Customer Reviews of Subaru of Kennesaw
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62 service reviews
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Done right the first time!
by JG on 11/17/2023The work is completed correctly and double checked. No problems and no worries.DO NOT GO HERE FOR AN OIL CHANGE!!! PRICE IS OUTRAGIOUS
by Jane Doe on 09/17/2023I paid $112 for an oil change on my Outback 9/15/2023 Totally overpriced !!! Customer Service was fine, professionalOil leak issue
by Jeffcrowder on 02/17/2022When I arrived at the dealership, Jeremy took the time to discuss with the me cause of the oil leak and how it will be addressed. He was very professional at all times and the repair was done to our satisfaction.Outstanding Service Team
by Drush55 on 02/16/2022I am thankful for the Service Team at Subaru of KennesawEpitome of what a Service Department should be
by Reginald3 on 07/27/2018Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out, the "check engine," the ABS/all wheel drive, and flashing 'brakes' lights all… illuminated simultaneously while on I-20. I naturally stopped right away to check everything out. With a look at the owner's manual it seemed there were a wide range of causes from minor to catastrophic. A good inspection of the vehicle showed everything in working order save the caution lights, so I decided my next stop was the Subaru dealer since it was also nearly across the street from my planned hotel location for a strip that night (how fortuitous!). After a few tense miles of trepidation I pulled into the Kennesaw Subaru a little after 4pm with all kinds of scenarios running through my head for plans to complete my trip. The first question is what I could possibly get done towards the end of a work day...on a Friday? The service advisors met me at the service bay and I advised them of the issue. Considering it was a brake issue they didn't hesitate to diagnose the issue then and there regardless of their availability to fix it or not, whenever that might be. While waiting for a tech to come available the service advisor and I talked options to get the issue solved. Naturally the first option was to leave the car and come back at a later time. I explained to him I was from out of town and passing through the next morning to continue my trip, which included coming back south through Kennesaw Saturday night and onward to southern Alabama Sunday morning. I offered that a good option would be for me to obtain a rental that evening, drive it all Saturday, come back Saturday evening to pick up my 'ru, then be on my way Sunday morning assuming they could resolve the issue Saturday. Or, in a worst-case scenario, if they couldn't fix things Saturday I could just drive that rental all the next week then return the following Saturday if it took that long. It was also a case of the drive from home to Kennesaw being about 4+ hours too. He then asked where my nearest Subaru dealer was since I was from out of town. For me Montgomery was the closest at about 1 1/2 hours north from where I live. He frowned at the prospects and I could see the gears turning in his head. I even offered that if he could determine if it 'was just an idiot light' and everything was functional, I could simply continue on my way, put up with the caution lights, drive to north Georgia as is, back through Kennesaw all the way to south Alabama, then return to Montgomery sometime the next week if need be. He frowned at that too and said, "Hold on." The service manager then explained that everyone was currently tapped out for scheduled repairs at the moment, work on Saturday with a skeleton crew was also going to be saturated, and they'd likely not be able to get to my outback until next week. An impromptu repair was going to be difficult to achieve but he also realized then and there that that Friday was the best chance for my vehicle being serviced short of an extended stay over the next week. The diagnostic the service manager was able to do revealed a small air leak. It could have been a simple faulty gas cap or perhaps something else, though. I offered again, since the schedule was full, that if he could just determine if the car was still safe I could be on my way and solve the software indications later. He said only a certified tech could do that. He said, "Hold on," and disappeared again into the shop. A few minutes later he reappeared with a certified tech he pulled off the repair line to take an official look. The tech had a possible simple solution and conducted his own diagnostic. He found that a simple software update could solve the whole thing. Sure enough, in less than ten minutes, with a laptop download and software update still covered under an 8/80 warranty that I was not aware of, that the service advisor kindly informed me about, the whole issue was solved just that quick. And because it was under warranty it cost me exactly zero. It did cost that service manager some time and a tech's time from other duties, though, and I definitely noticed. And what did this do for me? True story: my father-in-law was diagnosed with terminal lung cancer earlier that week and my wife and I were on our way that weekend to visit him. With some careful consideration for the situation at hand that service advisor found a simple and best solution in context of all that was going on and prevented an already difficult weekend from getting tougher. Normally I have a rather cynical view of automobile dealerships and their service department antics, but Kennesaw Subaru displayed what I feel to be the epitome of what an auto dealership service provider should be. The job was handled very professionally, without a doubt. Exton, thank you, folks like you help the world go around.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Kennesaw! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
AWESOME SERVICE
by dstelly on 01/13/2018Came in for 12,000 check up/service, in and out in a flash/ Everyone is always so nice. Love this place.Immediate attention appreciated
by JMinMarietta on 12/08/2017Came in without an appointment due to an issue that arose unexpectedly. They repsonded professionally and were able to look at the car and address the problem quickly and at no charge. atruly outstanding service.First Service experience
by Pkanzler on 11/30/2017This was the first time bringing in our 2017 Forester. They service personnel could not have been nicer. They were prompt, courteous and made me feel appreciated. Best experience ever.Another very pleasant and efficient visit
by Redhead on 11/28/2017Thank you Subaru of Kennesaw! Another amazing service experience- friendly, efficient, knowledgeable and great to see so many women as service specialists!Dealership ok Service Decent Product POOR
by MyYamaha on 08/03/2017So I have a 2016 Outback, my 3rd Outback, previous 2 I put cumulatively 1 million miles on. Current car has 70000 miles .... and it drinks oil and coolant an alarming rate. Last 4 oil changes (interval is 6000 miles) 5000 miles in, the low… oil warning goes off, and the oil is either barely on the dipstick or not at all. About 3 months and maybe 15000 miles ago, I added 3/4 of a gallon of coolant(yes Subaru Blue). The car has been to Subaru of Kennesaw for a few things, 2 weeks ago, it was for the loss of oil (not the 1st time). I was told to bring the car back in 1200 miles to observe oil consumption. Unfortunately I drive a LOT and quite often out of state. I brought the car back 1 1/2 weeks and 2200 miles later. Oil was 1/2 way between full and add line, coolant reservoir was EMPTY and coolant was not visible to the top row of fins in the radiator. A couple of days later I was contacted and told the oil consumption was "NORMAL" and the loss of coolant was "EVAPORATION". I was told that Subaru allows the loss of 32 ounces every 3000 miles. That is 2 quarts of 5 every oil change and this is considered by Subaru to be NORMAL. It was noted on my paperwork when I picked the car up that the loss of coolant was because it has not been being topped off at regular oil changes....... LAST OIL CHANGE WAS 2 WEEKS PREVIOUS AT THAT DEALERSHIP !!!!!!! I will never buy another Subaru Oh and check out the videos on YouTube by others ..search Subaru Oil Consumption. What bothers me most I guess is the term Normal, perhaps they should say acceptable, because it sure isn't NORMAL, maybe in a Subaru it is. I own a 2016 Chevy and a 2013 Ford NEITHER uses oil. In fact in the last 5 years my wife and I have owned about 10 cars and thinking back NONE used oil and all were within a few years old, so NO it isn't NORMAL.We always appreciate customer reviews of both our services and the products we sell. As a Subaru dealer we must adhere to the Subaru of America guidelines for recommended maintenance and what is considered within the acceptable range for fluid usage. Subaru makes an outstanding automobile and your loyalty to the brand is important to us. If you would like speak to our service manager so that you can talk more about the concern please feel free to reach out to us.
Bought our Forester here
by catlady on 05/25/2017Always a pleasant experience coming in for a service here at Kennesaw Subaru. I never wait long to get my car in whether I have an appointment or not. Service department personnel are extremely helpful and friendly. And for routine services… I'm in and out very quickly. Plus I'm enjoying my 2015 Forester immensely.We are glad to hear that you are enjoying your Forester. We hope to see you at Subaru of Kennesaw again soon.
Awesome service dept
by Black_beauty on 04/06/2017Subaru of Kennesaw has a great sales team and the service dept is outstanding. We had an appointment and was in and out in less than 45 mins. Will def recommend this dealership for sales and service!!!We appreciate your compliments - thank you for rating your service experience with us!
Express Service- oil change tire rotation
by JThompsonQ on 03/18/2017Excellent service in timely manner. Matthew was courteous, professional and took time to explain everything to me. I will be using SOK from now on.We are glad to hear that you will be using us from now on and thank you for posting a review!
We are glad to hear that you will be using us from now on and thank you for posting a review!
Fast and Efficient
by 5thSubi on 03/18/2017First service on the wife's new Impreza. In and out in under an hour. Nice facility with friendly people and great coffee.Always delighted with their service.
by Bloomin on 03/07/2017I brought my 21013 WRX Impreza to have a part replaced as per a recall. I was in & out in under 30 minutes. The service reps. are amazing at this dealership. They never disappoint.2016 outback hitch
by vern1941 on 03/04/2017I called mid morning and was told I could bring it right away and would install hitch and wires within two hours. I took outback in and they completed the job in less time than quoted. Thanks Blake and the team.Always a Good Experience
by lucy30144 on 02/15/2017We have been very pleased with our service experience at Kennesaw Subaru! Friendly, thorough and considerate are words that come easily in describing our experiences. We highly recommend this dealership!Great Place to Get Service with Kids
by meaghimmer on 09/29/2016Subaru was reliable and communicated the whole time with me about the status of my service and repairs. They accommodated me with a shuttle service back to my house and with two kids I couldn't have been more grateful! They were fair,… professional, and friendly.6 Month Maintenance - No charge for this!!
by robfga on 09/23/2016This was my 6 month maintenance, so there was no problem with my Subaru. Just an oil change and tire rotation. Everything was handled very well!!!We appreciate your review and look forward to keeping your Subaru in tip top driving condition for all the miles you enjoy driving it!
Great Service Experience
by coleyii on 05/30/2016I was heading home last Saturday afternoon when all the lights on the instrument panel of my 2012 Outback began flashing. Fortunately, I was not far Subaru of Kennesaw so I pulled in. A service advisor, Joseph Drupiewski, took my… information and quickly had my vehicle in service bay. In less than an hour, the problem was diagnosed as a loose gas cap and I was on my way. Joseph was very courteous and helpful. I would highly recommend Subaru of Kennesaw.Thanks! We always try to help every customer, with or without an appointment. If you use Yelp!, if you could, please post your comments there, too!
Excellent Service
by happysuv1 on 05/20/2016Brought my car in for an oil change at 12,000 miles, was slightly early, but they let me leave my car and wait for the work to be done. Professional courteous and fast, especially considering this was right in the middle of the recent… recall on steering columns.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership
Here at Subaru of Kennesaw, we're awfully proud of the work we do; representing the Subaru lineup to drivers all across the Atlanta area is one of the things that brings a big smile to our faces. In fact, we like it so much, we happen to be Georgia's #1 Subaru Dealer by volume--so it seems like y'all like us, too!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!
by Harrick Newman on 11/20/2023