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Five Star Ford Stone Mountain

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Five Star Ford Stone Mountain
3800 Hwy 78 East, Snellville, GA 30039 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Not willing to follow throught as promised
Written by FMF_Devil_Doc on 09/27/2017
I had a decent experience when I purchased a used truck with five star ford in Dec 2016. Afterwards, not so much. Pervis Reynolds was the salesman. I was promised a refund of my first oil change which wasn't needed until June 2017. I sent Pervis the receipt on 21 July 2017. After several follow ups and over 2 months later, I'm told they would only reimburse me if I took it to their location in Atlanta. I live over 4 hours away. Typical of a used car salesman to tell you one thing and do another. If they will lie about something this small, who knows what else they are willing lie about?
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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gvolkswagen on 09/28/2017
Dealer Response
I regret to hear of any miscommunication that has led to your distrust. Please know it would never be our intention to lie to you. I would appreciate the chance to speak with you to get a better understanding of what happened. Please e-mail me with your preferred contact and I will get in touch as soon as possible. Best, Brett Huntsinger General Manager BHuntsinger@fivestaronline.net
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