Roesch Ford

1. I only received one key for the $15k car I just purchased. That makes no sense at all. I purchased a Ford vehicle, at a Ford dealer but yet they couldn't bother making a second key and now I have to purchase one on my own, at my own expense. What really bothered me about that exchange is that the salesman Nick Lach was not upfront as a salesmen to tell me that was the case. Because that would have also played a roll in the negotiation. Instead he told me I can come in on a Wednesday and have their guy make one for me for around $120 after we had already closed on the deal. 2. They don't even fill your 'used' cars with half a tank of gas. Another thing that shows their dealer does not care about customers unless they are purchasing a brand new vehicle. The vehicle I traded had a little over half a tank, so I lost out on that. 3. Even though I came in, in the morning while the dealer was not at all busy the manager could not be bothered to come over and even introduce himself to me. That is something that every other dealership I had gone to for test drives did, even though I wasn't even buying a car from them. Perhaps your manager that was on shift at the time didn't feel I was worth the time. 4. I also have to bring the car back in to have the door handle repair on an IOU. Something that should have been fixed prior to the car even being put on the lot. Which tells me that the dealer was hoping the person that purchased the car wouldn't notice it, so the dealer wouldn't have to fix it. So I'll be bringing the car back in over the weekend to waste more of my time to get it fixed.