John Thornton Chevrolet
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Customer Reviews of John Thornton Chevrolet
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67 reviews
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Super Dealership
by robert_a on 04/10/2015I get the personalized service that one expects. They are very courteous and understanding which allows them to solve any problems that you may have. Thank you!Service Time
by rotticollector on 04/08/2015I came to get my oil changed (which is cheaper than most oil change places ), tires rotated, and a 4 wheel alignment. Wait was a bit long when I had an appointment but I had access to free coffee and wifi while I waited. The room was clean,… the chairs were mostly comfortable, and Chris (my service manager) was awesome as always.online appointment
by Taquita on 02/07/2015updated 02/20/2015My experience with setting my appointment online was not a good experience.I made appointment and got to the service counter and they told me it did not take in the system that I just need to call.wonderful!!!
by aharrison02 on 02/05/2015updated 02/17/2015I had a great experience, from the person who greeted us at the door to our finance guy Steve. Dan our sales person was awesome. We will definitely be back for our car buying needs in the future.Superior Customer Service!
by Zekeyshia on 02/07/2015Mark Fulton is an excellent employee! Since I've bought my Spatk he's helped me with my service needs. He is very knowledgeable and reliable when it comes to my auto needs. I would recommend him for employee of the month if you all do such… a thing. I will definitely continue coming to John Thorton service center.Best Seller Ever
by PercyWilliams1 on 01/13/2015Dan Battle at John Thorton Chevrolet was the best car salesmen I have ever seen,he listen to every need I had not talked over me and suggest what he thought was the best for me. So if you ever need a brand new car Dan is the man!!New Silverado Purchase
by blindhog54 on 01/11/2015This was an ordered vehicle purchase, with some dealer-installed Chevrolet accessory parts. My salesman kept me informed throughout the process over the two months from early November when I placed the order to delivery. The dealership… worked with me to determine the deal that was best for my situation (GM Card rebate or GM Supplier Discount). There were no surprises, as I've come to expect, with this being my 9th new Chevrolet purchase from Thornton since 2005.Great Service but lengthy wait time...
by MekeP_100 on 12/19/2014updated 01/02/2015My experience was fine.I made an appointment a month in advance and I had to wait an hour and 30 minutes for a recall on a component for my ignition key.Very loyal customer
by Scott_Bates on 12/20/2014updated 01/02/2015I've been a customer of John Thornton Chevrolet for over 27 years. Do I REALLY need to say more than that? While at my last visit the other day, I did get a chance to speak to a young lady who had just bought her first car at the CarMax… deal next door a few months prior. She had it in at Thornton's shop for recall service work. It was a 2012 Malibu. I took the time to tell her why I have been a very dedicated and loyal customer for iver 27 years. Nuff said!John Thornton Chevrolet Is The Model Dealership For The Industry
by TonzaBorden on 12/19/2014updated 01/02/2015The salesman, finance manager and other staff members that I came in contact with were professional, courteous and friendly. They were very attentive to my need, which made my buying experience excellent. The entire process was very… organized, systematic and thorough. I rate John Thornton Chevrolet 10 and 5 stars for excellent customer service, which should be a model for the industry, excellent automobiles, and an immaculately clean and attractive facility. I would highly recommend this dealership!Great Dealer
by Ebrooks34 on 12/19/2014updated 01/02/2015Terrance was very patient and understanding as i chose my car and he alao gave me another option that i really did consider. It was very good.My Great, Stress-free Experience at John Thornton Chevrolet
by LysaDrain on 12/23/2014It was great as always - super friendly, and the paperwork process was completely stress free. Great experience once again - that's why we keep coming back!Dans the man :-)
by Amber08 on 12/19/2014I had been looking for the perfect Malibu at the perfect price for over 6 months. I had went to every chevy dealership in the atlanta area. And none of them could deliver what I wanted. Walked into John Thornton about a month about and was… greeted by Dan Battle. He worked hard to find me the exact car I wanted at the price I wanted. He was so kind. I never felt any pressure to buy something that I didnt want. Im a flight attendant and not home very often. Dan made sure that wasn't an issue. He emailed and called with any information that I may have needed. Working with Dan has been the best car buying experience I have ever had. And with going to 3+ dealers in the Atlanta area I have experienced a lot. Dan is a great person as well as salesman. He genuinely cares about your wellbeing and putting you in the right car that will make you happy. Thanks Dan Battle and John Thornton Chevy for finding me the right car at the right price..recall repair and routine service
by blindhog54 on 12/19/2014I had set up an appointment to take care of a recall notice (elec. parking brake, 2014 Impala) and had a normal oil change and tire rotation done as well during this visit. I arrived a few minutes before my appointment time, and the staff… was expecting me, with the car taken back to the shop immediately. While I was in no particular hurry, everything was completed in about 90 minutes, exceeding my expectations.Mr.
by Salomon11 on 11/12/2014updated 11/24/2014Jerry was great! He took charge of the problem and got the mechanics to fix it right away. He called me as soon as the vehicle was fixed and even arranged for us to pick it after working ours.From 1 to 10 the service from Chevrolet is an… 12.John Thornton Chevy is a fine dealership
by NMSpurrier on 11/20/2014Everyone was super friendly and kind; very understanding and patient. It was a really cold day and our salesperson, Jean, was pleasant and happy to help us with our two test drives and ultimate purchase of my 2014 Impala.Thornton Chevrolet is the best
by jmholland57 on 11/10/2014Always a great experience. Work was done in half the time estimated and at a very reasonable price. Very friendly staff.Great Service!!!
by pabbott on 10/23/2014updated 11/10/2014I got there around noon on Saturday not realizing that the automotive closes early on Saturday. Thankfully, the Technician took me in got my oil changed and tire rotated. My husband has been trying to get me to go to those 10 minute oil… change places and I just don't feel safe. When I come there I am confident that John Chevy is going to do a good job and besides the service is awesome!!!!Service Review
by TKFisher on 11/08/2014I just purchased my car 2 weeks ago and was already getting alerts about tire pressure so I stopped by the JT dealership to have them take a look. the guys were friendly and when the tech walked to my car with me it took 2 seconds for him… to spot the problem. He explained my options and escorted me to the waiting area. He informed me they were busy and it would be about a 1 1/2 hour wait. they took care of me in 45 minutes. it was a pleasant experience over all.Superb Customer Service
by Konswella on 10/10/2014updated 10/26/2014At the time of my scheduled visit, the needed part for my vehicle was not in stock. Instead of asking me to return another day, the staff provided me with a rental. I thought that was excellent customer service!!Excellent Service Experience
by Bob_MJr on 10/07/2014updated 10/20/2014Generally I have always had a good experience, but this time was exceptional. Chris went above what was expected and provided excellent customer service. I will recommend him and Thornton Chevrolet to family and friends. Chris made it… feel like he wanted to make sure we were taken care of. Excellent job!!
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