Roesch Ford
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Customer Reviews of Roesch Ford
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by KristyM on 12/22/2022updated 12/27/2022Professional, easy and felt confident throughout process.Good honest car dealer
by Captain Blue on 02/01/2022Ordered my bronco through them and they was very good and honest didn't up charge me over msrp and everyone was friendly would recommend this dealer if looking to buy a ford 5 stars in my bookBronco Sport Jet
by Costello on 01/30/2022Excellent service that made the buying process easy.2020 ranger
by Nick pa on 08/12/2020I just bought a 2020 Ford Ranger from Roesch Ford. I can not tell you how happy i am to have gone there. Everyone is very friendly and there was no pressure at all. On Saturday I first talked to Chris on the online side. He was very… nice and helpful. Then when i showed up i was greeted by Nick Petrasz. He was very friendly and knowledgeable. He also never pressured me. I test drove 2 vehicles. A ranger and an edge. I ended up loving the ranger. Nick walked me through my options. And I met Ray (Reynolds I believe ). He is one of the nicest guys i have ever met. Not just in the car biz in life one of the nicest. I had to come back on monday. When i came back i was again greeted by the friendly faces of Nick and Ray. The evaluated my trade in and gave me a great deal. I could not pass it up. I also met Sam the financial guy. He was also super friendly and nice. Joked around about an apartment same complex we lived in at different times and how it did not change. Everyone one at Roesch was amazing. Nick called me the day after thanked me and to see if i needed anything. I would 1000% recommend anyone looking for a ford or any car to go to Roesch Ford. Amazing people and none of the BS that you get at other dealership. Straight forward honest great people. I am sorry i can not say enough good things about them. Great to see people make others feel good in times like these.Purchase 2018 Rubicon
by Res on 07/29/2020Phenomenal service from start to finish on the buying process. The entire team from Ashley (Internet sales) to Nick (On site sales) to Sam (finance) to Dave (GM) all were great to work with. Entire process felt as though we were working… together to get a deal done and that’s how every dealership should be. First time I have ever enjoyed the process of purchasing a vehicle.great dealer
by mikeg1120 on 03/04/2019It was great. Roesch was fantastic. No complaints here. Honest, fair, no hidden cons, I recommend them to everyone. Best car buying exxperience i ever had.Buying a used car
by SuperSnakeGT on 01/19/2019The salesman Patryk greeted me at the door, and was very quick to get cars ready for a test drive. He was very knowledgeable about the cars and made the car buying process a breeze. Thanks Roesh Ford!Love my ford
by Momofmany on 01/11/2019Joe in financing was so helpful. Sam is very knowledgeable about my new Escape. He knew the ins and outs like the back of his hand. Great experience all around!Above and beyond
by G.Walker on 12/27/2018went to the dealer knowing i was buying a new truck that day . this guys were fantastic no pressure and even offered to give me a ride to drop of my rental car .Buying a Ford Edge
by DonaldK on 10/30/2018My wife and I decided it was time to buy a new car and stopped in at Roesch Ford to see what they might have and what kind of deal they would make. We did have the option of going to other dealerships in the area but have had some… experience with the people at Roesch which is why we thought we would try them first. We were not disappointed! Our salesman, Jimmy, was knowledgeable about the cars we asked about and couldn't have been more helpful in helping with making our selection. We walked in there thinking about a Fusion or similar car but discovered that a new Edge could be made to be in our price range. We bought the car and have loved it. It seems to be well made and Jimmy took the time to help set up some of the things we weren't familiar with such as bluetooth. I would highly recommend the car, the dealership, and the salesman to anyone who would be interestedGreat Escape
by Escape S on 08/28/2018updated 09/05/2018Thanks to Dan who made my buying experience painless. The vehicle I purchased is beautiful. Dan showed me all the features and was very informative about my warranties. I didn’t feel any pressure to buy which I really appreciated.Sam was the best!!!!
by Cepeda's on 08/16/2018When my wife,daughter and I first walked in we were greeted by Sam. He was very polite and knowledgeable, The thing we liked most from Sam was that he was not your average car salesman. He wasn't pushy and his first question wasn't "how… serious are you about buying today" like other dealerships. He answered all our questions gave us a test drive and sure enough we were sold. We met with Jose from Finance Dept. who was also very helpful and polite. In conclusion not only did we like our new 2018 Platinum Explorer but we liked Sam and Jose also. They really helped us in sealing the deal, we now have a favorite car salesman in Sam from Roesch FordRoesch Ford
by kerry k on 07/18/2018I had a very pleasant experience purchasing a 2018 Fusion from the moment I entered to dealing with the sales and finance people. There was no pressure to buy this or buy that. The dealership itself is very customer friendly. If you're… looking for a new vehicle-check out Roesch.Great experience for this single mom
by Lainie0624 on 04/03/2018I left the dealership an hour ago and was anxious to post about my experience with Sam and Rani and all the guys at Roesch. I initially went in a couple days ago to look at a couple cars. I knew exactly what I wanted and researched… diligently online. My search brought me here. I told them up front that I would not be purchasing until the end of the week, which they totally respected without even a hint of pressuring me to buy that day. I did return and was just so appreciative of how they handled their business with me. I'm a single mom, came in with my 6yo son in tow. He was in heaven checking out every single car on the showroom floor, and the staff just let him go at it. They engaged him, talked to him, let him tag along when they went to put the new plates on our car, and one of the guys even gave him a set of LEGO markers that had been sitting in his desk for a year, just waiting for my son, apparently. LEGO markers -- so cool, didn't even know such a thing existed! So as I was finalizing the purchase of my car, my son was drawing the car interiors on blank pieces of paper, and several of the sales guys were sitting with him, and seemed to genuinely be enjoying talking cars with my 6yo. I was even more motivated to write this review, because earlier today I had an experience with an *unnamed* dealership, that was very typical of what a single woman would expect at a dealership -- lots of condescension and ogling. The superb customer service at Roesch (and lack thereof at this other place), was one of the deciding factors in my decision to purchase at Roesch. Kind, courteous, and totally respectful to not only me, but my 6yo as well. And my car (granted, I've owned it for an entire hour), feels totally solid, clean, and even slightly extravagant. Very happy customer!New car
by Jaxson76 on 02/19/2018Our sales person was great. Her name was Mary. She was a great person that seemed to handle all my questions great. The problem was the price of a new vehicle. Apparently there was a mess up in the price posted online. It was wrong.... I… tried talking to the sales people and they said it was an accident, which I get. The price never dropped. I contacted Hawk and they gave me a much better price.... 5,000 dollars less. I'm not sure why they couldn't do the same price but, I was having a cat serviced at the same time. Jeremy was the best repair sales person that u could ask for. He is truly top notch. I would recommend the service to anyone but the sales.... R sales2015 Ford Explorer
by Daniel7265 on 01/20/2018Was looking for a explorer. I saw that Roesch ford had a few that fit the bill. Walked in blind and met salesman Daniel Latcu. He found what I was looking for. Daniel is very informative.After a short negotiation we made a Deal thank you… DanielGreat experience
by Ankletoes on 12/15/2017Found a great car at a decent price, I worked with Patryk Kowalkowski at ext- 2233. Not a pushy guy, allowed me time to breathe and make an informed decision. The whole buying process was about as easy as it could be. I would recommend… working with Roesch if you want an actual pleasant experience buying a car.Regret buying from this dealer
by Dawn_UT on 06/26/20171. I only received one key for the $15k car I just purchased. That makes no sense at all. I purchased a Ford vehicle, at a Ford dealer but yet they couldn't bother making a second key and now I have to purchase one on my own, at my own… expense. What really bothered me about that exchange is that the salesman Nick Lach was not upfront as a salesmen to tell me that was the case. Because that would have also played a roll in the negotiation. Instead he told me I can come in on a Wednesday and have their guy make one for me for around $120 after we had already closed on the deal. 2. They don't even fill your 'used' cars with half a tank of gas. Another thing that shows their dealer does not care about customers unless they are purchasing a brand new vehicle. The vehicle I traded had a little over half a tank, so I lost out on that. 3. Even though I came in, in the morning while the dealer was not at all busy the manager could not be bothered to come over and even introduce himself to me. That is something that every other dealership I had gone to for test drives did, even though I wasn't even buying a car from them. Perhaps your manager that was on shift at the time didn't feel I was worth the time. 4. I also have to bring the car back in to have the door handle repair on an IOU. Something that should have been fixed prior to the car even being put on the lot. Which tells me that the dealer was hoping the person that purchased the car wouldn't notice it, so the dealer wouldn't have to fix it. So I'll be bringing the car back in over the weekend to waste more of my time to get it fixed.Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Roesch Ford. We would like the chance to talk to you further so please do call us at (630) 279-6000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Awesome experience!!
by Tyberious on 06/12/2017We recently purchased a car from Roesch Ford and can't say enough good things about our overall experience. The entire staff was great especially our salesman Larry Mason! I would definitely purchase another vehicle from them and recommend… them to all my family and friends!Excellent
by Frocker on 09/21/2016updated 09/30/2016This is the second truck we have bought from them because of the people there. The salesman Dave Wishart is the best. They work with you to get you what you want. Excellent finance people too. The only issue with this dealer is the service… departmentFrocker, your positive review means a lot to us and were happy we could help you! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
STAY AWAY!!! BAD TITLES!!!
by RippedByRoesch on 09/28/2016We purchased a 2013 Corolla from Roesch Ford in Bensenville, Illinois on July 18th, 2016. We were assured that we would receive all necessary paperwork for registering the car and getting plates before 30 days. We did not. After hounding… them, they sent us out another 35 day tag out for us very reluctantly. Shortly after that we received the paperwork but it was terribly wrong. The odometer reading on the title and the odometer statement did not match and were grossly off. So we sent all the paperwork back to Roesch Ford. Needless to say today when I called to check on the paperwork ( 9 1/2 weeks from the purchase ) they had no idea when the correct papers would come. "Could be a week or a month or longer." is the response. The state of Illinois had to back check and see were the problem of the odometer reading is. So another question, which is the correct reading? What exactly did we buy? Needless to say we now have a car that sits in the driveway unable to be used ( we were not offered another 30 day tag and frankly not very sure the second one was legal ). Their response was " not our problem ". We have asked many times over the last two plus months to return the vehicle since they cannot provide clear and clean title. Their response is either the management ignores your calls completely or " not our problem" Their own contract and the law states if the purchased vehicle cannot be titled/registered within 30 days the vehicle is able to be returned. Not a company I would recommend to anyone go to for anything. When we said we would just drop the vehicle off they throated to report the vehicle abandoned. They are definitely not one we would ever send anyone to. The only upside is the salesman we had. He has tried to help us through this entire mess. He has apologized multiple times. To bad the company he works for doesn't have the same respect for customers or have his ethics. We would just like to return the vehicle as allowed by law. Further action is being taken as we speak.
Ford Escape
Ford F-150
Ford Edge
Ford Expedition
About our dealership
Hi, thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Dave Roesch, General Sales Manager at (630) 279-6000 or at daveroesch@roesch1.com
by roeschford1 on 02/26/2018