Five Star Ford Stone Mountain

by Nathan on 07/16/2021

SHADY SHADY SHADY! My son was looking at a truck there and called, spoke with Justin, He gave Justin all his credit info and budget, My son got the text that they could get him in the truck for under his budget so we planned going up there. We get to the dealership and are greeted by someone else whom justin had "told the situation to" This guy was condescending from the start telling me that "yeah more expensive loan means you pay more per month" so we spend an hour looking it over and they are doing the dealership thing "talking to their manager" they come back at $250 over the price we told them he could afford and for 24 months more on the term. So I tell them no, and they come back again and say thats all they can do. So I inquire as to why we were told otherwise, was it a bait just to get us in to see the truck. They give me the run around etc. so I ask for a manager, who refuses to listen to a word I have to say while he is trying to talk over me. (sorry for the run on sentence) I ask him how he knows why I'm upset if he keeps talking over me and the manager starts explaining financing to me.. I understand WHY the numbers don't work, I don't understand WHY we were told they could and would make it work. The Manager gets fussy with me and my son and basically said there was nothing he would do to help us out. So we went down the road to Stn Mtn Toyota, found a similar Tacoma (thats what we were viewing at 1 star ford) only a year newer with 30 k miles less, $2k more.. Stn Mtn worked with us were up front with pricing super nice, etc etc we ended up going over our budget and buying there. I have bought 3 cars from 1 star ford and will never ever set foot there again, and I will let everyone I know to steer clear of 1star Ford.

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by Doyle_H on 10/28/2017

Sean Roberts indicated very early on that he was not operating in my best interest when he brought me the paperwork padded with a $700 document fee when the X-Plan stated implicitly that there was a $100 cap on that fee when purchasing with the plan. He feigned ignorance of this until I provided the documentation stating the agreement. I was open-minded and trusting until this happened, and it became clear that he was not keeping my best interests in mind as we made the deal. He blamed it on someone else, and told me it was just an oversight. In my estimation, it’s the salesperson's responsibility to insure that a customer's bill is not being padded to increase the dealerships profits. I was on guard from that point and relegated to doing my own "checking" of all of the details related to purchasing the car. Sean also tried to convince me that I would lose some of the discount available if I did not finance the car. I balked at this because I knew better. He went and checked with someone and relented after what I already knew was confirmed. This was strike two in the trust and respect category. Also, the Bumper Protector, one of the add-ons I had selected, was not placed on the car the day I signed the final paperwork, due to it "bubbling up" when the service dept. tried to apply it. I had forewarned Sean that I would not buy the car unless everything I had selected was present and accounted for at time of purchase. Through many, many emails back and forth between Sean, Gene Diehl and myself, I was finally able to get them to ship the Protector to me after the Trunk Organizer I selected in its place turned out to be a flimsy, cheap item that was worthless. They eventually shipped it to me WITHOUT my apartment number on the shipping label, and also with the wrong Zip plus-4, making it necessary for me to create a UPS account to go in and have them deliver it to a UPS store. I feel that this was a passive aggressive tactic that was confirmed when the Protector arrived in a very small box, dented and dinged from how tightly it had to be coiled to fit in the box. I had agreed not to leave a negative rating if they shipped this to me, after much haranguing with Sean and Gene, with Gene practically coercing me to agree to leave positive feedback if they shipped it. This was the final insult with regards to a part that was supposed to be on the car when I drove away, and now sits in a box headed for the garbage. Sean seemed like a nice guy--I'll give him that. If he had treated me respectfully and had my best interests in mind, I would not be leaving negative comments and ratings. But, between his and Gene Diehl's ridiculous shenanigans over a cheap piece of plastic, namely the Bumper Protector, they truly reinforced every single negative stereotype that people have about car dealerships and the car buying experience. Gene Diehl and Rob Pope washed their hands of me after the car was mine, choosing not to respond to my emails until I emailed Sean again and said I was going to leave negative feedback unless they answered my concerns. (Gene, about the bumper protector, and Rob about the license plate when I inquired as to how and when I should expect to receive it, which was not clear to me at the time of purchase.) To treat someone who has just spent nearly $30K as if they do not even deserve the courtesy of a response is reprehensible and rude. Gene must not work very many days at the dealership, given how often he used the excuse that he was "off" and that was why he was unresponsive. I chose to communicate solely via email with them and had made this clear from the beginning with Sean, as I was endeavouring to document everything, as I do any time I am purchasing something as expensive as a car. They clearly did not like, nor respect my desired mode of engagement. Gene's "best friend" act was so transparent to me from the moment I met him, and my intuition also told me that the looks I kept getting from the guys behind the short wall who were deciding things, were driven by what was being said about me. It was a very uncomfortable situation with me feeling that I was being made out to be difficult by what was being said to them. It felt like I was the enemy, even though I was there to make a huge purchase. Rob confirmed this, in my mind, at least, when I grew tired of how long it was taking to finalize the paperwork. Sean had disappeared for what seemed like forever, and appeared again instantly, paperwork completed, like a Jack-Out-Of-The-Box, when I asked the lady at the front desk where he had gone and why it was taking so long. Rob took me into his office to sign the final paperwork and commented that he wasn't playing video games on the computer, and mentioned something about what people think about millenials. This was clearly a swipe he was taking to admonish me for "rushing" them, and indicative of the fact that he thought he was reading my mind about why I thought they had belabored the point so with finalizing the purchase. I brushed it off, but it was a point well received, and an ageist bit of drivel at that. I would never purchase anything from this dealership again.

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by FMF_Devil_Doc on 09/27/2017

I had a decent experience when I purchased a used truck with five star ford in Dec 2016. Afterwards, not so much. Pervis Reynolds was the salesman. I was promised a refund of my first oil change which wasn't needed until June 2017. I sent Pervis the receipt on 21 July 2017. After several follow ups and over 2 months later, I'm told they would only reimburse me if I took it to their location in Atlanta. I live over 4 hours away. Typical of a used car salesman to tell you one thing and do another. If they will lie about something this small, who knows what else they are willing lie about?

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by lovethecar4 on 02/22/2016

I found a mustang GT Performance Pack online with Five Star Ford in Ga. I live in Florida, so I called like I have done at other dealerships. Ended up with Marty. Very straightforward. No suprises. They had the best price. I flew to Atlanta. Picked up by dealership rep. Paperwork was quick. Keptnwaiting for the Suprise cost. No. No charge paint protection. No charge nitrogen. Unbelievable. I got the best price ever. Thanks Adam, Marty.

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by johnkinney634 on 01/26/2015

I recently purchased a new ford fusion at five star ford stone mountain. I printed out their price (which was the lowest by almost a thousand dollars) and was in and out in about an hour. Thank you!!

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by shebamidnightr on 09/29/2014

Every since they changed the name the customer service of this dealership is completely horrible. I took my car up to get checked out I sat for 3 hours before anyone told me any information about my car also when I walked into the waiting room they allowed one of the patrons bring a full size dog into the waiting room. Once they decided to inform me about the problem with my car they told me two different diagnosis which come to find out one was actually right they were just waiting for the warranty to expire so that they wouldn't have to pay for the repair on a 2 1/2 year car that they know this problem is common. If you go make sure you get Everything in writing because they will lie to you in you face

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