Customer Reviews of AutoNation Honda Thornton Road
Review type:
Gee was great — Honda Civic
by David A on 04/09/2025
Gee made the process easy and was very helpful.
184 reviews
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Oil change a breeze
by Chinajoe on 06/19/2017Excellent experience, professional staff. No problems.Great Experience
by jencduke on 06/08/2017I had a great experience with AutoNation Honda Lithia Springs, GA. They gave me the best quote the first time. They were upfront and honest and I was quoted a fair price based on being an educated consumer (having researched using… Edmund's). There were no bait and switch tactics once I got to the dealer and we had great service.Honda HRV EX 2017
by BrandiN on 05/11/2017updated 05/22/2017Fabio Da Silva. Was a very thoughtful and caring salesman. He helped me pick out everything I needed and wanted in a car. This experience will one hundred percent have me come back. Thank you Honda of Lithia Springs Thorton Road; you all… were truly a delight to work with.Pre-Purchase Inspection
by Silme93 on 05/09/2017updated 05/22/2017These guys were friendly, fast and thorough. They inspected a used CR-V I was about to buy. They told me to run and that's exactly what I did.Excellent Service
by rjeley67 on 12/23/2016updated 12/30/2016My sales experience at AutoNation Honda was among the best I have ever had. Caria was the most professional and efficient sales person I have ever worked with or had the pleasure to observe. She quickly moved me through the process and… was ready to answer all of my questions and meet my needs. She also did an excellent job at the time of vehicle delivery, explaining all of the new gadgets and functions. Five Stars to AutoNation Honda and especially Caria. Your finance department was also very efficient and pleasant to work with. They moved me through the process very quickly and efficiently.Worst Honda Service Ever
by unhappy147 on 09/28/2016I called dealership to get a recall complete and to get an extra key made for my Honda Pilot. The receptionist I spoke to said that I would be able to get both services complete the same day. The day I arrived my service advisor Michael… Moore told I that they did not have any more keys in stock and it would take a few more days for it to come in. He told me to call back in a few days and they should have the key. After calling back a few days latter I was told that they still dont have the key and I would have to order it and it would be in the following day. I called back the next morning to verify that the key was in stock and it was. When I arrive latter that day and drove into the customer service area, I got out the car with my two children. I was immediately greeted but waited about 5-7 minutes before someone was able to help me. I dont understand why the guy that was 5 feet away from me playing on his cell phone could not assist me nor lift up his head long enough to even know I was waiting. The service advisor Jeff finally asked me what service I needed. I explained to him I need a new key and he told me to hold on and he would be right back. 15 minutes later Jeff never came back. Another service advisor came over and asked was I being helped. I told her that Jeff was helping but never came back. She told me to leave my keys in the car and have a seat inside. 20 minutes later I noticed that my car was still in the same place and no one had came inside and said anything to me about the service. I went back outside and asked Jeff what was the status of my car and he told me that he didnt know and that he originally told me that he was busy working with someone else. I then asked him if he could find out and he said that he was about to leave work. I told him dont worry about it I would find out. I asked another service advisor to speak with the manager. When I was talking to the manager about the issue he looked as if he was preoccupied. I explained what was going on and never apologized but said he would have someone help me. I told him I usually get my car serviced at the Honda dealership in Marietta, GA and I will be going there. He responded ok and bye. I got in my car and left. This has been the worst Honda dealership and customer service I have ever experienced. I will never be going back to that location. If you want great service go to Ed Voyles Honda in Marietta.We appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchase of 2016 Honda CR-V from AutoNation Honda, Lithia Springs, GA
by dc91346 on 08/27/2016Excellent service from the very first e-mail contact with the dealer to the grand finale when I drove away with a new Honda. The dealer was extremely well staffed with everyone knowing their role and everyone doing their best to make the… sale a pleasant experience. Best top to bottom experience I have had in purchasing a new vehicle.Good service!
by iyryan4125 on 07/15/2016I've purchased 4 cars at Thornton Rd Honda, they have always been good to me and this time was no different. Very friendly and helpful always works with your budget.Chelisa Williams
by RayDavis on 05/24/2016I've had the opportunity to purchase many vehicle through the years, I must say this was the most pleasant vehicle purchase, if I can say that. The sale person that was assigned to me was great. Frist, she listened to my wants and needs.… Then and only then she began to address each request. Chelisa went above my expectations of a sales person. Thank you very much for everything. keep up the great work!! I was asked if I would recommend Chelisa Williams to a friend or family member? My response is simply not only would I recommend her to a friend but, I would recommend her to my children.Awesome Car and People!
by Cmay109 on 02/06/2016After emailing a few times with Shanelle, we met and test drove a Cr-v. She was extremely helpful and a pleasure to do business with. Also loved the manager Dominic. Autonation Honda is the place to go to, we will be doing repeat business… with them in the future. One last thing: I love our new (used) Cr-v.AutoNation Honda Thornton Road/CR-V purchase
by KLW2732 on 08/21/2015Very friendly, knowledgeable dealership! I was emailed a detailed break down quote, prior to my test drive, which was extremely helpful. I love my 2015 CR-V!Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Awesome service.. RESPECTFUL HELP..
by chellchell44 on 08/14/2015My visiit was awesome!!! I cant wait to deal with the same advisor on all my next visits.... Awesome Employee. Great Job HondaGreat service
by Doctor69 on 08/09/2015I called in to see if the vehicle I wanted was available and luckily they had just received one. I was there witin one hour and they were expecting me. I received excellent service.New 2015 Black Honda Accord Coupe V6
by saflowers83 on 07/21/2015Excellent customer service!! John Butler and his team made the whole car buying/leasing process very easy.My first solo car buy!
by bspence1 on 03/11/2015i get to the car lot and Marion goes and gets me a drink and starts to ask me what I wanted in my vehicle, he managed to match me to a 2007 Chevy Equinox and I am so happy with it. MARION was excellent and went way above and beyond anything… I think he shpuld have done to make sure I was comfortable and knew where we were in the loan process! I will definitely be sending some referrals to him real soon!Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
This dealership is a real gem
by livinglife1 on 03/05/2015Every time i go for service on my 13 year old Honda, they are polite professional and do everything they can to get me in and out of there. Even though I now live in Atlanta I go out there for service and am looking to buy a new car from… them. I know several service folks by their first name. I enjoy my waiting experience and recommend this dealership to anyone who wants a good experience with excellent work.Internet Sales team was excellent
by Superdad67 on 02/07/2015Very professional and courteous. Extremely efficient ...paperwork was basically done when I arrived!!!Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Great Dealership
by nrmac2 on 12/31/2014I have now purchased 3 Honda products from 3 different dealerships and AutoNation Honda Thornton Road provided me with the best experience of them all. I hate buying new cars just because of the amount of time involved in research and time… spent during the actual buying process. Dominic Hurley and his team made this as painless as possible. They are a great bunch of people to work with. Every employee that I crossed paths with at the dealership made sure to say hello. I really felt welcomed there.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
Great Experence
by retiredlady on 12/15/2014Highly recommend Dawud Muhammad as salesman to work with when buying a car. He listened to me and showed me exactly what I wanted to see. No pressure. Treated me with kindness and respect. Didn't try to sell me a more expensive car than… what I wanted. Great guy to work with.Worst service department ever experienced
by avoncannon on 12/03/2014By far the worst service department I have ever been to. Sadly this is the nearest Honda dealership to me even though it is almost an hour from my house. Because of the distance I have been stuck using them for my factory servicing. I have… brought my odyssey there three times and had horrible experiences each time, but will only speak to the worst two. Experience 1: The first time I came in I needed to have some recall work done and while I was there wanted to go ahead and have the brakes done. I made an appointment for Saturday morning at 7 am, was there ten minutes early, and gave them the car. I went to the waiting room to wait as I was told it would not be too long of a wait. I got restless and walked around, behind the building I found my car sitting there, not being worked on. This was 45 minutes after I had gotten there. When I confronted the service person about this they told me that the service techs don't even get there until 8 am. So I was there an hour longer than I needed to be. On top of all this the staff was not apologetic and was a bit rude when I spoke with them about this policy of setting appointments when the techs are not even there. Experience 2: The last time I had my car serviced there they replaced the power steering pump. It was not that long ago and it was making noises and not doing its job well so I called in to ask if it would still be covered under a warranty due to how long it had been. The woman I spoke with said that if it was hard to steer that it would be covered under a campaign and that I should bring it in. I made an appointment for the next morning at 7 am. While I was on the phone I mentioned that there were a couple recalls that I had gotten letters about that also needed to be taken care of. I arrived at 7 the next morning and waited almost 20 minutes before a service person helped me check in my car. As he was checking me in I noticed that the only work listed was the power steering, not the 2 recalls. When I mentioned that the service adviser wrote it all up and said "your dropping it off right?" I said no and he was surprised and told me that the two recalls take most of the day to fix. Because of this I said never mind to the recalls and just take care of the power steering. After 3 hours of waiting I realized that the service tech was performing the work I specially said not to. I was there for 4 hours waiting and no one seemed to care. The worst part of this whole process was that they did not even fix what I came in for and told me that there was no warranty on the power steering pump. When I was looking for someone to actually listen to my complaints a sales manager tried to help me but was not helpful. LONG STORY SHORT, THEY DON'T LISTEN, TAKE FAR TOO LONG TO HELP YOU, AND DON'T CARE ABOUT YOU OR YOUR TIME. AVOID THEM AT ALL COSTS!Great Service
by kimjb on 11/19/2014My husband amd I bought a 2014 honda odysssey because of our growimg family. The people at automation were very friemdly and oir salesman Stiles was extremely informative & helped guide us in the right direction. The sales manager Dominic… Hurley was very professional & always greeted us with a smile. I would definitely be back to buy any future cars from them.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for your positive review. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by autonation on 05/23/2017