Customer Reviews of Fletcher Jones Audi
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The following reviews are more than two years old. They are not included in the overall rating.
364 reviews
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Avoid this place if possible
by IUSD346 on 09/10/2016It may be that every car dealer pulls the classic "tricks" when selling cars, but I only experienced this one doing it. It is just so unpleasant and wears you down as they use vague numbers, forget "promises" and switch around people.… Watch for them to spring surprises during the payment process. Also, it is hard to leave a review here unless you first say you had a good experience so I am not surprised there are few negative reviews.8.26.16
by cubbiesss2 on 08/27/2016Service was great. Tim handled everything perfectly.Q5
by Tomd2400 on 08/26/2016Tim, my service manager is the best.Impressive!
by Babanan1 on 08/18/2016New location for service was extraordinary! Very impressed.convenient
by peterA8 on 08/06/2016i have taken my cars in for regular service for the past 8 years. the appts are straight forward and convenient. no complaintsBrakes
by Jaylyol on 08/03/2016Everything went smooth and very happy with the work doneGreat dealership
by KirkVanNoord on 07/29/2016I had a great experience with Fletcher Jones Audi. Their work is of the highest quality and always completed on time. They gave me a very good loaner while my car was being worked on, and allowed me to use my service coupon after I had… already picked up my car and paid for my service. I highly recommend Fletcher Jones Audi! - Kirk Van NoordNo hassle!
by robbierazo on 07/26/2016I originally had a vw I purchased from Audi and had great service. I upgraded to an Audi A4, but unfortunately purchased my vehicle at another dealer ship when I moved to the burbs in northwest Indiana. They weren't very friendly...turned… out I purchased unneeded coverage. I felt taken advantage of. I love Audi! Later down the road I decided to purchase a 2016 Audi A6...This time I went back to fletcher Jones! I should have done this the first time. Great customer service, no hassle from the sales team. Everyone works well, and they work well to get you the car you want. I had the pleasure of working with Venita Rais! She is so wonderful! Audi is a great company with out of this world craftsmanship! Audi is the way to go!Simple transaction - they made it easy
by 225Columbus on 07/12/2016I had a price in mind for the purchase and my trade. My salesman went back to his management to ask for agreement, instead of the back and forth the manager came out and spoke to me and we made a deal - smooth transaction!Great!
by Kajunho on 06/23/2016Awesome service and top notch communication on how long the service would take as well as when the car was ready.first service
by lfoley54 on 06/08/2016I was impressed with the information provided and the friendliness. From the minute I scheduled my appointment there was communication about any issues and what was one to correct everything. From the email reminders to the texted invoice… to the personal phone call to let me know what was done and the status of my car, avowers always informed. I also appreciate the shuttle and all the friendly faces when I came to pick up the car. I was very impressed.Excellent Service is the norm at Audi Service Dept
by Msierra3333 on 06/03/2016I go out of my way to bring my car to the FJ Audi Service Dept. because of the excellent customer service by the the people there. Very friendly and knowledgeable.Always a great experience
by audicruiser on 06/02/2016Best customer service every time. In particular I appreciate the friendly staff and attention to all my comments, questions, and concerns.Outstanding Service!
by roski15 on 05/25/2016Excellent service all the way...My service advisor Jon is the best!My day at Fletcher Jones
by Zemaitis on 05/23/2016This purchase is my second Audi in 2 years. When I look for a car, I like most buyers look for vehicles that stand out way above others offered for sale. I started looking for a car about a week ago and found a CPO A4 and a CPO A5… online at FJ that peeked my interest. Since I live about 50 miles from the dealer, I called FJ Saturday morning to check on availability. I was immediately put in touch with Pedro Ballestreros to arrange a test drive of both cars. When we arrived at the dealership, Pedro was both very personable and knowledgeable to the both cars we were looking at. He took us through each step of the process and allowed both me and my daughter to drive the car for more than just the proverbial trip around the block like many other dealers. From the level of the quality of the CPO vehicles FJ offers for sale -impeccable!! To the first class customer treatment, Pedro gets an A+++ in my book! I never expected that I would be going through the purchase process the same day - seeing that I only started my vehicle search a few days ago. But as said, FJ selection of CPO vehicles is a step or two above the four other dealerships I went to this week - (2 other Audi stores offering CPO vehicles, and 2 VW dealers offering Audis for sale). Had I known, I would have done my search starting at Fletcher Jones! I made my decision to buy on the same day because of 1, customer service, 2, vehicle condition, and 3, solid fair pricing. FJ pricing on their cars is very competitive to market conditions and we were able to negotiate a solid purchase price I was completely satisfied with. The financing was without a hitch, with Roy doing an excellent job walking me through the entire process. Then delivery process and owner orientation - second to none. As I waited, I met and talked to a couple other folks making purchases on Saturday. You could just feel the energy and tell that everyone had the same feelings about their purchase the same as I did. When I make another Audi purchase, I definitely will be heading back to Fletcher Jones before heading anywhere elsewhere. BTW, we bought the A5. A 2013 Premium Plus with sport package. A great car and awesome customer service!! We'll be back!Happy driver
by heathern1 on 05/23/2016Sam, Gabriel, Todd and Danny were all knowledgeable and a pleasure to work with. I'm a very happy clientAudi A4
by Trampled21 on 05/21/2016Rohail Siddiqi was a top guy, he worked hard and has an experience that belies his young age. He spent time running through the control of the car with me and throughout the sale he accomodated my often demanding calander. Very happy with… the service I experiencedwonderful
by jillybundanoon on 05/10/2016Excellent service.. Thanks so muchFJ service
by JJfat311 on 05/05/2016Assistant service mgr. lee is an example of what Professional service meansFletcher Jones Audi simply the best!!!
by Audi213 on 04/09/2016Fletcher Jones Audi is outstanding. The staff took care of me in a fast and efficient manner. GERARDO NEGRETE is why I will continue to happily to business with Fletcher Jones, he is a professional that listens and makes sure that the… concerns are resolved. Overall this dealership provides excellence in customer service!!!Fabulous service advisor at Fletcher Jones Audi
by Leasha_066 on 04/08/2016The ease of making an appointment at Fletcher Jones Audi is great. And the facility is in a great location for easy access. But the best part is my awesome Service Advisor. All of the advisors do a great job, but Tim Mettille goes over… and above to make sure the experience is flawless.
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Amenities
- Complimentary Coffee
- Television
- Customer Lounge Area