naperville, we strive to provide excellent service and ensure our customers are well-informed. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Vechile Recall
by Jim on 05/01/2025On time - professional - listened and explainedThank you for your 5-star review, Jim! We appreciate your kind words about our team at Gerald Kia of Naperville being professional and attentive to your needs. We strive to provide excellent service and are glad to hear that you had a positive experience. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Gerald KIA impressive work
by Edward on 04/29/2025The service agent Mike was very helpful in providing the service detail about my car and he kept me updated about the status of the vehicle throughout the process.Thank you, Edward, for your wonderful review! We're thrilled to hear that Mike provided you with helpful service details and kept you informed throughout the process. At Gerald Kia of Naperville, we strive to offer excellent communication and service. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
SERVICES VISIT 24 APRIL 2025
by EVL on 04/28/2025Everyone as usual were friendly and professional. The requested services were completed in a timely manner and explained. My vehicle was returned much cleaner than when I arrived. It had been used as target practice by the neighborhood… birds. 😡Thank you for your review! We're delighted to hear that you found our team at Gerald Kia of Naperville friendly and professional. It's great to know that the services were completed promptly and that your vehicle was returned in a cleaner condition. We appreciate your feedback and hope to see you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
no title
by Richard on 04/04/2025Took my car on time, did the work on time, cleaned my car,Thank you for the wonderful review, Richard! We're thrilled to hear that you had a positive experience with us at Gerald Kia of Naperville. We always strive to provide timely service and a clean car for our customers. We look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service
by Tiffany on 03/26/2025updated 04/02/2025Staff was nice, there was no problems with getting appointment, also service didn't take long.Thank you, Tiffany! Gerald Kia of Naperville appreciates your positive feedback! We're glad to hear that our staff was helpful and that your appointment went smoothly. We look forward to serving you again on your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Amazing experience!
by Rich S on 03/29/2025Friendly and informative staff! Welcoming environment! Adrian was amazing to work with!!!Thank you so much for your wonderful review, Rich! We're thrilled to hear that you found our staff friendly and informative and that Adrian provided you with an amazing experience. At Gerald Kia of Naperville, we strive to create a welcoming environment for all our customers. We look forward to seeing you again! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Oil change and service
by Robert on 03/23/2025Had 2:30 appointment for a oil change he said about an hour I was out with-in 30 min. And I mind you very friendlyThank you, Robert! We appreciate you taking the time to leave us a review. We're glad to hear that your oil change was completed quickly and that you had a friendly experience at Gerald Kia of Naperville. We look forward to seeing you again for your next service! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Job well done at Gerald
by Scott on 03/24/2025The drop-off area for service moves quickly, and a service advisor was getting me set up shortly after that. All of the services and costs were spelled out up front, so no surprisesThank you for your wonderful review, Scott! We’re glad to hear that your experience with our service team at Gerald Kia of Naperville was swift and transparent. We strive to keep our customers informed every step of the way. We appreciate your feedback and hope to see you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Great Service
by Julie on 03/20/2025the professionalism of the staff and the quick service the great waiting areaThank you for your fantastic review! We're thrilled to hear that you appreciated the professionalism of our staff and the quick service at Gerald Kia of Naperville. We strive to provide a comfortable waiting area for our customers. We look forward to welcoming you back next time! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Service Repair
by Anthony on 03/09/2025updated 03/17/2025Always friendly and professional. Fast service yet they take enough of time to identify your problem and any additional concernsThank you, Anthony! We truly appreciate your kind words about the friendly and professional service at Gerald Kia of Naperville. We're glad to hear that our team was able to promptly address your concerns while providing thorough assistance. We look forward to seeing you again soon! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your wonderful feedback, Bob! I'm thrilled to hear that our service advisor was able to provide you with a thorough explanation of your car's service needs and that the service was completed promptly. We appreciate your support for Gerald Kia of Naperville and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
by Gerald Kia of Naperville on 06/28/2025