Capital Buick GMC
Customer Reviews of Capital Buick GMC
Review type:
Go see Pablo!
10 Year Service
by YDH_ATL on 05/06/2015updated 05/16/2015Brian has been my serviceman for 10 years. He is always attentive, friendly, honest and provides the best customer services. I would not have kept my vehicle this long and continued to do business with Capital if it were not for Brian.Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Brian is a great asset and we're thankful to have him on our team. We appreciate your business and we hope to see you again soon. Best, Walter Bridges - General Manager
Great Job!
by Chisel on 04/13/2015updated 04/25/2015My AC was diagnosed by another dealership in Atlanta and couldn't find a problem even though we knew there was one. Brought it to Brian, and he got it repaired correctly the first time.Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Brian was able to locate and fix the problem in an efficient and professional manner. Thank you for your business and we look forward to seeing you again! Best, Walter Bridges - General Manager
Buying new 2014 Buick Encore
by Mike_Sue on 03/19/2015Mike did an awesome job giving us all the information we needed to make our decision to buy the Encore. We are very pleased with the vehicle and our buy experience!Mike, thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. I am glad that Mike sis a great job providing you all the information you need to make you decide buying the Encore! We are sincerely grateful for your business and enjoy your new vehicle! Like us on Facebook to catch the latest specials! Best, Walter Bridges - General Manager  
Highly Recommend
by ellieileen on 02/23/2015updated 03/05/2015Easy to work with. Didn't feel pressured to purchase. Michael Loncaric made the purchase process extremely easy by taking care of most of the paperwork before we arrived. The facility was extremely nice and the staff was very knowledgeable… about the vehicle.We love hearing about customers that have a great experience at Capital Buick GMC, and we are glad you are one of them. We know that buying a car is an important decision, and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Sincerely, Walter Bridges - General Manager
Best experience ever
by Monique321 on 10/16/2014updated 11/07/2014Brooxie was the best sales person ever! This was my best auto buying experience in my life. She and the finance team were very respectful and helped me to stay on budget.Capital GMC Delivers Again
by K3v1n on 10/29/2014I have bought two trucks from Gem and he was very attentive to my needs both times. I am very pleased with my latest purchase.Thank you for writing this great review and congrats on your new truck! I'm happy to hear that Gem has consistently provided you with the outstanding customer service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Warm regards, Walter Bridges - General Manager
Review
by LJER on 10/08/2014Service agents were outstanding. . ONLY negative is " I wasn't told that my appt time was a DROPOFF TIME". Luckily,I was picked up and 8 hrs later I was called and advised of the problem with my vehicleI am pleased to hear that your overall experience with us was so positive. However, I'm sorry to hear about the misunderstanding with the appointment time. We appreciate your business, and if you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
Great Experience!
by Mpatters28 on 10/02/2014Steve Cronin was a pleasure to deal with...very professional, very nice, straightforward, funny. He wanted to make sure we were very happy with our decision. Not once did we feel pressured, which was nice since it had been 14 years since… we'd bought a car.Thanks for writing this great review and congratulations on your new car! It's delightful to know that Steve made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to him. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Walter Bridges - General Manager
Review of visit to Capital One Buick
by 71Theresa on 09/07/2014updated 09/29/2014Repairs were explained clearly including cost. EJ and Maria took extra steps to help me. I use a walker to assist my mobility. Both EJ and Maria made sure I was comfortable. I was even given a ride to my office while repair work was… being done.Theresa, thank you for writing about your visit with us! I am happy to hear that EJ and Maria were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Walter Bridges - General Manager
Pleased
by Terry_Judy on 09/16/2014updated 09/28/2014I made the appointment and was not pleased with the little girl who handled that. However, when I got to the dealership yesterday, E.J. Laird met me at the door, called me by name, said he remembered me from earlier trips, etc. (I've had… other people to deal with.) He could not have been any more pleasant and I appreciated it. Judy HJudy,thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're very sorry for any inconvenience that occurred while setting up the appointment, but are happy to hear that E.J. was able to turn the situation around. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Walter Bridges - General Manager - walter.bridges@capitalbpg.com - 770-953-1800
First experience at Capital Buick and GMC
by HarlandHowell on 09/15/2014updated 09/27/2014This was the first GMC dealership I've experienced that actually went over and above my expectations. I was greeted and treated with courtesy, respect and professionalism. The care andservice I received on my vehicle was bar none.Harland, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Best regards, Walter Bridges - General Manager
Great Deal!!
by Agustin_Soto on 09/05/2014updated 09/26/2014Capitol Buick Gmc dealership is like searching for a good doctor..it not easy..but you know exactly when you find it; they are courteous, patient, informative and care for your needs. It was a great experience doing business.I purchased a… 2014 GMC Sierra 1500! Great customer service!Agustin, it was a pleasure to read about your recent experience with our dealership. Our team will be thrilled to hear how their great customer service has produced another satisfied customer. I'll be sure to pass along your kind words. Congrats on your new 2014 GMC Sierra 1500! We appreciate your business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Walter Bridges - General Manager
50000 Mile Check-up
by JFers on 09/06/2014The service advisors kept me informed as to my cars needs, and answered my questions efficiently. All the work was done in a timely manner.Your kind words and fantastic star-rating are greatly appreciated! I am thrilled to hear that our staff was able to provide you with the efficient and knowledgeable service that we strive to deliver to each of our guests. We look forward to working with you again! In the meantime, stay connected with us on Facebook and Twitter. Best regards, Walter Bridges - General Manager
Service Trip
by maudsam on 09/03/2014I did not have to wait, I was greeted with a smile, Eric R. honestly answered my questions and I was comfortable while waiting for my vehicle results.Thank you for taking the time to provide such great feedback! Our team focuses on providing friendly and efficient service, and I'm very pleased your visit was a positive one. I'll be sure to pass along your kind remarks to Eric as well. Please don't hesitate to contact us with any future automotive needs. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Walter Bridges - General Manager
Problem handled quickly and efficiently
by DMC_ATL on 08/21/2014I came in without an appointment due to an issue I was experiencing with my car that day (battery). My vehicle was taken in almost immediately and was fixed under warranty within an hour. Also, the dealership brought in sandwiches for its… customers that were waiting on service -- something I have not seen anywhere else.Thank you for sharing this great feedback with us. We feel our service department is what makes Capital Buick GMC special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Walter Bridges - General Manager
GMC first visit.
by Haskel on 07/31/2014Able to schedule appointment via email;service began quickly upon arrival;offer refreshments while I waited in a very comfort lounge area. Good experience.Haskel, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our service staff was able to provide you with great experience! We really appreciate this feedback and I'll be certain to share it with them. Thank you and if you have any questions, please feel free to contact us. Best regards, Walter Bridges - General Manager
Great Service!
by derrickmichael on 07/28/2014Gem did a great job from the moment that I stepped on the lot. He made me truly feel welcome and offered me truly exceptional service.Derrick, we appreciate your kind words. Our primary focus is to provide each and every customer with exceptional service, and I am happy to hear that Gem was able to show you that. Congrats on the new car! Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best regards, Walter Bridges - General Manager
Watch out for ad fees
by smart_shopper on 08/01/2008I was trying to order a 2009 GMC, so in the process I contacted several dealers. I spoke to the Internet Manager at Capital and found they would sell my model for $500 over invoice, but there were two advertising fees totaling $900. After I… rejected this offer, I received another email from them that they were anxious to be of service (it seemed like an automated email). I replied back and not only could they not beat the price on my best deal, they could not order one of the options I wanted. The latter issue was apparently something having to do with the GM ordering system, although other dealers had been able to order & deliver this model with the option I wanted.Great honest professional price right.
by SALINAATL on 06/26/2013updated 06/03/2025From the search on your website to the completion on the sale was a great flawless experience. You had the exact vehicle I was looking for and the best price. I compared to 2 other local dealerships and neither couldn't even match your… price. In fact, one was certain you were misleading me. Well it was the exact opposite. Mike from Internet Sales was great. professional and upfront. There were no surprises. He did an excellent walk through of the vehicle. Never seemed rushed. Millard was great with finalizing the financials. extremely personable and ffriendly. I was extremely happy with the entire experience and will definitely recommend this dealership. And I love my GMC Acadia.On behalf of everyone at Capital Buick GMC we wish to congratulate you on your new Acadia! Also, thanks a lot for the 5 stars. It means a lot to hear about happy experiences such as your own and it's fantastic to learn that Mike made your car buying process easy and comfortable. When it comes time for vehicle servicing, make sure to check us out on Facebook and Twitter first, as frequent specials and coupons are available. Take care and and we look forward to seeing you again. Sincerely, Walter Bridges - GM
Great people to do business with
by enclave4 on 06/29/2013updated 06/03/2025The salespeople were friendly and very knowledgeable,helplful and considerate no pressure to buy, gave me a good deal.Thank you for the 5-star rating! It's awesome our sales staff provided you with the knowledgeable, helpful and considerate service we provide ourselves on. Please feel free to stop in or reach out to us if you have any questions for our staff. We hope to get the chance to earn business again in the future. Check us out on Twitter and Facebook for exciting specials and promotions. Sincerely, Walter Bridges - GM
cge's car buying experiences
by cge4 on 08/04/2013updated 06/03/2025I purchased 2 vehicles since 2001 and had 2 professional and friendly experiences. There was no pressure selling and the deal I was offered was the deal I got. There were no gimmicks. I highly recommend Capital Buick GMC in Smyrna, GA when… you want to purchase a vehicle. I had bought a new Pontiac and Buick cars.Thank you for taking the time to write this great review! We're thankful for your loyalty and business since 2001. Your recommendation is a huge compliment to our entire staff. Please do not hesitate to reach out to us with any questions or concerns for our staff as well. We're always here to help our valued customers. Thanks again! Don't forget to find us on Facebook and Twitter for exclusive content and specials. Sincerely, Walter Bridges - GM
Hi Adrian, We're glad to hear Pablo was knowledgeable and helpful! We strive to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
by Caruna Melwani on 04/21/2025