MINI of Hawaii
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Customer Reviews of MINI of Hawaii
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WARNING - Conducts Unauthorized Credit Checks / Fails to Protect Identity
by MINIJEEP on 05/19/2018BMW/MINI of Hawaii will conduct unauthorized hard inquiries on your credit, damaging your credit score and costing you countless hours to remedy and, at least in my case, thousands of dollars. The day after purchasing my MINI in cash, I… received a credit notification that BMW/MINI conducted a hard inquiry on my credit. This was totally uncalled for as I never pursued financing for my vehicle. When I contacted BMW/MINI about it, the sales manger, Darrel Pestana, claimed he di dit on "accident" having negligently clicked the wrong button while haste-fully trying to complete my purchase. Rather than take ownership of the problem, BMW/MINI tried telling me just to contact the credit reporting agencies on my own. Unfortunately, as I told Darrel, this is not the solution as the request to remove such inquiries needs to come from the business. Finally, BMW/MINI agreed to deal with the issue. It has now been a month and, according to Experian, they have not received any such request from BMW/MINI or their representative. BMW/MINI's solution... rather than fix the problem they tried to buy my silence and submission by offering me a measly $500 credit toward MINI accessories. This is totally unacceptable as BMW/MINI's little "accident" is costing me thousands in additional interest toward my new home loan. MINI has yet to resolve the problem or offer fair compensation for damages. Additionally, BMW/MINI fails to safeguard their customers' personal information. They openly emailed all of my personal information, to include name, address, phone number, date of birth, and social security number (everything you need to steal someone's identity) via insecure means without first asking for my permission. Shoot, there were even people on the CC line that I didn't know and I'm pretty sure the BMW/MINI manager didn't know either. Now all my information is floating around the web and in I don't know how many people's inboxes. Additionally, when they sold me the car, BMW/MINI didn't even take the time to pull out the previous owners' documents. I have copies of the previous owners' registration and insurance cards, giving me their names, address, phone number, insurance policy information, and other personal info that BMW/MINI should have safeguarded.BAD BUSINESS
by babyboi21 on 03/06/2018Very very shady dealership!!! Bad business! They have no heart! The better business bureau should definitely look into these guys. I traded my car in which had a KBB value of 11000 and in which they told me there was a safety recall that… they could not fix so they wouldn't sell it therefor only gave me less then half the value! Next day now selling it for 13000 rather then whole sale! I definitely got robbed. Then come to find out they turned the financial paperwork in for the trade in late which in turn made me pay 2 car payments in 1 month!!! Thanks a lot!!! ****** stay away ***** do not trust****Sales and service will rip you off!
by Stealerships on 02/15/2014updated 06/03/2025These guys do not honor any buying service pricing and do not deal on price. Their special is MSRP all day long. There are dealers all over the mainland who will ship a car to you in a week for thousands less than these guys charge.… Don't let the salesguys lie to you, according to their BMW franchise agreement, they are obligated to honor the manufacturer's warranty and service plan for all BMWs regardless of where you purchased it. As for the service department, These guys are very proud of their pricing structure. Basically, here is the math: Whatever the reasonable price you think a part should cost, mark it up anywhere from 100-400% Whatever the reasonable price you think labor should be, double to quadruple that too. Worse yet, these guys never stock anything and they also don't give out loaners. Unless you go in for a warranty repair, go anywhere else. As for warranty repairs, make sure they don't break anything else while they have your car. Sad to say but the service writers get a kickback for ripping people off, one of those kickbacks is keeping their job as they have to meet specific sales numbers or be fired. Those that do well ripping people off, make the big bucks on commission.
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