Customer Reviews of Capital Cadillac
Review type:
Awesome Experience
Capital Cadillac Carbuying Experience
by Psychology1101 on 03/04/2015My salesman, Mr. Brad Aull and Mr. Spears were very cordial, professional and business like in my working with them during my transaction.help
by Sonial on 02/04/2015updated 02/20/2015Jason Simmons went above and beyond to help me with my car repair when I was also having health issues. Thanks for having such great service people at Capitol!!!Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Jason and the rest of the team were able to go above and beyond to get your vehicle fix and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Best, Elwyn Bridges - General Manager 
Replacement of Rear Hub due to grinding/scraping sound
by mlmcgaha on 01/28/2015updated 02/09/2015The set up of the service and the loaner car were great. When I went to pick up my car, the service manager I dealt with was out, probably at lunch and the guy that helped me close out the process and get my car was lacking in personality.We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Elwyn Bridges - General Manager  
Capital Cadillac service review
by Perftrip on 01/21/2015updated 02/06/2015I did not receive a text that the car was ready as I was told I would. Whoever drove the car last left an empty drinking cup in the car.Its unfortunate to hear that you had an unpleasant experience at our dealership. I would personally like to apologize for the behavior of some of our staff, and not receiving any feedback regarding your vehicle. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any service issues you may have experienced. Best, Elwyn Bridges - General Manager
Cadillac service
by Tailor_Made201 on 01/17/2015updated 02/06/2015It was a great experience. The staff was polite and made sure they knew exactly what was going on with the recall and service. The waiting area was very ergonomically setup for a relaxing/working environment.Thank you for using our service department and the kind words about our dealership. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Best, Elwyn Bridges - General Manager
Best Cadillac Service - Capital Cadillac
by DSJ51515 on 01/12/2015I came in for some recall work. The work was done in a timely manner. Cliff Pilson and other members of the Service Team were courteous and professional. I am always happy with the service I receive at Capital Cadillac!Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with professional and courteous service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. I'll be sure to pass along your kind words to Cliff and to the rest of the service team. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Elwyn Bridges - General Manager
Great Service
by Daradv on 01/07/2015My vehicle was ready at the time promised. All paperwork was completed. The staff was courteous (as always) and the workmanship was excellent on my vehicle. I was very pleased with all communications with Jeff Wittenberg throughout the… repair on my car.Thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch service, and Im thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if theres anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Elwyn Bridges - General Manager
Recall 2014 SRX
by RichHQ on 12/19/2014updated 01/02/2015I was in for a recall on my 2014 SRX and I was in and out in just over an hour, they even changed the oil for me. I enjoyed the Dunkin Doughnuts and hot chocolate in the lounge.Thanks for the great review! Our team works hard to provide professional and efficient service, and I'm glad that your visit was exactly that way. Please keep us updated how we can serve you again in the future! Also, stay connected with us between visits on Facebook and Twitter. Best regards, Elwyn Bridges - General Manager
First Class Service
by Janebeth on 12/19/2014updated 01/02/2015The new lounge area was very nice. For those of us who were there early and thru lunch, sandwiches were provided and that was appreciated due to the time spent in the lounge. The service was great and they took care of everything on my… list. A new salesman came down and introduced himself (my previous salesman was no longer there) and gave me his card. It is all the little things that make driving so far for service less of an ordeal. You are up there with Dimmit Cadillac in Clearwater, Florida in my book.Janebeth, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Elwyn Bridges - General Manager
What a wonderful experience.
by mvbw on 12/19/2014A beautiful experience. The new waiting room is fantastic and the service was wonderful. Mr. Simmons was very professional at all times and the wait for an oil change was not that long. And yes, I enjoyed the sandwich also. What a treat.… The new chairs are very comfortable also.Thank you for writing this great review! I'm happy to hear that Simmons has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Best regards, Elwyn Bridges - General Manager
Rhondal Lee - SRX Sale
by dmcclenic on 12/19/2014The sales agent (Rhondal Lee) was new, but was great. He went out of his way to answer all my questions and followed up on all my request(s). I was not satisfied with the initial deal, and it was not dismissed. Between the sales agent… and office management, we were able to come to a happy agreement. The closer was knowledgeable, and friendly, and even though the closing went past everyone's work hours, no one was upset, all the way until the end. I have spoken with Rhon a few times since the sale, just as a follow up, so I am very impressed.Thanks for dropping by to leave this great review! I'm so happy to hear that you received top-notch service from Rhon. I hope that you are enjoying your new SRX fully and if you have any questions down the road, be sure to give us a call. We appreciate your business, and we look forward to working with you again! Best regards, Elwyn Bridges - General Manager
Service
by Lisbethc on 11/18/2014updated 12/09/2014Jason was my service advisor. He handled the service for a recall promptly and it was completed in less than 1 hour.Joseph G. Saulsbury
by keylime3 on 11/06/2014The best service you can get is at Capital Dealership. The Service Adviser Mr. ClifF Pilson took care of all my problems with the Suv. He was very thorough and made sure everything was taken care of. Ms. Ashley Booth the Service BDC Manager… was very helpful in retrieving my personal items which I had left in the car. She is very professional and a plus for the Dealership. Great Service and Dealership. Joseph G. SaulsburyWe truly appreciate you taking the time to leave us this great feedback, Joseph! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Cliff and Ashley took such great care of you and your vehicle. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Elwyn Bridges - General Manager
All work was performed.
by Noelb on 10/13/2014updated 10/27/2014I took my Escalade into Capital Cadillac for an assessment of any maintenance items that needed attention. The Escalade had more than 120K miles. They identified items, priced them and then gave me an estimate of when it would be ready.… They called and said it would be longer because some parts didn't arrive, but it was ready the next day and they called when it was ready.Noel, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that your overall experience with us has been pleasant. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Elwyn Bridges - General Manager
SERVICE ADVISER
by DINAMARIE on 10/05/2014GLEN IS THE BEST SERVICE ADVISER I HAVE EVER WORKED WITH. HE IS ALWAYS CHEERFUL, HELPFUL, PROMPT, AND EFFECTIVE. HE IS THE REASON I DRIVE A CADILLAC.Thank you for writing this great review! I'm happy to hear that Glen has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Best regards, Elwyn Bridges - General Manager
My car buying experience
by Caletha on 09/26/2014My expericence was good. I already knew the car I was interested in because of the "view inventory" option on your website which I found to be very helpful and efficient. I would have like service to be more hands on with showing under the… hood of the car (where is oil, washer fluid, various fluids etc...) would have been nice.Caletha, we love hearing about customers that have a great experience with us and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. I hope that you are enjoying your new car! We appreciate your business, and feel free to contact us if you have any questions on your new vehicle. Also, be sure to visit us on Twitter and Facebook for access to exclusive content and specials. Best regards, Elwyn Bridges - General Manager
car repair
by Seara on 09/16/2014updated 09/27/2014the cashier on saturday took the money from the wrong account i asked for it to be taken out half from one account and half from another that did not happen she was later notice she was on her I phone very poor customer service. wow.Seara, I am disappointed to hear about your negative experience. We always strive for 100% customer satisfaction,and it sounds like we may have fallen short of this goal during your last visit. I can assure you that your feedback will be taken into consideration. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Sincerely, Elwyn Bridges - General Manager - elwyn.bridges@capitalcadillac.com - 770-952-2277
Kudos to Capital Cadilac
by Ladycmoore on 09/12/2014updated 09/26/2014My service rep, Steve C, is very professional and keeps me updated to which services my auto is in need of. I find him very accommodating/flexible to my hectic scheduling. I very appreciative to have him as my service representative. I… was also very impressed with the new car clean up crew who did a fantastic job removing tar (a lot of it) from my auto and was reasonably priced. Many thanks to all.Thanks so much for the nice review! I am happy to hear that you were so pleased with the service you received during your recent visit. Steve is a key component of our team here at Capital Cadillac, and he will be glad to know about your experience as well. Please come back and see us again soon! Be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Elwyn Bridges - General Manager
Miss 2009 sts
by Milliejenk on 09/03/2014updated 09/25/2014I been a customer of capital cadillac since 1989 would never change too any other dealer. LOVE CAPITAL CADILLAC have a problem with your car see Steve C. he will be able too answer you questions and take good care of you,We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Steve always took such great care of you. We greatly appreciate your loyalty to our dealership  as well as your recommendations! Please keep us updated if thereÂs anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Elwyn Bridges - General Manager
Capitol Cadillac
by leebakersr on 09/04/2014Visiting your service department is always a pleasant experience because of the care and attention to detail that your service take in providing service. I think that Cliff P. is one of best service representative I have had over the last… 20 year or soLee, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch service, and IÂm thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your kind remarks to Cliff as well. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Elwyn Bridges - General Manager
A Great Cadillac Dealership
by BL_256 on 08/09/2014Even though the facilities are temporary, they were very nice. We had a bad storm come through and you would not have known by the service and hospitality shown to everyone. I look forward to seeing the new facility once it opens.Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Elwyn Bridges - General Manager
Cadillac XT5
Cadillac XT6
Cadillac Escalade
GMC Yukon
Capital Cadillac has been serving metro Atlanta since 1931. Originally located in Midtown at the corner of 5th and W Peachtree St and has been in its current location on Cobb Parkway since 1980. Conveniently located in NW Atlanta near the Cumberland/Galleria shopping area and SunTrust Park, new home of the Atlanta Braves. Both our Sales and our Service operation are fully staffed to support you 6 days a week. You will find fresh coffee and Coca-Colas stocked in our refreshment area, guest wifi, and a large waiting area with 3 private work stations for your convenience. We look forward to the opportunity to meet you and assist you and make your buying and ownership experience comfortable and informative.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have other car-related concerns, feel free to let us know. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Elwyn Bridges - General Manager
by capitalcadi on 03/06/2015