The Audi Exchange
Today 9:00 AM - 8:00 PM
Customer Reviews of The Audi Exchange
Review type:
Very professional and friendly dealer
by Tuck on 08/30/2024
Very well trained Salesperson, Cesar.
From sales to financing to delivery, this was a first rate experience!
178 reviews
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2018 AUDI Q5 Purchase
by exrsagofast on 02/22/2018Excellent pricing - a full 6% lower than any other dealer. Sales specialist Mustafa Abdullah very knowledgeable on all options, practical.about which options did not make sense for Midwest weather conditions, worjed really hard to find the… color I wanted. Vehicle is great.Worth the wait
by Shelly20 on 12/17/2017updated 12/26/2017Excellent dealership. Made the buying process easy. I had to wait 4 weeks for my vehicle to come in and I was surprisingly okay with that.Worst experience ever
by ap_audi on 11/26/2017Worst experience ever at the Audi Exchange in Highland Park IL on 10/31/17. We were there a couple of days before to test drive cars and were assured by the Sales Manager, Christine, and the sales person, Necko, that they would love to have… our business, including providing us with a market competitive price for our trade in. Additionally, they have indicated that the dealership is short on its sales target for the month and therefore encouraged us to return before the end of the month for great prices. We continued discussions with the sales person over the following couple of days, getting close to agreeing on final terms. We went back to the dealership to finalize the purchase. The sales person brought the car so that we can see it while he was finishing up with another customer. The sales person was consistently rude, arrogant and talking down on us throughout the process. We asked to speak to the general manager, Mario, to further discuss the final price and were told to wait. After being there for more than one hour (no one checked on us in the meantime), the sales person came to tell us that there is no deal (we have not had a chance to discuss a deal) and the general manager will not be selling us the car or any other car, with or without a trade-in. No explanation was provided or an opportunity to discuss - just like that. We asked to speak to the sales manager or general manager, but the sales person stated that nobody was going to talk to us. We were ready to buy a car with or without a trade in (we ended up buying a car that same night at the Audi of Morton Grove). Before coming in the store, this same general manager had sent us an email saying that he values our business and all customers are treated with respect. That day, he basically sent an opposite message without having the courtesy to provide us with an explanation for not wanting our business (we purchased a new car at this dealership before). We were simply looking to be treated with professionalism and respect. All they needed to say is that they will not be negotiating further, but would like to continue to have us as their customer. Audi Exchange in Highland Park, IL is not a business that deserves mine or anyone else's business.Absolutely Wonderful Experience
by Jcwhite40 on 11/04/2017Had the benefit of working with a great Team at The Audi Exchange. My sales specialist Alex was extremely attentive and efficient in getting me through the entire process and out the door. Based on my personal experience I don't k ow why… you would buy an Audi anywhere else but here. Thanks to the entire team at the Audi Exchange for an unparalleled experience in buying my new A7. Sincerely - JoshAudi TT 2018
by Bluejayman on 10/31/2017Amazing service, felt taken care of throughout the car buying processGreat customer service
by CQZ1852 on 09/11/2017I recenry bought a 2018 Audi Q7 from this dealer ship, it was great experience:) sales person Ryan S. was very friendly and professional to help me out and choose the vehicle met my expectation! Will strongly recommend this dealer if you… are in the market for an Audi!!Horrible Service and aggressive service manager
by JOJO5149 on 08/26/2017Service department replaced my brake pads and rotors and they did horrible job . Quality of installed materials is poor . After their service my Audi makes very lound noise during stopping , it sounds like loud train. Be aware of that… service and service manager who shouted to me " take your [non-permissible content removed] car and get out of here" after my complaint. Service manager behavior is unacceptable!!! He doesn't know how to treat customers and women especially.Great people and service
by Jenjack6 on 06/23/2017Harold Grant was very personable and "real". Bill Gilles was as well. They both were great and helped me find the perfect car for me. I spoke to and/or went to almost every dealer in the Chicagoland area and by far found the best prices… as well as the best options and selection here.First Audi
by AudiGirl16 on 10/16/2016updated 11/03/2016Everything was outstanding, from chatting online at the beginning to the signing on the dotted line. Tom is outstanding! He is genuine, knowledgeable, considerate, all around a good person. It's nice to know places like the Audi Exchange… still focuses on great customer service!Service Experience
by erisz4248 on 10/14/2016updated 10/24/2016Everyone I spoke with was outgoing and helpful. I was very appreciative of the attention I received. Thankful for the experience I hadA6
by IgnatzS on 10/09/2016updated 10/24/2016John, Ryan, and Sean were all great. Very happy with the whole experience! I would recommend these guys to any of my friends and family.Service visit
by Locktonguy on 10/13/2016I stopped in because my tires were low. Everyone was friendly and got me back on the road quickly. They even did a computer recall service quickly.Recall service at the Audi Exchange
by A7ten96 on 10/12/2016Scheduled for vehicle computer recall. In and out in 30 minutes, car parked out front waiting for me (work day). Just enough time to have a coffee and cookie and look at the models n the showroom. Everybody there helpful.Hassle Free car buying
by Goran09 on 10/12/2016Great costume service makes for great experience. Hassle free car buying. This was my first car from this dealership and I would def recommend John Castello to anyone wanting a new AudiGreat experience overall!
by jluciano87 on 09/30/2016updated 10/12/2016great buying experience with Harold Grant. He helped me with my trade in, driving experience, and a demo after the sale. I would recommend him to anyone.oil change - TT
by Denastar1 on 09/29/2016updated 10/12/2016Easy in and out, definitely great people that work there and nice to see very little turnover so its the same faces now for almost 3 years.5,000 mile checkup
by MrsSaum on 09/28/2016updated 10/12/2016Everyone that I dealt with was very kind and accommodating. I really appreciated the loaner car having an IPass! That was a thoughtful gesture.Alex Jung Salesman
by SusanFerris on 09/27/2016updated 10/12/2016My salesman Alex Jung was excellent. He made the process enjoyable and minimally stressful. He went above and beyond to meet my needs, work with my trade in, accomodate my time frame and in the end explain the features of my new car.Happy Camper!
by DaSergeant6854 on 10/07/2016Simple: SERVICE,SERVICE,SERVICE can I make this any clearer! Jason Burgess, service advisor 4750, courteous, Knowledgeable. Waiting area and restroom very clean.No pressure, fair, and honest buying experience
by Saroyan_Chou on 10/07/2016the sales person, David McCann knowledge on the products, provided warm welcome, no pressure, and the most honest and productive suggestion to the customer on the price and trade-in value. The most important is "NO GAME".ksps2324010
by ksps2324010 on 10/07/2016I did not feel that Bobby pushed us into a decision or rushed us in any way. His knowledge of the vehicle was apparent.
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