Zeigler Chrysler Dodge Jeep Ram Downers Grove
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Customer Reviews of Zeigler Chrysler Dodge Jeep Ram Downers Grove
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56 sales reviews
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Terrible
by Agustina on 04/09/2025A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including… electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headacheNot to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.Scammy Dealership
by Cornise on 02/12/2024I have purchased over 10 cars and never had to deal with any [non-permissible content removed] salesman until I went to this Dealership. The Sales guys was dishonest, lied throughout the entire purchase. The finance manager was in on it.… Anyone that answers the phone is rude and they wont readily give you information. I physically went to the dealership and no manager would see me and they still wont provide me with the General Manager Info. I have filed complaints with the BBB as well as the office of Professional Regulation. Dont buy here: HIDDEN FEESNew Jeep Wrangler
by Bruce on 05/29/2023Nice dealership. Had trouble finding the exact Jeep I wanted. ZEIGLER had it in stock. Drove from Royal Oak Michigan to Downers Grove IL to get it. Delivery went smoothly. No surprises .Met my expectations!
by Dennis on 04/12/2023Walked in determined to make deal with a car I found on line at this dealership. Met Tommy the sales manager and was straight with him on my expectations for my trade and their vehicle and he was super accommodating. Then met Jimmy from… sales for a test drive and really great guy. Struck the deal I wanted then off to Dave in finance and home with the car that evening. Perfect experience.Awesome Experience Across the Board
by Doug Smith on 12/04/2022Sales experience with DJ Donofrio and the entire sales and financing team was exactly what I was hoping for. Open, honest discussion that led to a very easy transaction. Entire experience was completed with me buying a Jeep Grand Cherokee… within 24 hrs from the time I first stopped in until I drove my new vehicle home. Best experience in my 30 yrs of car purchases!LORD, I landed the Nissan Rogue aLAWD
by HPatriciaH on 06/01/2022My salesman RJ truly impressed me with the many ways in which he moved mountains to get me into this beautiful SUV. I just can't say enough about him and how proud I was to leave the Lot with my Beautiful Boss Car. Typically I wouldn't have… chosen the exterior color but it was the interior that made me drool. This vehicle is sooo me so thanks again Zeigler in Downers Grove for Doing Da Damn Thang and Making it Happen! I'm truly blessed. RJ you rock & Roll Buddy!Smooth, fast and super easy
by Dave Bundy on 05/30/2022I have to say that my experiences with Darren were terrific. He was able to make my purchase on a new RAM truck very smooth and fast. He also was very friendly and super easy to work with. I would definitely recommend this dealership and… Darren to everyone in the future!Buy your car with Darren
by Thalia on 03/18/2022Darren made the new car shopping experience super smooth and easy. 100% recommend him and this dealership. I am so happy with my purchase and doing business with individuals that have great customer service, integrity, and looking out for… customers best interest.PASS ON ZEIGLER
by AVOID ZEIGLER on 02/16/2022I do not recommend ZEIGLER! Purchased a $62,000 Durango and they didn't care about our concerns after they got their money. They under valued my 2020 Charger Daytona and put on their lot for almost $10,000 more. Took over a month for them… to send in my registration. Suppose to get a $75 promo card for test drive and never received. Dealership does care about your concerns after they receive their money.Great experience
by Rhonda on 01/22/2022Salesman Ben was great! Super helpful and timely. Walked us through everything.Unbeatable sales team.
by Olumide on 01/08/2022I went in and was attended to within an hour and drove out with a brand new Grand Cherokee. It was an unbeatable sales experience. I will always go back and recommend this sales team to everyone. Thanks so much to Lee and Avanre.Outstanding Customer Attention
by Len and Wendy on 01/03/2022We received exceptional customer service from Pete as our sales representative. He was so patient and instructional with my wife and I when discussing all the features of our new Jeep Grand Cherokee L. It was New Years Eve and he stayed… as long as it took to make us feel comfortable. Outstanding Customer Service. Thank you.BEWARE THEY ARE [non-permissible content removed]!
by Erick Vicente Dominguez on 12/08/2021This place was asking $32,478 for a used 2017 Ram 1500 Tradesmen (base model). I left a $500 deposit to hold the vehicle, when asked to get a receipt I was told I would receive one via email. This never happened, even after calling my… “sales person” Damara on two separate occasions . I finally went to look at the truck this past Saturday and when I walked into the store some guy named “Derian” advised me that “Damara” was sick and he would be selling me the vehicle instead. As soon as I sat with “Damien” I was advised the vehicle was getting detailed and would take 1 hour to get to the dealership. Which just sounded like straight B.S , knowing I received a call that same morning that the vehicle was ready and clean for me to purchase. “Derian” insisted on checking my credit before I even looked at the vehicle which was super unprofessional. He said the vehicle would have a $4,000 adjusted market value fee, which was I was never told when speaking to Damara on the phone prior to my appointment. This $4,000 added fee made the 4 year old vehicle was now $36,000 plus tax and other B.S fees. I wasted my time and now this place is going to have a tough war with my bank after not wanting to refund my $500 holding deposit which they claimed was a “down payment”. DO NOT WASTE YOUR TIME HERE, they will try to rip you off. I could easily spend those $36,000 on a BRAND NEW truck. And no Desi Zamora I will not email you. They also put I was from Rockford IL which is a fat lie.Fantastic!!!
by Richard on 10/28/2021From first contact with Darren the experience of buying our new Jeep Wrangler was amazing. No hard sell, answered our questions and excellent follow up. I would not hesitate to recommend Darren or Zeigler in the future.Darren Donofrio is awesome.
by Anthony McKenna on 08/27/2021From the moment I walked into the showroom, there was zero hesitation on Darren’s part to say hello, be helpful and speak the truth. Darren was honest, shared his thoughts, and spoke from a position of authority. He sold my family a car.… That was a small part of a great experience I had at Zeigler Auto.Awesome!
by Mike and Deb on 07/27/2021Everyone that assisted us in our new purchase was amazing!!! Especially our salesperson!Car buying made easy
by CJ on 06/25/2021Very knowledgeable about cars and goes above and beyond to meet customer needsAwesome
by Nina on 06/24/2021Darren was amazing very helpful and and pleasant and met my needs.In and Out
by PT on 05/27/2021Second time we have leased a vehicle from Ken. Enjoyed the process and end result of driving a great jeep.Sales for a 2021 Jeep Wrangler
by Brian Farrell on 05/21/2021Absolutely great service and knowledgeable. Very professional from sales to finance. Everyone was on point start to finish.
About our dealership
A little less than a month ago, I went to buy a truck. I paid way too much money for it. The very next day, I took it to my mechanic just to make sure everything was okay — and it turns out it wasn’t. There are several issues, including electrical codes and a bad alternator. I returned it to the dealer to have it fixed, and all they did was ERASE THE CODES. They didn’t actually fix anything. When I took it back to my mechanic, he confirmed that no repairs had been done — just a cover-up by erasing the codes. I’ve called the dealer multiple times since, and to this day, they have not offered any real solution. It’s exhausting having to chase them down constantly. I live far from the dealership, and they know this, yet they’ve done absolutely nothing to help or make this right. My mechanic has told me the truck is not safe to drive and that using it could make the situation worse. Still, the dealer has done nothing. No help, no accountability — just silence. I’m beyond disappointed and completely done with the runaround. I would not recommend anyone go to this dealer. All they’ve caused me is stress, wasted time, and a major headache Not to mention the price listed on their website is completely different from what you get at the dealership. Totally disappointing.
by Agustina on 04/13/2025