Customer Reviews of Fletcher Jones Audi
Review type:
Customer service
by Ireneusz Filipiak on 11/09/2021Excellent service; Tim MettilleGreat service
by Dorian on 11/06/2021Great service from AndrewHello Dorian, We absolutely value your feedback and thank you for the wonderful recommendations! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador
Phenomenal Service
by D Grizzle on 11/02/2021Was treated to exceptional service from start to finish. Actually enjoyed the experience.Hello! Guest satisfaction is important to us and we could not be more pleased to hear about your recent experience! Our team is truly grateful for your business and the opportunity to serve you! Take care, Your friends and family at Fletcher Jones Audi
Exceptional service
by D Grizzle on 10/31/2021From the minute we walked in to the facility, to the time we drove off the lot in our beautiful Audi, we were treated with exceptional service. I’ve been to Fletcher Jones Mercedes Benz, Newport Beach and was treated exactly the same, and… that was over 10 years ago. The consistency and dedication to outstanding service is incredible.Hello! Thank you for allowing our talented team to be a part of the exciting purchase of your new Audi! We are so pleased to read about your amazing experience working with our sales professionals at Fletcher Jones Audi. Your loyalty means the world to us and we look forward to providing you with many more positive experiences! Please feel welcome to contact us anytime! Take care, Your friends and family at Fletcher Jones Audi
Fletcher Jones Rock!
by Best Sales Experience on 10/31/2021The sales representative Channing Greene made the experience of buying my next new vehicle one for the books. Very knowledgeable, kind and understanding to my busy schedule with no pressure made the experience GREAT! Thank you… Channing! Love my new 2022 Q5 Prestige!Hello, Congratulations on your new 2022 Q5 Prestige! We are so appreciative of your loyalty and feedback about your experience with us. I am very happy to hear that Channing was able to deliver such an amazing experience throughout your car buying purchase. It brings us so much joy hearing that he was kind, knowledgeable, and assisted you the best pricing to care for your vehicle! We'll be sure to relay over the kind words expressed on your behalf! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Welcome to the Audi family! Take care, Your friends and family at Fletcher Jones Audi
Fast Friendly Service
by Harry S on 10/28/2021post COVID Fletcher Jones Audi has made appointments and service safe and easy.Hello Harry S, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi
Most comfortable car buying experience to date
by Jason08 on 10/28/2021I recently purchased a preowned Audi A4 with Dexter Gordon as my sales representative. I have to say it was the most comfortable experience I have ever had buying a vehicle. Dexter was extremely professional, knowledgeable and made us feel… at ease buying our daughter a safe and reliable vehicle. Thank you Dexter!Hello Jason08, Congratulations on your beautiful Audi A4 purchase! Thank you for choosing Fletcher Jones Audi! It is our top priority to give guests an outstanding sales experience! With that being said, it is a delight to hear Dexter Gordon ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to relay over the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to welcoming you again soon! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Audi
A1
by Exceptional on 10/24/2021🤙🤙🤙Hello, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Fletcher Jones Audi
Great
by Zach Kalter on 10/15/2021Everything was clean and car runs smoothlyHello Zach Kalter, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi
Excellent service!
by Julie Edwards on 10/16/2021Andrew Berk was very helpful in communicating the process, what to expect and when to anticipate my car being ready. I felt very supported and his customer service was stellar. Thank you so much!Hi Julie Edwards, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Andrew Berk and appreciate you complimenting our level of professionalism. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Audi
Service was good.
by Shree ROYAL on 10/17/2021It took a while for them to get me in. Getting the loaner was very difficult, but once they were ready for my vehicle everything went well. So far my vehicle is running well.Hello Shree, Your experience is important to all of us at Fletcher Jones Audi. We do appreciate having the opportunity to see your feedback and hope to have another opportunity to better serve you in the future. Please feel welcome to contact me if I may be of assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com
Best EVER!!!!
by Cameron C on 10/15/2021I am always treated with the best service at fletcher JonesHello Cameron C, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Audi
Audi service
by Diana Kitchell on 10/14/2021This dealership was very professional and kept me updated, as they serviced my car.Hi Diana Kitchell, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Audi
Above and Beyond
by Trisha R on 10/13/2021I had to recently take my Audi Q3 in for a check engine light. During my service appointment there was a discrepancy with my extended warranty to cover the repair. Tony and Andrew diligently worked with Audi to get the issue rectified.… Their efforts to ensure it was all taken care of was true customer service. Not only did they resolve the issue but Tony kept in constant communication with me during the process. I can't thank them enough for all they did for me during my service appointment. Thank you Tony and Andrew!Hi Trisha R, Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Tony and Andrew the privilege to earn your business and attend to your service needs! It brings us so much joy hearing that both Tony and Andrew assisted with getting your Audi Q3 in tip-top shape and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi
Great Service!
by Daniel Parra on 10/02/2021Thank you FJ and The Manager Tony for always taking care of my Audi. I really appreciate the continued great service and experience. Thanks again!Hello Daniel Parra, It's really rewarding hearing that Tony went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! Thank you for allowing Tony the privilege to earn your business and attend to your service needs! We'll be sure to relay over the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Audi
Great service
by Stevescars on 10/03/2021The team did a great job picking up my car, providing service, and returning. All relatively quickly. Communicating via text makes things really easy. Video walk around was much appreciated.Hello Stevescars, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Kind Regards, Your Friends and Family at Fletcher Jones Audi
Excellent service advisor
by Richard Foley on 10/01/2021Jorge has worked with me for the past 4 years and makes sure I’m well taken care of. He knows me and our car and recommends only what make sense for both.Hello Richard Foley, It's really rewarding hearing that Jorge assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We put customer experience and satisfaction as our priority , your review reaffirms the hard work we put in everyday! Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Audi
Excellent Service Visit
by Harry Cohen on 09/29/2021I had a truly outstanding service experience with Fletcher Jones Audi in Chicago, Illinois.Hello Harry, Thank you for choosing Fletcher Jones Audi! We thank you for your 5 star review and kind remarks! We strive to provide the best customer service experience possible for all guests. Best, Your Friends and Family at Fletcher Jones Audi
Exceptional customer service!
by Talon Young on 09/19/2021I recently purchased an Audi A3 and the inspection light came on the dash board. I Googled many Audi dealerships and this one had the best reviews. I did not know what to expect, but I was extremely satisfied. Jared and the other people… there were extremely nice and knowledgeable. The waiting room was comfortable and clean, and they text you a video of the inspection while you wait 😁 I did not purchase my Audi from here, but I will definitely be back to have it serviced. Thank you guys so much.Hi there, Thank you for your business & the 5 star rating! The team at Fletcher Jones Audi would like to welcome you to our family and appreciate the opportunity to earn your business. We appreciate your kind compliments about Jared and are elated to hear that your A3 is serviced back to tip-top shape! We look forward to serving you again at your next scheduled maintenance interval. Well wishes, Your Family and Friends at Fletcher Jones Audi
Service
by Service Team on 09/15/2021As usual, great service from the team at Fletcher Jones. My service rep Eric Ponce answered all my questions, provided great service, kept me updated and extremely honest with my service recommendations.Hello there, Thank you for choosing Fletcher Jones Audi to attend to your service needs! We thank you for your ongoing patronage and for leaving us your kind remarks for Eric Ponce! Providing the best customer service experience possible is our top priority. We look forward to serving you again at your next scheduled interval and are here for you should you have any questions in the meantime. Best, Your Friends and Family at Fletcher Jones Audi Your Friends
Excellent Service
by Clotilda Kyle on 09/05/2021The service and communication was truly excellent. Friendly, professionalism with every contact.Hello there, Thank you for choosing Fletcher Jones Audi to attend to your service needs! Our team appreciates your business and is delighted to hear you had a friendly, professional and communicative experience working with our team! We look forward to serving you again at your next scheduled service interval. Warm regards, Your Friends and Family at Fletcher Jones Audi
- Complimentary Coffee
- Television
- Customer Lounge Area
Hello Ireneusz, Thank you for your 5 star rating! Our team strives to provide the best customer service experience possible for every guest. Take care, Your friends and family at Fletcher Jones Audi
by Ilona Nathania on 11/13/2021