Fletcher Jones Audi
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Dealership Service Review
service Rating
Above and Beyond
Written byon 10/13/2021
I had to recently take my Audi Q3 in for a check engine light. During my service appointment there was a discrepancy with my extended warranty to cover the repair. Tony and Andrew diligently worked with Audi to get the issue rectified. Their efforts to ensure it was all taken care of was true customer service. Not only did they resolve the issue but Tony kept in constant communication with me during the process. I can't thank them enough for all they did for me during my service appointment. Thank you Tony and Andrew!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sergio Rodriguez on 10/16/2021
Dealer Response
Hi Trisha R,
Having the opportunity to share our passion and commitment to Audi brand with an amazing guest like yourself is truly a treat! Thank you for allowing Tony and Andrew the privilege to earn your business and attend to your service needs! It brings us so much joy hearing that both Tony and Andrew assisted with getting your Audi Q3 in tip-top shape and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us.
All the Best,
Your Friends and Family at Fletcher Jones Audi
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