MINI of Hawaii

BMW/MINI of Hawaii will conduct unauthorized hard inquiries on your credit, damaging your credit score and costing you countless hours to remedy and, at least in my case, thousands of dollars. The day after purchasing my MINI in cash, I received a credit notification that BMW/MINI conducted a hard inquiry on my credit. This was totally uncalled for as I never pursued financing for my vehicle. When I contacted BMW/MINI about it, the sales manger, Darrel Pestana, claimed he di dit on "accident" having negligently clicked the wrong button while haste-fully trying to complete my purchase. Rather than take ownership of the problem, BMW/MINI tried telling me just to contact the credit reporting agencies on my own. Unfortunately, as I told Darrel, this is not the solution as the request to remove such inquiries needs to come from the business. Finally, BMW/MINI agreed to deal with the issue. It has now been a month and, according to Experian, they have not received any such request from BMW/MINI or their representative. BMW/MINI's solution... rather than fix the problem they tried to buy my silence and submission by offering me a measly $500 credit toward MINI accessories. This is totally unacceptable as BMW/MINI's little "accident" is costing me thousands in additional interest toward my new home loan. MINI has yet to resolve the problem or offer fair compensation for damages. Additionally, BMW/MINI fails to safeguard their customers' personal information. They openly emailed all of my personal information, to include name, address, phone number, date of birth, and social security number (everything you need to steal someone's identity) via insecure means without first asking for my permission. Shoot, there were even people on the CC line that I didn't know and I'm pretty sure the BMW/MINI manager didn't know either. Now all my information is floating around the web and in I don't know how many people's inboxes. Additionally, when they sold me the car, BMW/MINI didn't even take the time to pull out the previous owners' documents. I have copies of the previous owners' registration and insurance cards, giving me their names, address, phone number, insurance policy information, and other personal info that BMW/MINI should have safeguarded.