Customer Reviews of Napleton's River Oaks Chrysler Dodge Jeep Ram
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Best Dealership Around!!
by alliek78 on 12/27/2015updated 01/08/2016I loved everything about Napelton and I would never go to another dealership. Sales staff were very helpful, friendly and not pushy. They were also very knowledgable about the vehicles. Mo and his staff do an excellent job.Greatest Car Buying Experience Ever!
by NoticaMoon on 11/24/2015Fast, friendly customer service. My service rep. sergio, was very polite, courteous and professional. I had a very pleasant car buying experience at Napleton Riveroaks Chrystler Dodge Jeep Ram.Very Happy :D
by CrazieGurl on 08/27/2015updated 10/26/2015everybody here was great friendly and energetic! as soon as i walked in the door i was greeted by an employee and i was never waiting long! i would definitely recommend people here!! :)Lorenzo
by Deliso1LD_ on 09/22/2015Mo was very professional and went above and beyond to make the deal. He worked hard to get the car I wanted and the interest rate I deserved. Thank YouExceptional Service
by tbrookins on 08/05/2015updated 08/14/2015Everyone was extremely nice and helpful. No one treated us different. The offered drinks while we waited as well as checked on me after the purchase. I will go there for all my car buying needs.stew
by Stew2381 on 07/29/2015Very professional, and also patient when it comes to trying to get the best deal/rate available, without sending you to a thousand banks. Also i had a great sales consultant that was very, very patient with me. John stone was honest and… upfront with me from the start and i appreciate that truly, that's one of the most important thing's in car buying. Also the finance manager was great and friendly, and the new car manager was very diligent and professional.[non-permissible content removed]
by EliMart on 07/15/2015updated 07/24/2015I applied online and was told I was preapproved. The service rep called me to ask me for a bit more information i have her the info requested and she told me I was approved and that they had a offer that if I came within 24hrs of applying… they would could get me into a new car. When I looked online they had a Jeep Patriot on sale for 15,995.00 I thought that her offer was honest and legit. When I came in after waiting for so long for them to get my approval the Sales rep tellse I would have to go for a used car. He further explains that he can sell me a used Jeep Patriot at 16,200.00. I was completely thrown off I told him why would I want a used car if you have a new one at cheaper regardless if it is a basic car? He tried to swindle me into believing I would be paying less for the used car. I had to cut straight to the point and tell him your trying to play tricks and do me wrong and I don't appreciate that. Be honest with me. He waited for the manager and the manager tried to play the same game. I told him just give me what the monthly payment will be with the APR and I will decide if I want it or not I don't need to hear a run around. They told me ok no problem. Then they came back and said o you need a cosigner. Wasted 2 hrs with a bunch of [non-permissible content removed].[non-permissible content removed]
by MartineZeli on 07/15/2015I applied online and was told I was preapproved. The service rep called me to ask me for a bit more information i have her the info requested and she told me I was approved and that they had a offer that if I came within 24hrs of applying… they would could get me into a new car. When I looked online they had a Jeep Patriot on sale for 15,995.00 I thought that her offer was honest and legit. When I came in after waiting for so long for them to get my approval the Sales rep tellse I would have to go for a used car. He further explains that he can sell me a used Jeep Patriot at 16,200.00. I was completely thrown off I told him why would I want a used car if you have a new one at cheaper regardless if it is a basic car? He tried to swindle me into believing I would be paying less for the used car. I had to cut straight to the point and tell him your trying to play tricks and do me wrong and I don't appreciate that. Be honest with me. He waited for the manager and the manager tried to play the same game. I told him just give me what the monthly payment will be with the APR and I will decide if I want it or not I don't need to hear a run around. They told me ok no problem. Then they came back and said o you need a cosigner. Wasted 2 hrs with [non-permissible content removed].Four wheeling
by JodiOJ on 05/28/2015Salesman was very friendly, professional and knowledgeable about the Wrangler. I knew my price and what I wanted and Napelton met my needs. Two other dealerships didn't want to work with me or as knowledgeable about their products, their… loss, that's why we choose Napelton again and will continue to do so.WELDER
by MARTINEZGOMEZ on 04/29/2015updated 05/07/2015Patrick and the sales team are amazing! They make us feel welcome and thanks to the team our family will continue to purchase our vehicles from Patrick. We have 2 more teen kids that will be driving within the next 5 years.Happy Customer
by msretta on 08/29/2014Went to the dealership to test drive a 2012 Hyundai Elantra Limited I'd seen online and inquired about a few days before. Was informed at first by Robin who kept in touch with me for about a week that the vehicle may have be sold. My son… and I were then introduced to Ed S. who took me to drive a 2012 Nissan Altima. Upon our return I was informed that the Hyundai was indeed available and was being cleaned up. Drove it, loved it and bought. Ed S. was great, Robin was polite and even the finance dept. was quick and smooth. I would definitely purchase another vehicle from this dealership and recommend them and Ed to friends and familyCar Purchase
by gwenm3 on 08/07/2013updated 05/25/2025My car buying experience at Napletons River Oaks Chrysler Dodge Jeep was positive. I presented a certificate of savings from AAA motor club. The sales person, Tony S., worked diligently with me to make a sale which left both parties happy.… I agree with the other reviewer, Tony goes beyond the call of duty. I got a booboo on my cars bumper. I was mortified. A 2013 Dodge Avenger with an ugly boo boo. I called Tony and he told me to bring the car back. Tony had the booboo taken care of for me. Best of all, NO CHARGE!!! I would be remise not to mention that Mike in the service department was also instrumental in restoring my car back almost to its original state. I love my car. I love Tony and Mike. My overall experience at Napleton earned them 5 stars. I look forward to making my next purchase with this dealership and Tony of course.People who work at Napleton in River Oaks
by mjenks on 09/08/2013updated 05/25/2025This is a personal thank you for Bonita and Tony S. I would just like to thank them so very much, Bonita for having patience with me and never badgered me into coming and looking for a vehicle, and Tony for listening to my situation, and… helping me accordingly. The information I gave him to work out something for me, I gave it to another salesman at webb ford. I told the salesman what I was working with told him to bring me some numbers I could work with. NEVER heard back from other salesman but I did from Tony S. Please keep up the good work I have been telling all my friends to go there to buy their next vehicle and will continue to do so, you guys get 2 thumbs up. Mary Jenks new owner of 2014 Dodge Caravan.My Experience
by newtruck2013 on 06/25/2013updated 05/25/2025This is my second vehicle that I have purchased from this dealership. My first purchase was 2011 and is was just okay. My second purchase was recent, 2013 with Tony S. My first request was... No I didn't want the same salesperson. I told… him what I wanted and I didn't have the energy to go back and forth with the Sales Mgr. He actually made it happened. After the sale I have had an even better experience because he actually cared about my issues that were beyond the scope of the sale. Example//I was having problems with programing my garage door with my truck. I had received an email from him thanking me for the sale and if there was anything he could do for me just let him know...well I did and he followed through and got the information for me from the company that installed they device in my truck. I have had service on my other vehicle and surprisingly he remembered me and still asked if he could be of some assistance..wow..because it's usually a rap with salespeople after the papers are signed they just walk past you as though you didn't just spend a great deal of time jaw jacking with them...Thanks Tony! I love my 2013, Durango R/T.
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About our dealership
Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Great Customer Service
Large Vehicle Inventory
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thanks so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! -Napleton's River Oaks Chrysler Team Member
by wcnissan on 12/21/2015