Honolulu Buick GMC
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Customer Reviews of Honolulu Buick GMC
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van automatic door locks still not fixed
by ken gmc van on 12/02/2024I is always a pleasure dealing with the friendly and helpful staff at GMC, though the problem with my van automatic door locks is still not resolved because I was told the part they thought was the problem was not the problem. I was told… that the proper part has been ordered and is on its way. This problem has been going on since I first purchased the van and is still not resolved, I have faith that GMC will get the problem solved and repaired
The following reviews are more than two years old. They are not included in the overall rating.
18 service reviews
Excellent Service for my Cadillac
by KoaTree on 09/01/2017The service was performed quickly and correctly. Every person I was in contact with did the little extra to make my experience excellent. Thank you all! Service consultant, check out desk person, Service Manager, shuttle driver.Isaac Rivera Best Service Advisor in Honolulu
by ThePro_Rocker on 03/08/2017I live in the Mainland and I have put my trust in your dealership mainly because of the Exemplar Service my daughter has received from Isaac Rivera. I feel confident that if my daughter who is attending college on the Island has a problem,… I can ALWAYS count on Isaac!!Aloha Service with great deals too!
by CTS0004 on 04/25/2016My service experience was truly filled with aloha and care. Plus I got a super surprise when I got such a great deal on 4 tires to go along with my oil change!Service
by JNReeves on 12/03/2015updated 12/16/2015From the time I made the appointment to the completion of the service I was kept up to date on the progress overall satisfied with the workSweet
by StevenYuh on 11/26/2015updated 12/04/2015I chose to sit and wait for my truck to finish. and it didn't take too long. I've waited way longer at other dealers before. They even did a recall that I wasn't aware of. Sweet.Great customer service
by Tammy_P on 11/23/2015updated 12/04/2015I had a lot of work that needed to be done on the car and I was resigned to the fact that I would be stuck there all day because we only have one vehicle. The shuttle service not only gave me a ride home, but also picked me up when the car… was finished that afternoon. I didn't expect that and I am very appreciative for the service I received that day.Warranty Service
by Chris_Kai on 11/23/2015updated 12/04/2015I brought may car in to replace a faulted Cue system. Work was completed when stated. Waiting area was comfortable. Car was returned with finger smudges on most window surfaces and the rear view mirror. Over the past 10 years, I've… become accustomed to a standard of having the car washed and vacuumed after dealership servicing - this is not performed at Honolulu Cadillac.GMC Hawaii
by fishing_ on 08/23/2015Your service is always fantastic, However i did purchase the service plan, and lately when I have come down to get my truck serviced it seems they have a hard time finding that info. but other than that great placeAwesome Customer Service
by Titagirl045 on 06/01/2015updated 06/17/2015Jon was my salesmen. He was Awesome, great customer service got things done quick and easy. I would recommend him to my family and friends. Thanks for great customer service.Excellent Service Experience
by Don_O on 05/02/2015I was able to schedule my appointment without a problem on line. My long-time Service Representative, Stan Ohama, was on hand on my arrival to receive and process our vehicle. We took advantage of the shuttle service and, when informed… that added time would be needed to diagnose needed repair, the shuttle picked us up and took us home. Mr. Ohama informed us of shop actions. The following morning, Mr. Ohama informed us of the repairs performed and that our vehicle was ready for pickup. We arranged for a shuttle pickup to the dealership. The repairs have proven to be successful with the actual repair cost lower than the initial in-shop estimate. Services, from reception, during repair work and at the time we retrieved our car were excellent!car wash
by Shirlee45 on 02/28/2015updated 03/05/2015It was good. The gmc in waipahu washes cars as part of the service. Would have been nice to have the car washed and vacuumedMy 2009 Escalade EXT
by Booney11 on 02/20/2015Well,first of all. kudos to Stan,he took care of me, and also Wayne, even though I gave them the wrong contact number. I would like to see some paper towels instead of the handblower thing,cause I couldn't wash my face. Thanksservice 12.14
by cmaffei on 01/14/2015As always, everyone is so very nice and accommodating. They take good care of my car, and me when I have to take it in for service.Awesome Customer Service
by Mully1331 on 12/30/2014updated 01/07/2015Lance Kobayashi the service manager and all of his Service advisors Stanley, Michelle and Will were fabulous!!! They took very good care of me and had me on the road in no time. I will make sure I refer all my family to them for not only… service but for sales too. Much Aloha!!!Survey: Dec 14 Service Call- 2013 Acadia
by Joseph_R on 12/30/2014updated 01/07/2015My service rep. handled my service call expertly, efficiently, and courteously. This was excellent service! Your courtesy shuttle was the primary reason I was able to schedule service during the weekday. The shuttle driver, Virginia, was… courteously and helpful, as well. Thank you for being professional.Overall good service with some hiccups
by YukonDenali14 on 10/16/2014updated 11/10/2014I called local dealership service department three times during the day to check on the status of my car. No call back which left me to assume my car was not done and was going to remain overnight. The next day I did receive a call… stating my car was ready at noon. Three of four issues were resolved. One issue, a scratched window was not resolved, I was told they were checking if it would be covered under warranty and I would receive a call. I never received a call.Outstanding Service
by rlbrown2192 on 09/10/2014updated 09/25/2014Everyone was so friendly. My advisor Chris, kept me informed of the status of my vehicle throughout the service period. My business experience is always enjoyable.Customer care and quality of service
by AD808 on 08/15/2014I went in for an oil change and everyone I spoke to was extremely helpful and knowledgeable. I appreciate the professional customer service I received while waiting for my vehicle. I routinely take my car in for scheduled services and what… brings me back is the consistency of quality and the excellent customer service.
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