Five Star Ford Stone Mountain

Sean Roberts indicated very early on that he was not operating in my best interest when he brought me the paperwork padded with a $700 document fee when the X-Plan stated implicitly that there was a $100 cap on that fee when purchasing with the plan. He feigned ignorance of this until I provided the documentation stating the agreement. I was open-minded and trusting until this happened, and it became clear that he was not keeping my best interests in mind as we made the deal. He blamed it on someone else, and told me it was just an oversight. In my estimation, it’s the salesperson's responsibility to insure that a customer's bill is not being padded to increase the dealerships profits. I was on guard from that point and relegated to doing my own "checking" of all of the details related to purchasing the car. Sean also tried to convince me that I would lose some of the discount available if I did not finance the car. I balked at this because I knew better. He went and checked with someone and relented after what I already knew was confirmed. This was strike two in the trust and respect category. Also, the Bumper Protector, one of the add-ons I had selected, was not placed on the car the day I signed the final paperwork, due to it "bubbling up" when the service dept. tried to apply it. I had forewarned Sean that I would not buy the car unless everything I had selected was present and accounted for at time of purchase. Through many, many emails back and forth between Sean, Gene Diehl and myself, I was finally able to get them to ship the Protector to me after the Trunk Organizer I selected in its place turned out to be a flimsy, cheap item that was worthless. They eventually shipped it to me WITHOUT my apartment number on the shipping label, and also with the wrong Zip plus-4, making it necessary for me to create a UPS account to go in and have them deliver it to a UPS store. I feel that this was a passive aggressive tactic that was confirmed when the Protector arrived in a very small box, dented and dinged from how tightly it had to be coiled to fit in the box. I had agreed not to leave a negative rating if they shipped this to me, after much haranguing with Sean and Gene, with Gene practically coercing me to agree to leave positive feedback if they shipped it. This was the final insult with regards to a part that was supposed to be on the car when I drove away, and now sits in a box headed for the garbage. Sean seemed like a nice guy--I'll give him that. If he had treated me respectfully and had my best interests in mind, I would not be leaving negative comments and ratings. But, between his and Gene Diehl's ridiculous shenanigans over a cheap piece of plastic, namely the Bumper Protector, they truly reinforced every single negative stereotype that people have about car dealerships and the car buying experience. Gene Diehl and Rob Pope washed their hands of me after the car was mine, choosing not to respond to my emails until I emailed Sean again and said I was going to leave negative feedback unless they answered my concerns. (Gene, about the bumper protector, and Rob about the license plate when I inquired as to how and when I should expect to receive it, which was not clear to me at the time of purchase.) To treat someone who has just spent nearly $30K as if they do not even deserve the courtesy of a response is reprehensible and rude. Gene must not work very many days at the dealership, given how often he used the excuse that he was "off" and that was why he was unresponsive. I chose to communicate solely via email with them and had made this clear from the beginning with Sean, as I was endeavouring to document everything, as I do any time I am purchasing something as expensive as a car. They clearly did not like, nor respect my desired mode of engagement. Gene's "best friend" act was so transparent to me from the moment I met him, and my intuition also told me that the looks I kept getting from the guys behind the short wall who were deciding things, were driven by what was being said about me. It was a very uncomfortable situation with me feeling that I was being made out to be difficult by what was being said to them. It felt like I was the enemy, even though I was there to make a huge purchase. Rob confirmed this, in my mind, at least, when I grew tired of how long it was taking to finalize the paperwork. Sean had disappeared for what seemed like forever, and appeared again instantly, paperwork completed, like a Jack-Out-Of-The-Box, when I asked the lady at the front desk where he had gone and why it was taking so long. Rob took me into his office to sign the final paperwork and commented that he wasn't playing video games on the computer, and mentioned something about what people think about millenials. This was clearly a swipe he was taking to admonish me for "rushing" them, and indicative of the fact that he thought he was reading my mind about why I thought they had belabored the point so with finalizing the purchase. I brushed it off, but it was a point well received, and an ageist bit of drivel at that. I would never purchase anything from this dealership again.