Raymond Chevrolet
Customer Reviews of Raymond Chevrolet
Review type:
Fixed all problems
by kkautz71 on 05/12/2025On May 5th I dropped off my truck for four tires. The text link for recommendations didn't work and when I picked up my truck my window visor was broken. No one had informed me of that, I called my service writer Jason who said he'd relay… the message to Marty. I still haven't heard back. Update May 2025: Was fast to correct the issue I had and worked for better result.Replace alternator
by Cindy mb on 05/05/2025Appreciate repair was completed as quickly as possibleThank you for your wonderful review, Cindy! We're glad to hear that your repair was completed quickly. At Raymond Chevrolet, we strive to provide efficient service for all our customers. We look forward to assisting you again in the future! Van Neff - General Manager - vneff@raymondchevrolet.com
Major service repair
by Nathanr on 12/24/2024updated 12/30/2024Very professional. Sent me a video of everything they found wrong and got it all done in a reasonable amount of time. Loaner car was great and gave me a look at a newer suvThank you for your wonderful review! I'm thrilled to hear that you had a positive experience with us at Raymond Chevrolet. It’s great to know that our team was professional and that the video update was helpful. I'm glad you enjoyed the loaner car and had a chance to check out a newer SUV. I appreciate your feedback and look forward to assisting you again! Van Neff - General Manager - vneff@raymondchevrolet.com
Chevelle malibu
by JPBPE05 on 09/07/2024Excellent Service by staff- Quality work by their mechanic.Thank you for your kind words! We are thrilled to hear that you had an excellent experience with our staff and appreciated the quality work done by our mechanic at Raymond Chevrolet. Your feedback means a lot to us. We look forward to serving you again! Van Neff - General Manager - vneff@raymondchevrolet.com
Raymond Chevrolet has the best service department!
by Tannaid on 06/15/2023The best around! I never have to worry about my vehicle. Morgan always know what I need. She is thorough and always professional.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Van Neff - General Manager - vneff@raymondchevrolet.com
best crew around
by bfa1shot on 04/04/2022have never had a bad experience from purchasing to service...Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Van Neff - General Manager - vneff@raymondchevrolet.com
UNRELIABLE
by Kate_G723 on 04/25/2016I took my car to get a routine oil change and the technician screwed something up with the filter or gasket. About 5 minutes after driving off the lot, I got stranded on the side of the road and all of the oil had drained out of my car.… They called for a tow and set me up with a loaner vehicle, which they did not brief me to explain where any of the controls, etc were. The next day they called to tell me that they did, in fact, damage my motor and that I had one of two options: 1) have them replace the motor with a used motor with similar mileage OR 2) give me a $1000 credit to buy a "new" vehicle. I am a grad student with no funds to buy a "new" vehicle so obviously I had no choice but to go with option 1. I did try to get information on the new motor (at face value it seemed like a fair deal, but I don't know how the other motor was cared. I asked for an extended warranty and they would not give it to me, nor would they give me money for depreciation (a vehicle with a replaced motor is obviously not worth as much) despite it being their fault. I ended up denting the loaner vehicle because the gas tank was on the opposite side of the car than on my car (the passenger side) and I scraped it against the cement when I went to go around to the other side. I take responsibility for damaging their vehicle, but I shouldn't have had it in the first place and they ended up charging me about $500-$600 more than they charged the insurance company. Overall, they did nothing to make the situation easier on me, a situation that, again, was THEIR FAULT! Everybody I have spoken to says they will not recommend this place and they will actually tell them to go elsewhere!I received a call from the dealership. They told me that the mishap was not the technicians fault, rather it was a faulty oil filter housing valve. They replaced my motor despite it not being their fault because they didn't think that I should incur the debt. I spoke with Marty and Clint on multiple occasions, both of whom were very kind and apologetic. There is always two sides to the story, and now that I have both sides, I would like to express how well they worked with me after the fact. They definitely put the customer first.
Great Service in Small Town
by dmccuistion on 02/06/2016Chris, Marty, Ken and the service department in general have always been outstanding and courteous, while also going above and beyond when servicing our vehicles. I was a little bummed out with the last visit because they were unable to… make a repair based on the non-availability of a part for my 2005 Pontiac G6. Chris had to reach out to other GM dealerships across the country to see if anyone had the part for my car-unfortunately, it could not be found. The service department did a great job of removing the sunroof headliner from my vehicle so I can use the sunroof, but I wish the headliner could have been fixed (it can be a little noisy when blasting down the highway). Oh well, that's what you get for driving an 11 year old car that was built by Pontiac (Looking forward to a new car in about 5 years-hope the SS is still in production). I appreciate the fact that I wasn't charged for the labor/time that went into the sunroof issue. Thanks again for awesome service! Dan & Susan McCuistionExcellent Service at Raymond Chevrolet
by dyoakem on 04/01/2015updated 04/16/2015This was the 1st service on my 2015 Equinox. As alwas the service is exceptional. My service advisor was Karen and she was phenominal. The whole service and " Parts team" is excellent and provides consisten service each and every time.Raymond Chevrolet
by Brittany_G143 on 04/11/2015Best service and most professional employees I have ever worked with. My car looks great and I am so happy with my service.Brittany, thank you for writing such a great review about our dealership! Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with your services. If you have any questions, please feel free to give me a call. I look forward to working with you again and hope that you'll find us on Facebook and Twitter to locate outstanding specials from our service department. Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
coupons
by Tinam85 on 04/01/2015updated 04/09/2015U had special pricing on oil change and tire rotation, but was in able to use my coupon 20$ disagreed with that. Otherwise service was greatThank you for your feedback. Our customers are our greatest asset and we all strive to provide a great service experience! Your comments will be reviewed with our team and if you have any questions about pricing, please feel free to give me a call. I look forward to working with you again. Best, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
Serviced my car the way Grossinginger could not.
by mrprosser on 03/20/2015updated 04/02/2015Went above what I expected. Fixing a car I bough somewhere else still under warranty .Did safety check found two other things got fixedSpring 2015 Oil Change
by Cat_Woman1 on 03/13/2015updated 03/29/2015Excellent as always. Had a nice chat with my salesman Derek while I waited and he was nice and pleasant as always also. Marcia Lindorfer OLSONThank you for taking the time to share your feedback. Derek is a valued member of the Raymond Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
super service
by KathyLee on 03/11/2015updated 03/29/2015Each time I bring my car to the dealership (this and my prior car) I am very please with the level of care they give. They're quick, efficient and knowledgeable (they explain what they did to the extent that I understand)!!Thank you for stopping by to leave this incredible review. Our staff prides itself on providing quick, efficient and knowledgeable service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
So grateful to Ken in service!!!
by Sarakeza on 02/28/2015My wife had an unexpected mechanical problem arise which would have prohibited her from driving to our sons last basketball game of the season. The dealer we had bought the car from was not helpful (disconnected her twice and then… forwarded the call to a VM) so she called Raymond Chevrolet. Ken in service not only got her in immediately but was able to help her secure a rental so she was able to make it to our sons game. Ken was PHENOMENAL and exceeded our expectations. Highly recommend!!Great Service!
by pwtippman on 02/04/2015updated 02/23/2015It is so nice that that the service consultant listened to my concerns. The service consultant did not promise anything, but looked into my concerns when I voiced my opinion. She went to bat for me, she was able to ensure my concerns were… addressed. It was nice to know they went above and beyond to ensure I was satisfied. The decision may have went the other way, but at least I knew I was listened too, which does not always happen. I am sure I will get my next Chevy at Raymond.The great team at Raymond Chevrolet
by Paul5862 on 02/05/2015updated 02/23/2015Very attentive staff focusing on everyone's needs. From the service writers, sales staff and mechanics. Handling qustions without being overly pushy. No wonder they are the premier dealer in the area.Warranty Work
by Brandon2232 on 01/28/2015updated 02/09/2015Walked in, Chris went over everything that they'd be doing, got me my rental car and the next day called me as soon as my car was ready.Last Minute Service
by Lemarfamily on 01/24/2015updated 02/06/2015Had an oil change & recall work done. Was able to get a last minute appt. They helped to get this done when I had time to take care of it! Friendly service!Best service staff in the business!
by BlarneyRob on 01/23/2015I have taken my vehicles to Raymond Chevrolet for years because the service staff there is second to none!Thank you for leaving us this terrific feedback and for your continued patronage! Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. I'll be certain to share your compliments to the rest of the service team. Please don't hesitate to contact us if there's anything else we can do for you! Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
Chevrolet Service at Raymond Chevrolet in Antioch!
by GordonOhm on 01/10/2015updated 01/20/2015Ready willing and able to handle all vehicle services for a variety of Chevrolet vehicles; and their specific needs. Thank You!Gordon, I want to thank you for taking the time to write this review, and for the kind words on behalf of our service team. It means a lot to us as we are always striving to ensure we give our customers the best possible customer service. I'm glad we were able to do that for you, and I hope we will see you again in the future. Best regards, Charlie Hansmeyer - General Sales Manager - chansmeyer@raymondchevrolet.com
Chevrolet Equinox
Chevrolet Colorado
Thank you for your update! We appreciate your patience and are glad to hear that the issue with your truck was addressed quickly. At Raymond Chevrolet, we strive for customer satisfaction and aim to ensure that all concerns are resolved effectively. If you need anything further, please don't hesitate to reach out. We look forward to serving you again! Van Neff - General Manager - vneff@raymondchevrolet.com
by Raymond Chevrolet on 05/14/2025