Capital Cadillac
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Capital Cadillac service review
Written byon 01/21/2015
updated 02/06/2015
I did not receive a text that the car was ready as I was told I would. Whoever drove the car last left an empty drinking cup in the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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capitalcadi on 02/23/2015
Its unfortunate to hear that you had an unpleasant experience at our dealership. I would personally like to apologize for the behavior of some of our staff, and not receiving any feedback regarding your vehicle. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any service issues you may have experienced.
Best,
Elwyn Bridges - General Manager
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