Honolulu Buick GMC
Dealership Service Review
I was able to schedule my appointment without a problem on line. My long-time Service Representative, Stan Ohama, was on hand on my arrival to receive and process our vehicle. We took advantage of the shuttle service and, when informed that added time would be needed to diagnose needed repair, the shuttle picked us up and took us home. Mr. Ohama informed us of shop actions. The following morning, Mr. Ohama informed us of the repairs performed and that our vehicle was ready for pickup. We arranged for a shuttle pickup to the dealership. The repairs have proven to be successful with the actual repair cost lower than the initial in-shop estimate. Services, from reception, during repair work and at the time we retrieved our car were excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes